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J.P. Morgan Self-Directed Investing Customer Service

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Gyula L.
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Tamás D.
Updated
1mo ago
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J.P. Morgan Self-Directed Investing customer service

When you contact a broker, whether you are a beginner investor or an experienced trader, you’ll be looking for customer service that is fast and truly helpful. These qualities, in turn, will depend on the range of available channels and the relevance of their responses.

To be able to tell at a glance what you should expect from J.P. Morgan Self-Directed Investing’s customer service, we collected the following must-know information.

If you want to read our full review, including fees, deposit options and other platforms (like web and desktop) then skip to the J.P. Morgan Self-Directed Investing review.

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Check out our summary on J.P. Morgan Self-Directed Investing’s customer service compared with similar brokers, Vanguard and Ally Invest.

J.P. Morgan Self-Directed Investing customer service vs. similar brokers
US-based discount broker US stockbroker US stockbroker
How fast was customer support when we tried?
Fast Fast OK
Quality of Customer service answers
Good Good OKish
Live chat available
No No Yes
Phone available
Yes Yes Yes
Email available
No Yes Yes
24/7 availability
No No Yes

Let's continue with a more detailed description of J.P. Morgan Self-Directed Investing’s customer service features.

BrokerChooser score
4.5 4.5 /5
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Available customer service channels at J.P. Morgan Self-Directed Investing

One of the most essential components of a well-functioning customer service is the number of channels through which you can reach out for help. Usually, the more communication platforms there are, the more likely it is that somebody will answer your questions in time.

You can get in touch with J.P. Morgan Self-Directed Investing in the following ways.

  • Phone
  • Please note that J.P. Morgan Self-Directed Investing is not available 24/7, so keep that in mind before reaching out for help with an issue that needs an immediate response.

    J.P. Morgan Self-Directed Investing customer service quality

    We define the quality of a broker's customer service based on its response speed (e.g. if they answer the phone within a few minutes, it counts as quick, but if they make you wait a lot, that’s considered a poor response speed) and their response relevance (i.e. whether they provide a clear answer to your questions or an ambiguous one that needs further clarification).

    Response speed at J.P. Morgan Self-Directed Investing

    Phone

    On the phone, J.P. Morgan Self-Directed Investing is real quick. They’re at your disposal within a minute, so prepare your questions in advance.

    Response relevance at J.P. Morgan Self-Directed Investing

    Phone

    On the phone J.P. Morgan Self-Directed Investing provides all the necessary information in an easily comprehensible way, paying attention to your concerns and giving the right answers.

    J.P. Morgan Self-Directed Investing customer service bottomline

    Overall, J.P. Morgan Self-Directed Investing's customer service could be improved in multiple areas. To check out how similar brokers fare compared with J.P. Morgan Self-Directed Investing, use our broker comparison tool here.

    Check out this short video for a behind-the-scenes peek into how our experts personally test and evaluate brokers.

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    Author of this article

    Gyula Lencsés, CFA
    Gyula Lencsés, CFA

    Gyula is a former analyst expert and Head of Content at BrokerChooser. With over a decade in finance, he led content creation at BrokerChooser and personally evaluated some of our 100+ listed brokers. He opened real-money accounts, executed transactions, and engaged with customer services, offering firsthand assessments. Prior to BrokerChooser, he managed mutual funds in wealth management, trading stocks, ETFs, bonds, commodities, forex, and derivatives. His goal: simplify the hunt for top brokers in a dynamic investment landscape.

    Everything you find on BrokerChooser is based on reliable data and unbiased information. We combine our 10+ years finance experience with readers feedback. Read more about our methodology.

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