IC Markets customer service
When you contact a broker, whether you are a beginner investor or an experienced trader, you’ll be looking for customer service that is fast and truly helpful. These qualities, in turn, will depend on the range of available channels and the relevance of their responses.
To be able to tell at a glance what you should expect from IC Markets’s customer service, we collected the following must-know information.
Disclaimer: 74.32% of retail investor accounts lose money when trading CFDs with this provider. You should consider whether you can afford to take the high risk of losing your money.
If you want to read our full review, including fees, deposit options and other platforms (like web and desktop) then skip to the IC Markets review.
Customer service
IC Markets has great phone and email support and has a 24/7 availability. On the negative side, its live chat is not the best quality and slow.
| Pros | Cons |
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• Phone support
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• Slow and not very useful live chat
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• Live chat
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• Fast response time
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• 24/7 availability
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You can contact IC Markets via:
- Live chat
- Phone
IC Markets has great phone support. We were connected to the customer service representative within a minute and we received relevant answers.
The email support works very well. We sent four emails and got answers within a day to all of them. The answers were helpful and relevant. We also liked that they asked for feedback about the support service.
The live chat service, however, could be much better. It is slow, the average wait time for an answer was more than 10 minutes. Also, the responses were not always relevant. For example, we had to ask several questions until we got information on how their financing rates work. On the other hand, we experienced a slight improvement in the last few months.
We appreciated the 24/7 availability of customer support.
Check out our summary on IC Markets’s customer service compared with similar brokers, Pepperstone and Vantage.
| IC Markets | Pepperstone | Vantage | |
|---|---|---|---|
| Global forex broker | Australian forex and CFD broker | Global CFD and forex broker | |
| How fast was customer support when we tried? | Fast | Fast | Fast |
| Quality of Customer service answers | OKish | Good | Good |
| Live chat available | Yes | Yes | Yes |
| Phone available | Yes | Yes | Yes |
| Email available | Yes | Yes | Yes |
| 24/7 availability | Yes | Yes | Yes |
Let's continue with a more detailed description of IC Markets’s customer service features.
IC Markets customer service
Available customer service channels at IC Markets
One of the most essential components of a well-functioning customer service is the number of channels through which you can reach out for help. Usually, the more communication platforms there are, the more likely it is that somebody will answer your questions in time.
You can get in touch with IC Markets in the following ways.
The good news is that IC Markets’s customer service is available 24/7, therefore you’ll be able to get answers to your questions on short notice.
IC Markets customer service
IC Markets customer service quality
We define the quality of a broker's customer service based on its response speed (e.g. if they answer the phone within a few minutes, it counts as quick, but if they make you wait a lot, that’s considered a poor response speed) and their response relevance (i.e. whether they provide a clear answer to your questions or an ambiguous one that needs further clarification).
Response speed at IC Markets
Live chat
IC Markets’s live chat speed varies from session to session. One day they respond in a minute; at other times, they make you wait for at least a few minutes.
Phone
On the phone, IC Markets is real quick. They’re at your disposal within a minute, so prepare your questions in advance.
No worries! IC Markets will answer your email in a short amount of time, usually within a day.
Response relevance at IC Markets
Live chat
IC Markets’s live chat is a bit of a hit-and-miss when it comes to clarity in answering your questions, so you'd better prepare for another round of research.
Phone
Although you can call IC Markets, they don’t always come up with the best explanation to your queries. They try to give you a helping hand, but often they provide only mediocre support via phone.
You’re in the right place for further information. Via email, IC Markets provides you with all the necessary answers to your questions, getting back to you with a detailed and clear summary.
IC Markets customer service
IC Markets customer service bottomline
IC Markets's customer service is exceptionally good across multiple dimensions, therefore you'll be in good hands when it comes to any broker-related questions. If you want to have a look at how other brokers similar to IC Markets compare in this regard, check out our broker comparison tool here.
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