Hargreaves Lansdown customer service

When you contact a broker, whether you are a beginner investor or an experienced trader, you’ll be looking for customer service that is fast and truly helpful. These qualities, in turn, will depend on the range of available channels and the relevance of their responses.

To be able to tell at a glance what you should expect from Hargreaves Lansdown’s customer service, we collected the following must-know information.

If you want to read our full review, including fees, deposit options and other platforms (like web and desktop) then skip to the Hargreaves Lansdown review.

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Customer service
4.0

Hargreaves Lansdown's customer service is great, as they provide fast and relevant answers. On the negative side, there is no 24/7 availability and live chat is not provided.
Pros Cons
Phone support No live chat
Fast response time No 24/7 support
Relevant answers

You can contact Hargreaves Lansdown via:

  • phone
  • email

We were really satisfied with Hargreaves Lansdown's phone support. We were connected instantly, and received relevant answers to our questions.

The email support works as you would expect. We emailed them four times and received relevant answers within a day. For example, we got a long and detailed email about who can open an account at HL.

However, we missed 24/7 availability and the live chat option.

Hargreaves Lansdown review - Customer Service

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Check out our summary on Hargreaves Lansdown’s customer service compared with similar brokers, Charles Stanley Direct and Interactive Investor.

Hargreaves Lansdown customer service vs. similar brokers
Hargreaves Lansdown Charles Stanley Direct Interactive Investor
UK-based stockbroker UK-based stockbroker UK stockbroker
How fast was customer support when we tried? Fast Fast Fast
Quality of Customer service answers Good Good Good
Live chat available No Yes No
Phone available Yes Yes Yes
Email available Yes Yes Yes
24/7 availability No No No

Let's continue with a more detailed description of Hargreaves Lansdown’s customer service features.

Hargreaves Lansdown customer service
Available customer service channels at Hargreaves Lansdown

One of the most essential components of a well-functioning customer service is the number of channels through which you can reach out for help. Usually, the more communication platforms there are, the more likely it is that somebody will answer your questions in time.

You can get in touch with Hargreaves Lansdown in the following ways.

  • Phone
  • Email
  • Please note that Hargreaves Lansdown is not available 24/7, so keep that in mind before reaching out for help with an issue that needs an immediate response.

    Hargreaves Lansdown customer service
    Hargreaves Lansdown customer service quality

    We define the quality of a broker's customer service based on its response speed (e.g. if they answer the phone within a few minutes, it counts as quick, but if they make you wait a lot, that’s considered a poor response speed) and their response relevance (i.e. whether they provide a clear answer to your questions or an ambiguous one that needs further clarification).

    Response speed at Hargreaves Lansdown

    Phone

    On the phone, Hargreaves Lansdown is real quick. They’re at your disposal within a minute, so prepare your questions in advance.

    Email

    No worries! Hargreaves Lansdown will answer your email in a short amount of time, usually within a day.

    Response relevance at Hargreaves Lansdown

    Phone

    On the phone Hargreaves Lansdown provides all the necessary information in an easily comprehensible way, paying attention to your concerns and giving the right answers.

    Email

    You’re in the right place for further information. Via email, Hargreaves Lansdown provides you with all the necessary answers to your questions, getting back to you with a detailed and clear summary.

    Hargreaves Lansdown customer service
    Hargreaves Lansdown customer service bottomline

    Hargreaves Lansdown's customer service has several strong features but also a few that could be improved a bit. Therefore, we can say that Hargreaves Lansdown's performance is average when it comes to customer support. If you want to have a look at how other brokers similar to Hargreaves Lansdown measure up, check out our broker comparison tool here.

    Author of this article

    Ádám Nasli

    Author of this article

    Ádám is a motivated finance expert with over two years of experience in banking and investment, and a professional degree in this field. He's eager to help people find the best investment provider for them, and to make the investment sector as transparent as possible.

    Ádám Nasli

    Broker Expert

    Ádám is a motivated finance expert with over two years of experience in banking and investment, and a professional degree in this field. He's eager to help people find the best investment provider for them, and to make the investment sector as transparent as possible.

    Everything you find on BrokerChooser is based on reliable data and unbiased information. We combine our 10+ years finance experience with readers feedback. Read more about our methodology

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