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Written by: Gyula L. Updated: Dec 2022
Expert verified

LYNX customer service

When you contact a broker, whether you are a beginner investor or an experienced trader, you’ll be looking for customer service that is fast and truly helpful. These qualities, in turn, will depend on the range of available channels and the relevance of their responses.

To be able to tell at a glance what you should expect from LYNX’s customer service, we collected the following must-know information.

If you want to read our full review, including fees, deposit options and other platforms (like web and desktop) then skip to the LYNX review.

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Customer service
4.5

LYNX has good customer service, including local language support, but unfortunately it is not available 24/7.
Pros
Cons
Available in local languages
No 24/7 support

Lynx.nl is available via email, chat and phone.

LYNX's live chat is available on the local websites for Austria, Belgium, Czech Republic, Finland, Germany, The Netherlands, Slovakia and Switzerland. We tested the Dutch one, where the response time was fast but the relevancy of the answers was very poor. We only got an automated response from the chatbot, pointing to Investopedia articles.

LYNX phone support was also fast and we got relevant answers.

Email responses generally took 1 business day. The answers to our questions were likewise relevant.

We missed 24/7 availability. Customer service is available only from Monday to Friday, from 8:00 to 22:00 (GMT+1).LYNX review - Customer Service

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Check out our summary on LYNX’s customer service compared with similar brokers, Comdirect and DEGIRO.

LYNX customer service vs. similar brokers
LYNX Comdirect DEGIRO
Netherlands-based stockbroker German investment bank German-Dutch discount broker
How fast was customer support when we tried? Fast OK OK
Quality of Customer service answers OKish Good Good
Live chat available Yes No No
Phone available Yes Yes Yes
Email available Yes Yes Yes
24/7 availability No Yes Yes

Let's continue with a more detailed description of LYNX’s customer service features.

LYNX customer service
Available customer service channels at LYNX

One of the most essential components of a well-functioning customer service is the number of channels through which you can reach out for help. Usually, the more communication platforms there are, the more likely it is that somebody will answer your questions in time.

You can get in touch with LYNX in the following ways.

  • Live chat
  • Phone
  • Email
  • Please note that LYNX is not available 24/7, so keep that in mind before reaching out for help with an issue that needs an immediate response.

    LYNX customer service
    LYNX customer service quality

    We define the quality of a broker's customer service based on its response speed (e.g. if they answer the phone within a few minutes, it counts as quick, but if they make you wait a lot, that’s considered a poor response speed) and their response relevance (i.e. whether they provide a clear answer to your questions or an ambiguous one that needs further clarification).

    Response speed at LYNX

    Live chat

    LYNX’s live chat speed varies from session to session. One day they respond in a minute; at other times, they make you wait for at least a few minutes.

    Phone

    On the phone, LYNX is real quick. They’re at your disposal within a minute, so prepare your questions in advance.

    Email

    No worries! LYNX will answer your email in a short amount of time, usually within a day.

    Response relevance at LYNX

    Live chat

    LYNX’s live chat is a bit of a hit-and-miss when it comes to clarity in answering your questions, so you'd better prepare for another round of research.

    Phone

    On the phone LYNX provides all the necessary information in an easily comprehensible way, paying attention to your concerns and giving the right answers.

    Email

    You’re in the right place for further information. Via email, LYNX provides you with all the necessary answers to your questions, getting back to you with a detailed and clear summary.

    LYNX customer service
    LYNX customer service bottomline

    LYNX's customer service is exceptionally good across multiple dimensions, therefore you'll be in good hands when it comes to any broker-related questions. If you want to have a look at how other brokers similar to LYNX compare in this regard, check out our broker comparison tool here.

    Author of this article

    Gyula Lencsés, CFA

    Author of this article

    Gyula has more than 10 years of experience in the financial industry. He spent most of his career in the wealth management business as a portfolio manager of mutual funds. He has trading experience in a wide range of asset classes, including stocks, ETFs, bonds, commodities, forex, and derivatives markets. He joined BrokerChooser in 2020 and his aim is to make finding the best brokers in a rapidly changing investment world as easy as possible.

    Gyula Lencsés, CFA

    Head of Content

    Gyula has more than 10 years of experience in the financial industry. He spent most of his career in the wealth management business as a portfolio manager of mutual funds. He has trading experience in a wide range of asset classes, including stocks, ETFs, bonds, commodities, forex, and derivatives markets. He joined BrokerChooser in 2020 and his aim is to make finding the best brokers in a rapidly changing investment world as easy as possible.

    Everything you find on BrokerChooser is based on reliable data and unbiased information. We combine our 10+ years finance experience with readers feedback. Read more about our methodology

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