HYCM customer service

When you contact a broker, whether you are a beginner investor or an experienced trader, you’ll be looking for customer service that is fast and truly helpful. These qualities, in turn, will depend on the range of available channels and the relevance of their responses.

To be able to tell at a glance what you should expect from HYCM’s customer service, we collected the following must-know information.

If you want to read our full review, including fees, deposit options and other platforms (like web and desktop) then skip to the HYCM review.

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72% of retail CFD accounts lose money

Customer service
3.4

HYCM offers several customer service channels and we found the live chat to be the fastest and most relevant. Emails are typically answered within 24 hours, but the answers are not always complete or on the subject. Lastly, we missed the 24/7 support.
Pros Cons
Phone support No 24/7 support
Live chat Mediocre email support
Fast response time

You can contact HYCM via:

  • live chat
  • telephone
  • email

The live chat at HYCM is usually fast and manned from 5 am GMT until 6 pm GMT on weekdays. When they're offline, you can leave a message. Additionally, you can chat with customer support on Telegram, Skype, Viber, Whatsapp, and Facebook Messenger as well. The relevance of the answers was OK although some questions were not properly addressed at first and we had to ask the same questions again to get an answer.

The phone support at HYCM was average-speed, we received relevant answers and customer service representatives were helpful.

Customer emails are typically answered within 24 hours and this was where we missed relevant answers the most. Some questions were left unanswered, in other cases the response was irrelevant.

We also missed the 24/7 availability. You can contact them Monday to Friday during UK business hours.

HYCM review - Customer Service

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72% of retail CFD accounts lose money

Check out our summary on HYCM’s customer service compared with similar brokers, ATFX and ETX Capital.

HYCM customer service vs. similar brokers
HYCM ATFX ETX Capital
Global CFD and forex broker Global CFD and forex broker Global CFD and forex broker
How fast was customer support when we tried? Fast Fast Fast
Quality of Customer service answers OKish Good Good
Live chat available Yes Yes Yes
Phone available Yes Yes Yes
Email available Yes Yes Yes
24/7 availability No No No

Let's continue with a more detailed description of HYCM’s customer service features.

HYCM customer service
Available customer service channels at HYCM

One of the most essential components of a well-functioning customer service is the number of channels through which you can reach out for help. Usually, the more communication platforms there are, the more likely it is that somebody will answer your questions in time.

You can get in touch with HYCM in the following ways.

  • Live chat
  • Phone
  • Email
  • Please note that HYCM is not available 24/7, so keep that in mind before reaching out for help with an issue that needs an immediate response.

    HYCM customer service
    HYCM customer service quality

    We define the quality of a broker's customer service based on its response speed (e.g. if they answer the phone within a few minutes, it counts as quick, but if they make you wait a lot, that’s considered a poor response speed) and their response relevance (i.e. whether they provide a clear answer to your questions or an ambiguous one that needs further clarification).

    Response speed at HYCM

    Live chat

    You’re in good hands. HYCM’s live chat responds quite fast, someone's usually there to help you within a minute.

    Phone

    On the phone, HYCM’s speed is somewhat mediocre. Sometimes they are fast, but sometimes you'll have to wait for 3-4 minutes, which is not bad but not very good either.

    Email

    No worries! HYCM will answer your email in a short amount of time, usually within a day.

    Response relevance at HYCM

    Live chat

    HYCM’s live chat is a bit of a hit-and-miss when it comes to clarity in answering your questions, so you'd better prepare for another round of research.

    Phone

    On the phone HYCM provides all the necessary information in an easily comprehensible way, paying attention to your concerns and giving the right answers.

    Email

    Not bad, but could be better. Via email, HYCM gives largely relevant information, but often you wish it was a bit more detailed or more comprehensible.

    HYCM customer service
    HYCM customer service bottomline

    Overall, HYCM's customer service could be improved in multiple areas. To check out how similar brokers fare compared with HYCM, use our broker comparison tool here.

    Author of this article

    András Iván

    Author of this article

    Andras has over 4 years of experience analysing and trading equities and bonds. He believes that active trading and a more passive investing approach both have merits and everyone can find a strategy that fits their needs. He's eager to help identify the characteristics of specific brokers, so the best match can be found for each client.

    András Iván

    Broker Analyst

    Andras has over 4 years of experience analysing and trading equities and bonds. He believes that active trading and a more passive investing approach both have merits and everyone can find a strategy that fits their needs. He's eager to help identify the characteristics of specific brokers, so the best match can be found for each client.

    Everything you find on BrokerChooser is based on reliable data and unbiased information. We combine our 10+ years finance experience with readers feedback. Read more about our methodology

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