LYNX customer service
When you contact a broker, whether you are a beginner investor or an experienced trader, you’ll be looking for customer service that is fast and truly helpful. These qualities, in turn, will depend on the range of available channels and the relevance of their responses.
To be able to tell at a glance what you should expect from LYNX’s customer service, we collected the following must-know information.
If you want to read our full review, including fees, deposit options and other platforms (like web and desktop) then skip to the LYNX review.
Customer service
LYNX has good customer service, including local language support, but unfortunately it is not available 24/7.
| Pros | Cons |
|---|---|
|
• Available in local languages
|
• No 24/7 support
|
Lynx.nl is available via email, chat and phone.
LYNX's live chat is available on the local websites for Austria, Belgium, Czech Republic, Finland, Germany, The Netherlands, Slovakia and Switzerland. We tested the Dutch one, where the response time was fast but the relevancy of the answers was very poor. We only got an automated response from the chatbot, pointing to Investopedia articles.
LYNX phone support was also fast and we got relevant answers.
Email responses generally took 1 business day. The answers to our questions were likewise relevant.
We missed 24/7 availability. Customer service is available only from Monday to Friday, from 8:00 to 22:00 (GMT+1).
Check out our summary on LYNX’s customer service compared with similar brokers, Comdirect and DEGIRO.
| LYNX | Comdirect | DEGIRO | |
|---|---|---|---|
| Netherlands-based stockbroker | German investment bank | German-Dutch discount broker | |
| How fast was customer support when we tried? | Fast | OK | OK |
| Quality of Customer service answers | OKish | Good | Good |
| Live chat available | Yes | No | No |
| Phone available | Yes | Yes | Yes |
| Email available | Yes | Yes | Yes |
| 24/7 availability | No | Yes | Yes |
Let's continue with a more detailed description of LYNX’s customer service features.
LYNX customer service
Available customer service channels at LYNX
One of the most essential components of a well-functioning customer service is the number of channels through which you can reach out for help. Usually, the more communication platforms there are, the more likely it is that somebody will answer your questions in time.
You can get in touch with LYNX in the following ways.
Please note that LYNX is not available 24/7, so keep that in mind before reaching out for help with an issue that needs an immediate response.
LYNX customer service
LYNX customer service quality
We define the quality of a broker's customer service based on its response speed (e.g. if they answer the phone within a few minutes, it counts as quick, but if they make you wait a lot, that’s considered a poor response speed) and their response relevance (i.e. whether they provide a clear answer to your questions or an ambiguous one that needs further clarification).
Response speed at LYNX
Live chat
LYNX’s live chat speed varies from session to session. One day they respond in a minute; at other times, they make you wait for at least a few minutes.
Phone
On the phone, LYNX is real quick. They’re at your disposal within a minute, so prepare your questions in advance.
No worries! LYNX will answer your email in a short amount of time, usually within a day.
Response relevance at LYNX
Live chat
LYNX’s live chat is a bit of a hit-and-miss when it comes to clarity in answering your questions, so you'd better prepare for another round of research.
Phone
On the phone LYNX provides all the necessary information in an easily comprehensible way, paying attention to your concerns and giving the right answers.
You’re in the right place for further information. Via email, LYNX provides you with all the necessary answers to your questions, getting back to you with a detailed and clear summary.
LYNX customer service
LYNX customer service bottomline
LYNX's customer service is exceptionally good across multiple dimensions, therefore you'll be in good hands when it comes to any broker-related questions. If you want to have a look at how other brokers similar to LYNX compare in this regard, check out our broker comparison tool here.
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