J.P. Morgan Self-Directed Investing customer service
When you contact a broker, whether you are a beginner investor or an experienced trader, you’ll be looking for customer service that is fast and truly helpful. These qualities, in turn, will depend on the range of available channels and the relevance of their responses.
To be able to tell at a glance what you should expect from J.P. Morgan Self-Directed Investing’s customer service, we collected the following must-know information.
If you want to read our full review, including fees, deposit options and other platforms (like web and desktop) then skip to the J.P. Morgan Self-Directed Investing review.
Customer service
The customer service at J.P. Morgan Self-Directed Investing is limited to a quick and relevant phone support or to visiting a branch. While you can send secure messages, email and chat are not available.
| Pros | Cons |
|---|---|
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• Fast response time
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• No live chat
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• Relevant answers
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• No 24/7 support
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• Fast and relevant phone support
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• Secure message instead of email support
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J.P. Morgan Self-Directed Investing offers only phone support for customers; although you can send secure messages, there is no email or chat support.
Phone support is available in English and Spanish.
There are a lot of Chase branches throughout the US. If you visit a branch, you can contact a J.P. Morgan adviser or your Chase representative/private banker for general information.
Customer support is available from Monday to Friday from 8 AM to 9 PM and Saturday from 9 AM to 5 PM ET. We missed 24/7 availability.
Check out our summary on J.P. Morgan Self-Directed Investing’s customer service compared with similar brokers, Vanguard and Ally Invest.
| J.P. Morgan Self-Directed Investing | Vanguard | Ally Invest | |
|---|---|---|---|
| US-based discount broker | US stockbroker | US stockbroker | |
| How fast was customer support when we tried? | Fast | Fast | OK |
| Quality of Customer service answers | Good | Good | OKish |
| Live chat available | No | No | Yes |
| Phone available | Yes | Yes | Yes |
| Email available | No | Yes | Yes |
| 24/7 availability | No | No | Yes |
Let's continue with a more detailed description of J.P. Morgan Self-Directed Investing’s customer service features.
J.P. Morgan Self-Directed Investing customer service
Available customer service channels at J.P. Morgan Self-Directed Investing
One of the most essential components of a well-functioning customer service is the number of channels through which you can reach out for help. Usually, the more communication platforms there are, the more likely it is that somebody will answer your questions in time.
You can get in touch with J.P. Morgan Self-Directed Investing in the following ways.
Please note that J.P. Morgan Self-Directed Investing is not available 24/7, so keep that in mind before reaching out for help with an issue that needs an immediate response.
J.P. Morgan Self-Directed Investing customer service
J.P. Morgan Self-Directed Investing customer service quality
We define the quality of a broker's customer service based on its response speed (e.g. if they answer the phone within a few minutes, it counts as quick, but if they make you wait a lot, that’s considered a poor response speed) and their response relevance (i.e. whether they provide a clear answer to your questions or an ambiguous one that needs further clarification).
Response speed at J.P. Morgan Self-Directed Investing
Phone
On the phone, J.P. Morgan Self-Directed Investing is real quick. They’re at your disposal within a minute, so prepare your questions in advance.
Response relevance at J.P. Morgan Self-Directed Investing
Phone
On the phone J.P. Morgan Self-Directed Investing provides all the necessary information in an easily comprehensible way, paying attention to your concerns and giving the right answers.
J.P. Morgan Self-Directed Investing customer service
J.P. Morgan Self-Directed Investing customer service bottomline
Overall, J.P. Morgan Self-Directed Investing's customer service could be improved in multiple areas. To check out how similar brokers fare compared with J.P. Morgan Self-Directed Investing, use our broker comparison tool here.
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