Personally tested
Data-driven
Independent
Lightyear customer service
When you contact a broker, whether you are a beginner investor or an experienced trader, you’ll be looking for customer service that is fast and truly helpful. These qualities, in turn, will depend on the range of available channels and the relevance of their responses.
To be able to tell at a glance what you should expect from Lightyear’s customer service, we collected the following must-know information.
If you want to read our full review, including fees, deposit options and other platforms (like web and desktop) then skip to the Lightyear review.
Visit broker
Capital at risk
Check out our summary on Lightyear’s customer service compared with similar brokers, Trading 212 and Revolut.
|
|
UK/EU-based stockbroker | Global CFD broker, but real stocks/ETFs are also available | UK discount broker |
|---|---|---|---|
|
How fast was customer support when we tried?
|
OK | Fast | OK |
|
Quality of Customer service answers
|
Good | Good | Too vague or didn't answer |
|
Live chat available
|
No | Yes | Yes |
|
Phone available
|
No | No | Yes |
|
Email available
|
Yes | Yes | No |
|
24/7 availability
|
No | Yes | No |
Let's continue with a more detailed description of Lightyear’s customer service features.
Available customer service channels at Lightyear
One of the most essential components of a well-functioning customer service is the number of channels through which you can reach out for help. Usually, the more communication platforms there are, the more likely it is that somebody will answer your questions in time.
You can get in touch with Lightyear in the following ways.
Please note that Lightyear is not available 24/7, so keep that in mind before reaching out for help with an issue that needs an immediate response.
Lightyear customer service quality
We define the quality of a broker's customer service based on its response speed (e.g. if they answer the phone within a few minutes, it counts as quick, but if they make you wait a lot, that’s considered a poor response speed) and their response relevance (i.e. whether they provide a clear answer to your questions or an ambiguous one that needs further clarification).
Response speed at Lightyear
Lightyear is quite unpredictable. Sometimes answers come pretty fast, but getting feedback only after 2 days is also not unheard of.
Response relevance at Lightyear
You’re in the right place for further information. Via email, Lightyear provides you with all the necessary answers to your questions, getting back to you with a detailed and clear summary.
Lightyear customer service bottomline
Overall, Lightyear's customer service could be improved in multiple areas. To check out how similar brokers fare compared with Lightyear, use our broker comparison tool here.
Check out this short video for a behind-the-scenes peek into how our experts personally test and evaluate brokers.
