Interactive Investor customer service
When you contact a broker, whether you are a beginner investor or an experienced trader, you’ll be looking for customer service that is fast and truly helpful. These qualities, in turn, will depend on the range of available channels and the relevance of their responses.
To be able to tell at a glance what you should expect from Interactive Investor’s customer service, we collected the following must-know information.
If you want to read our full review, including fees, deposit options and other platforms (like web and desktop) then skip to the Interactive Investor review.
Customer service
Interactive Investor's customer service is quick to respond via phone. However, responses to emails are slow and we also missed 24/7 availability.
| Pros | Cons |
|---|---|
|
• Phone support
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• No live chat
|
|
• Relevant answers
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• No 24/7 support
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|
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• Slow email support
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You can contact Interactive Investor via:
- telephone
Interactive Investor's phone support was great. They connected in under a minute and we got relevant answers.
Email support is slow. You can only send secure messages via the platform, and it took more than 2 days to get answers, which were not always satisfactory.
We missed live chat and 24/7 availability. You can only contact customer service between 07:45 am - 5:30 pm GMT.
Check out our summary on Interactive Investor’s customer service compared with similar brokers, AJ Bell Youinvest and Hargreaves Lansdown.
| Interactive Investor | AJ Bell Youinvest | Hargreaves Lansdown | |
|---|---|---|---|
| UK stockbroker | UK discount broker | UK-based stockbroker | |
| How fast was customer support when we tried? | OK | Fast | Fast |
| Quality of Customer service answers | Good | Good | Good |
| Live chat available | No | Yes | No |
| Phone available | Yes | Yes | Yes |
| Email available | Yes | Yes | Yes |
| 24/7 availability | No | No | No |
Let's continue with a more detailed description of Interactive Investor’s customer service features.
Interactive Investor customer service
Available customer service channels at Interactive Investor
One of the most essential components of a well-functioning customer service is the number of channels through which you can reach out for help. Usually, the more communication platforms there are, the more likely it is that somebody will answer your questions in time.
You can get in touch with Interactive Investor in the following ways.
Please note that Interactive Investor is not available 24/7, so keep that in mind before reaching out for help with an issue that needs an immediate response.
Interactive Investor customer service
Interactive Investor customer service quality
We define the quality of a broker's customer service based on its response speed (e.g. if they answer the phone within a few minutes, it counts as quick, but if they make you wait a lot, that’s considered a poor response speed) and their response relevance (i.e. whether they provide a clear answer to your questions or an ambiguous one that needs further clarification).
Response speed at Interactive Investor
Phone
On the phone, Interactive Investor is real quick. They’re at your disposal within a minute, so prepare your questions in advance.
Interactive Investor takes its time when it comes to answering your email, sometimes taking more than 2-3 days to get back to you. After all, good work takes time, right?
Response relevance at Interactive Investor
Phone
On the phone Interactive Investor provides all the necessary information in an easily comprehensible way, paying attention to your concerns and giving the right answers.
Not bad, but could be better. Via email, Interactive Investor gives largely relevant information, but often you wish it was a bit more detailed or more comprehensible.
Interactive Investor customer service
Interactive Investor customer service bottomline
Overall, Interactive Investor's customer service could be improved in multiple areas. To check out how similar brokers fare compared with Interactive Investor, use our broker comparison tool here.
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