KBC Equitas customer service
When you contact a broker, whether you are a beginner investor or an experienced trader, you’ll be looking for customer service that is fast and truly helpful. These qualities, in turn, will depend on the range of available channels and the relevance of their responses.
To be able to tell at a glance what you should expect from KBC Equitas’s customer service, we collected the following must-know information.
If you want to read our full review, including fees, deposit options and other platforms (like web and desktop) then skip to the KBC Equitas review.
Customer service
KBC Equitas has fast email support that provides relevant answers. However, there is no live chat, phone support is slow and they are available only on weekdays.
| Pros | Cons |
|---|---|
| • Fast response time | • No live chat |
| • Relevant answers | • No 24/7 support |
| • Phone support is slow |
You can contact KBC Equitas via:
- phone
KBC Equitas phone support was slow but we received relevant answers.
Via email, we got quick and relevant answers.
We missed a live chat option and 24/7 availability.
Check out our summary on KBC Equitas’s customer service compared with similar brokers, Interactive Brokers and Random Capital.
| KBC Equitas | Interactive Brokers | Random Capital | |
|---|---|---|---|
| Hungarian stockbroker | International broker providing all asset classes | Hungarian stockbroker | |
| How fast was customer support when we tried? | OK | OK | Fast |
| Quality of Customer service answers | Good | Good | OKish |
| Live chat available | No | Yes | No |
| Phone available | Yes | Yes | Yes |
| Email available | Yes | Yes | Yes |
| 24/7 availability | No | No | No |
Let's continue with a more detailed description of KBC Equitas’s customer service features.
KBC Equitas customer service
Available customer service channels at KBC Equitas
One of the most essential components of a well-functioning customer service is the number of channels through which you can reach out for help. Usually, the more communication platforms there are, the more likely it is that somebody will answer your questions in time.
You can get in touch with KBC Equitas in the following ways.
Please note that KBC Equitas is not available 24/7, so keep that in mind before reaching out for help with an issue that needs an immediate response.
KBC Equitas customer service
KBC Equitas customer service quality
We define the quality of a broker's customer service based on its response speed (e.g. if they answer the phone within a few minutes, it counts as quick, but if they make you wait a lot, that’s considered a poor response speed) and their response relevance (i.e. whether they provide a clear answer to your questions or an ambiguous one that needs further clarification).
Response speed at KBC Equitas
Phone
Ain’t nobody got time for that. On the phone, KBC Equitas is a bit sluggish, as the waiting time to be connected often exceeds 5 minutes.
No worries! KBC Equitas will answer your email in a short amount of time, usually within a day.
Response relevance at KBC Equitas
Phone
On the phone KBC Equitas provides all the necessary information in an easily comprehensible way, paying attention to your concerns and giving the right answers.
You’re in the right place for further information. Via email, KBC Equitas provides you with all the necessary answers to your questions, getting back to you with a detailed and clear summary.
KBC Equitas customer service
KBC Equitas customer service bottomline
Overall, KBC Equitas's customer service could be improved in multiple areas. To check out how similar brokers fare compared with KBC Equitas, use our broker comparison tool here.
