IG customer service
When you contact a broker, whether you are a beginner investor or an experienced trader, you’ll be looking for customer service that is fast and truly helpful. These qualities, in turn, will depend on the range of available channels and the relevance of their responses.
To be able to tell at a glance what you should expect from IG’s customer service, we collected the following must-know information.
Disclaimer: 79% of retail investor accounts lose money when trading CFDs with this provider. You should consider whether you can afford to take the high risk of losing your money. CFDs are not provided for US clients. Forex trading involves risk. Losses can exceed deposits.
If you want to read our full review, including fees, deposit options and other platforms (like web and desktop) then skip to the IG review.
Customer service
IG provides close to 24/7 customer support and gives relevant answers. However, email and phone can be slow, while the live chat is offline most of the time.
| Pros | Cons |
|---|---|
| • Phone support | • No 24/7 support |
| • Relevant answers | • Live chat is often offline |
Overall, customer support could be better. You can contact IG via:
- Live chat
- Phone
Email support is OK. We received mostly quick and relevant answers, but sometimes it took more than 2 days to get a reply.
The live chat is OK – if it is working. In earlier tests, we got relevant and fast answers in most cases, and there were only two occasions when we had to wait more than 3 minutes to be connected to an agent. However, in more recent tests, we found that the live chat was offline most of the time. Finding the live chat is not too easy – it is provided through IG's UK website on the 'Contact us' page. Generally, it only pops up after spending around 30 seconds on the site.
IG's phone support could be better. We tried to call IG several times, and sometimes could not connect to anyone even after 5-10 minutes of waiting.
Customer service is almost 24/7, you can contact them at all times, except for between 10 p.m. Friday and 8 a.m. Saturday.
Check out our summary on IG’s customer service compared with similar brokers, eToro and XTB.
| IG | eToro | XTB | |
|---|---|---|---|
| Global CFD and forex broker | Global social trading broker | Global CFD broker | |
| How fast was customer support when we tried? | OK | OK | Fast |
| Quality of Customer service answers | Good | Good | Good |
| Live chat available | Yes | No | Yes |
| Phone available | Yes | No | Yes |
| Email available | Yes | Yes | Yes |
| 24/7 availability | No | No | No |
Let's continue with a more detailed description of IG’s customer service features.
IG customer service
Available customer service channels at IG
One of the most essential components of a well-functioning customer service is the number of channels through which you can reach out for help. Usually, the more communication platforms there are, the more likely it is that somebody will answer your questions in time.
You can get in touch with IG in the following ways.
Please note that IG is not available 24/7, so keep that in mind before reaching out for help with an issue that needs an immediate response.
IG customer service
IG customer service quality
We define the quality of a broker's customer service based on its response speed (e.g. if they answer the phone within a few minutes, it counts as quick, but if they make you wait a lot, that’s considered a poor response speed) and their response relevance (i.e. whether they provide a clear answer to your questions or an ambiguous one that needs further clarification).
Response speed at IG
Live chat
IG’s live chat speed varies from session to session. One day they respond in a minute; at other times, they make you wait for at least a few minutes.
Phone
Ain’t nobody got time for that. On the phone, IG is a bit sluggish, as the waiting time to be connected often exceeds 5 minutes.
No worries! IG will answer your email in a short amount of time, usually within a day.
Response relevance at IG
Live chat
You’ll find what you need. IG’s live chat provides clear and detailed information to any questions you may have.
Phone
Although it's possible to call IG, they were never really able to provide relevant answers to our concerns; therefore we suggest avoiding this platform as your main source of information.
Not bad, but could be better. Via email, IG gives largely relevant information, but often you wish it was a bit more detailed or more comprehensible.
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IG customer service
IG customer service bottomline
Overall, IG's customer service could be improved in multiple areas. To check out how similar brokers fare compared with IG, use our broker comparison tool here.
