Interactive Investor customer service

When you want to contact a broker, be a beginner investor or an experienced trader, it’s important to have their customer service fast and truly helpful. These depend on the range of their available platforms and the relevance of their responses.

To be able to tell from a glance what you should expect from Interactive Investor’s customer service, we collected the following must-know information.

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Customer service
3.9

Interactive Investor's customer service is quick to respond both via phone and email. On the flip side, there is no live chat, and we also missed 24/7 availability.
Pros Cons
Phone support No live chat
Fast response time No 24/7 support
Relevant answers

You can contact Interactive Investor via:

  • telephone
  • email

Interactive Investor's phone support was great. They connected in under a minute and we got relevant answers.

Email support works well too. We got answers within 1 day and they were all relevant.

On the negative side, we missed live chat and 24/7 availability. You can only contact customer service between 07:45 am - 5:30 pm GMT.

Interactive Investor review - Customer Service

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Check out our summary on Interactive Investor’s customer service compared to similar brokers, Hargreaves Lansdown and DEGIRO.

Interactive Investor customer service vs. similar brokers
Interactive Investor Hargreaves Lansdown DEGIRO
UK stockbroker UK-based stockbroker Dutch discount broker
How fast was customer support when we tried? Fast Fast OK
Quality of Customer service answers Good Good Good
Live chat available No No No
Phone available Yes Yes Yes
Email available Yes Yes Yes
24/7 availability No No No

Let us continue with a more detailed description of Interactive Investor’s customer service features.

Interactive Investor customer service
Available customer service channels at Interactive Investor

One of the most essential components of a well-functioning customer service is the number of platforms on which you can reach out for help. Usually, the more communication tool, the more certainty to have somebody answer your questions in time.

You can get in touch with [Broker] in the following ways.

  • Phone
  • Email
  • Pay attention to the fact that Interactive Investor is not available 24/7, so you better think twice before reaching out for help waiting for an immediate response.

    Interactive Investor customer service
    Interactive Investor customer service quality

    We define quality of customer service based on their response-speed (e.g.: if they answer the phone in a few minutes, it counts as quick, but if they make you wait a lot, that’s a poor response-speed quality) and their response-relevance (e.g.: whether they provide a clear or an ambiguous answer to your questions that needs further clarification).

    Response speed at Interactive Investor

    Phone

    On the phone, Interactive Investor is real quick. They’re at your disposal in a minute, so prepare your questions in advance.

    Email

    You don’t have to worry about it! Interactive Investor answers your email in a short amount of time, usually you get support within a day.

    Response relevance at Interactive Investor

    Phone

    On the phone Interactive Investor provides all the necessary information in an easily comprehensible way, they pay attention to your concerns and they give the right answers.

    Email

    Not bad, but could be better. Via email, Interactive Investor gives fairly relevant information but it could be more detailed and more comprehensible.

    Interactive Investor customer service
    Interactive Investor customer service bottomline

    Overall, Interactive Investor's customer service could be improved in multiple areas, check how similar brokers operate compared to Interactive Investor, use our compare brokers function here.

    Author of this article

    Ádám Nasli

    Author of this article

    Ádám is a motivated finance expert with over two years of experience in banking and investment, and a professional degree in this field. He's eager to help people find the best investment provider for them, and to make the investment sector as transparent as possible.

    Ádám Nasli

    Broker Expert

    Ádám is a motivated finance expert with over two years of experience in banking and investment, and a professional degree in this field. He's eager to help people find the best investment provider for them, and to make the investment sector as transparent as possible.

    Everything you find on BrokerChooser is based on reliable data and unbiased information. We combine our 10+ years finance experience with readers feedback. Read more about our methodology

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