HYCM customer service
When you contact a broker, whether you are a beginner investor or an experienced trader, you’ll be looking for customer service that is fast and truly helpful. These qualities, in turn, will depend on the range of available channels and the relevance of their responses.
To be able to tell at a glance what you should expect from HYCM’s customer service, we collected the following must-know information.
Disclaimer: 73% of retail investor accounts lose money when trading CFDs with this provider. You should consider whether you can afford to take the high risk of losing your money.
If you want to read our full review, including fees, deposit options and other platforms (like web and desktop) then skip to the HYCM review.
Customer service
HYCM offers several customer service channels and we found the live chat to be the fastest and most relevant. Emails are typically answered within 24 hours, but the answers are not always complete or on the subject. Lastly, we missed the 24/7 support.
| Pros | Cons |
|---|---|
|
• Phone support
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• No 24/7 support
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• Live chat
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• Mediocre email support
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• Fast response time
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You can contact HYCM via:
- live chat
- telephone
The live chat at HYCM is usually fast and manned from 5 am GMT until 6 pm GMT on weekdays. When they're offline, you can leave a message. Additionally, you can chat with customer support on Telegram, Skype, Viber, Whatsapp, and Facebook Messenger as well. The relevance of the answers was OK although some questions were not properly addressed at first and we had to ask the same questions again to get an answer.
The phone support at HYCM was average-speed, we received relevant answers and customer service representatives were helpful.
Customer emails are typically answered within 24 hours and this was where we missed relevant answers the most. Some questions were left unanswered, in other cases the response was irrelevant.
We also missed the 24/7 availability. You can contact them Monday to Friday during UK business hours.
Check out our summary on HYCM’s customer service compared with similar brokers, AvaTrade and XM.
| HYCM | AvaTrade | XM | |
|---|---|---|---|
| Global CFD and forex broker | Global CFD and forex broker | Global CFD and forex broker | |
| How fast was customer support when we tried? | Fast | Fast | Fast |
| Quality of Customer service answers | OKish | Good | Good |
| Live chat available | Yes | Yes | Yes |
| Phone available | Yes | Yes | Yes |
| Email available | Yes | Yes | Yes |
| 24/7 availability | No | No | Yes |
Let's continue with a more detailed description of HYCM’s customer service features.
HYCM customer service
Available customer service channels at HYCM
One of the most essential components of a well-functioning customer service is the number of channels through which you can reach out for help. Usually, the more communication platforms there are, the more likely it is that somebody will answer your questions in time.
You can get in touch with HYCM in the following ways.
Please note that HYCM is not available 24/7, so keep that in mind before reaching out for help with an issue that needs an immediate response.
HYCM customer service
HYCM customer service quality
We define the quality of a broker's customer service based on its response speed (e.g. if they answer the phone within a few minutes, it counts as quick, but if they make you wait a lot, that’s considered a poor response speed) and their response relevance (i.e. whether they provide a clear answer to your questions or an ambiguous one that needs further clarification).
Response speed at HYCM
Live chat
You’re in good hands. HYCM’s live chat responds quite fast, someone's usually there to help you within a minute.
Phone
On the phone, HYCM’s speed is somewhat mediocre. Sometimes they are fast, but sometimes you'll have to wait for 3-4 minutes, which is not bad but not very good either.
No worries! HYCM will answer your email in a short amount of time, usually within a day.
Response relevance at HYCM
Live chat
HYCM’s live chat is a bit of a hit-and-miss when it comes to clarity in answering your questions, so you'd better prepare for another round of research.
Phone
On the phone HYCM provides all the necessary information in an easily comprehensible way, paying attention to your concerns and giving the right answers.
Not bad, but could be better. Via email, HYCM gives largely relevant information, but often you wish it was a bit more detailed or more comprehensible.
HYCM customer service
HYCM customer service bottomline
HYCM's customer service has several strong features but also a few that could be improved a bit. Therefore, we can say that HYCM's performance is average when it comes to customer support. If you want to have a look at how other brokers similar to HYCM measure up, check out our broker comparison tool here.
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