Interactive Investor customer service
When you want to contact a broker, be a beginner investor or an experienced trader, it’s important to have their customer service fast and truly helpful. These depend on the range of their available platforms and the relevance of their responses.
To be able to tell from a glance what you should expect from Interactive Investor’s customer service, we collected the following must-know information.
Customer service
Interactive Investor's customer service is quick to respond both via phone and email. On the flip side, there is no live chat, and we also missed 24/7 availability.
| Pros | Cons |
|---|---|
| • Phone support | • No live chat |
| • Fast response time | • No 24/7 support |
| • Relevant answers |
You can contact Interactive Investor via:
- telephone
Interactive Investor's phone support was great. They connected in under a minute and we got relevant answers.
Email support works well too. We got answers within 1 day and they were all relevant.
On the negative side, we missed live chat and 24/7 availability. You can only contact customer service between 07:45 am - 5:30 pm GMT.
Check out our summary on Interactive Investor’s customer service compared to similar brokers, Hargreaves Lansdown and DEGIRO.
| Interactive Investor | Hargreaves Lansdown | DEGIRO | |
|---|---|---|---|
| UK stockbroker | UK-based stockbroker | Dutch discount broker | |
| How fast was customer support when we tried? | Fast | Fast | OK |
| Quality of Customer service answers | Good | Good | Good |
| Live chat available | No | No | No |
| Phone available | Yes | Yes | Yes |
| Email available | Yes | Yes | Yes |
| 24/7 availability | No | No | No |
Let us continue with a more detailed description of Interactive Investor’s customer service features.
Interactive Investor customer service
Available customer service channels at Interactive Investor
One of the most essential components of a well-functioning customer service is the number of platforms on which you can reach out for help. Usually, the more communication tool, the more certainty to have somebody answer your questions in time.
You can get in touch with [Broker] in the following ways.
Pay attention to the fact that Interactive Investor is not available 24/7, so you better think twice before reaching out for help waiting for an immediate response.
Interactive Investor customer service
Interactive Investor customer service quality
We define quality of customer service based on their response-speed (e.g.: if they answer the phone in a few minutes, it counts as quick, but if they make you wait a lot, that’s a poor response-speed quality) and their response-relevance (e.g.: whether they provide a clear or an ambiguous answer to your questions that needs further clarification).
Response speed at Interactive Investor
Phone
On the phone, Interactive Investor is real quick. They’re at your disposal in a minute, so prepare your questions in advance.
You don’t have to worry about it! Interactive Investor answers your email in a short amount of time, usually you get support within a day.
Response relevance at Interactive Investor
Phone
On the phone Interactive Investor provides all the necessary information in an easily comprehensible way, they pay attention to your concerns and they give the right answers.
Not bad, but could be better. Via email, Interactive Investor gives fairly relevant information but it could be more detailed and more comprehensible.
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Interactive Investor customer service
Interactive Investor customer service bottomline
Overall, Interactive Investor's customer service could be improved in multiple areas, check how similar brokers operate compared to Interactive Investor, use our compare brokers function here.
