Internaxx customer service

When you contact a broker, whether you are a beginner investor or an experienced trader, you’ll be looking for customer service that is fast and truly helpful. These qualities, in turn, will depend on the range of available channels and the relevance of their responses.

To be able to tell at a glance what you should expect from Internaxx’s customer service, we collected the following must-know information.

If you want to read our full review, including fees, deposit options and other platforms (like web and desktop) then skip to the Internaxx review.

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Customer service
4.0

Every time we contacted Internaxx by phone or e-mail the support team was very kind and provided relevant answers. On the flip side, we missed the live chat as a contact option.
Pros Cons
Phone support No live chat
Fast response time No 24/7 support
Relevant answers

You can contact Internaxx via:

  • phone
  • email

The English, German and French-speaking phone support was quick and we got relevant answers. We had similar experiences with email contacts as well.

The speed and the relevancy of the answers were great in both cases. On the flip side, we missed the 24/7 availability.

 

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Check out our summary on Internaxx’s customer service compared with similar brokers, DEGIRO and flatex.

Internaxx customer service vs. similar brokers
Internaxx DEGIRO flatex
Luxembourg online broker German-Dutch discount broker Germany-based stockbroker
How fast was customer support when we tried? Fast OK Fast
Quality of Customer service answers Good Good Good
Live chat available No No No
Phone available Yes Yes Yes
Email available Yes Yes Yes
24/7 availability No No No

Let's continue with a more detailed description of Internaxx’s customer service features.

Internaxx customer service
Available customer service channels at Internaxx

One of the most essential components of a well-functioning customer service is the number of channels through which you can reach out for help. Usually, the more communication platforms there are, the more likely it is that somebody will answer your questions in time.

You can get in touch with Internaxx in the following ways.

  • Phone
  • Email
  • Please note that Internaxx is not available 24/7, so keep that in mind before reaching out for help with an issue that needs an immediate response.

    Internaxx customer service
    Internaxx customer service quality

    We define the quality of a broker's customer service based on its response speed (e.g. if they answer the phone within a few minutes, it counts as quick, but if they make you wait a lot, that’s considered a poor response speed) and their response relevance (i.e. whether they provide a clear answer to your questions or an ambiguous one that needs further clarification).

    Response speed at Internaxx

    Phone

    On the phone, Internaxx is real quick. They’re at your disposal within a minute, so prepare your questions in advance.

    Email

    No worries! Internaxx will answer your email in a short amount of time, usually within a day.

    Response relevance at Internaxx

    Phone

    On the phone Internaxx provides all the necessary information in an easily comprehensible way, paying attention to your concerns and giving the right answers.

    Email

    You’re in the right place for further information. Via email, Internaxx provides you with all the necessary answers to your questions, getting back to you with a detailed and clear summary.

    Internaxx customer service
    Internaxx customer service bottomline

    Internaxx's customer service has several strong features but also a few that could be improved a bit. Therefore, we can say that Internaxx's performance is average when it comes to customer support. If you want to have a look at how other brokers similar to Internaxx measure up, check out our broker comparison tool here.

    Author of this article

    Gergely Korpos

    Author of this article

    Gergely is the co-founder and CPO of BrokerChooser. His aim is to make personal investing crystal clear for everybody. Gergely has 10 years of experience in the financial markets. He concluded thousands of trades as a commodity trader and equity portfolio manager.

    Gergely Korpos

    Co-founder, CPO

    Gergely is the co-founder and CPO of BrokerChooser. His aim is to make personal investing crystal clear for everybody. Gergely has 10 years of experience in the financial markets. He concluded thousands of trades as a commodity trader and equity portfolio manager.

    Everything you find on BrokerChooser is based on reliable data and unbiased information. We combine our 10+ years finance experience with readers feedback. Read more about our methodology

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