IG Customer Service

When you contact a broker, whether you are a beginner investor or an experienced trader, you’ll be looking for customer service that is fast and truly helpful. These qualities, in turn, will depend on the range of available channels and the relevance of their responses.

To be able to tell at a glance what you should expect from IG’s customer service, we collected the following must-know information.

If you want to read our full review, including fees, deposit options and other platforms (like web and desktop) then skip to the IG review.

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Customer service

3.6

IG provides close to 24/7 customer support that gives relevant answers. However, email answers and phone can be slow, while live chat is offline most of the time.

Customer support could be better. You can contact IG via:

• Email
• Live chat
• Phone

Email support is OK. We received mostly quick and relevant answers, but sometimes it took more than 2 days to get a reply.

The live chat is OK – if it is working. In earlier tests, we got relevant and fast answers in most cases, and there were only two occasions when we had to wait more than 3 minutes to be connected to an agent. However, in more recent tests, we found that live chat was offline most of the time. Finding the live chat is not too easy – it is provided through IG's UK website on the 'Contact us' page. Generally, it only pops up after spending around 30 seconds on the site.

IG's phone support could be better. We tried to call IG several times, and sometimes could not connect to anyone even after 5-10 minutes of waiting.

Customer service is almost 24/7, you can contact them at all times, except for between 10 p.m. Friday and 8 a.m. Saturday. 

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Check out our summary on IG’s customer service compared with similar brokers, eToro and XTB.

Let's continue with a more detailed description of IG’s customer service features.

One of the most essential components of a well-functioning customer service is the number of channels through which you can reach out for help. Usually, the more communication platforms there are, the more likely it is that somebody will answer your questions in time.

You can get in touch with IG in the following ways.

Please note that IG is not available 24/7, so keep that in mind before reaching out for help with an issue that needs an immediate response.

We define the quality of a broker's customer service based on its response speed (e.g. if they answer the phone within a few minutes, it counts as quick, but if they make you wait a lot, that’s considered a poor response speed) and their response relevance (i.e. whether they provide a clear answer to your questions or an ambiguous one that needs further clarification).

Response speed at IG

Live chat

IG’s live chat speed varies from session to session. One day they respond in a minute; at other times, they make you wait for at least a few minutes.

Phone

Ain’t nobody got time for that. On the phone, IG is a bit sluggish, as the waiting time to be connected often exceeds 5 minutes.

Email

IG is quite unpredictable. Sometimes answers come pretty fast, but getting feedback only after 2 days is also not unheard of.

Response relevance at IG

Live chat

You’ll find what you need. IG’s live chat provides clear and detailed information to any questions you may have.

Phone

Although it's possible to call IG, they were never really able to provide relevant answers to our concerns; therefore we suggest avoiding this platform as your main source of information.

Email

You’re in the right place for further information. Via email, IG provides you with all the necessary answers to your questions, getting back to you with a detailed and clear summary.

Overall, IG's customer service could be improved in multiple areas. To check out how similar brokers fare compared with IG, use our broker comparison tool here.