Hargreaves Lansdown customer service
When you contact a broker, whether you are a beginner investor or an experienced trader, you’ll be looking for customer service that is fast and truly helpful. These qualities, in turn, will depend on the range of available channels and the relevance of their responses.
To be able to tell at a glance what you should expect from Hargreaves Lansdown’s customer service, we collected the following must-know information.
If you want to read our full review, including fees, deposit options and other platforms (like web and desktop) then skip to the Hargreaves Lansdown review.
Customer service
Hargreaves Lansdown's customer service is great, as they provide fast and relevant answers. On the negative side, there is no 24/7 availability and live chat is not provided.
| Pros | Cons |
|---|---|
|
• Phone support
|
• No live chat
|
|
• Fast response time
|
• No 24/7 support
|
|
• Relevant answers
|
|
You can contact Hargreaves Lansdown via:
- phone
We were really satisfied with Hargreaves Lansdown's phone support. We were connected instantly, and received relevant answers to our questions.
The email support works as you would expect. We emailed them several times and received relevant answers within a day in all cases. For example, we got a long and detailed email about who can open an account at HL.
However, we missed 24/7 availability and a live chat option.
Check out our summary on Hargreaves Lansdown’s customer service compared with similar brokers, Interactive Investor and AJ Bell Youinvest.
| Hargreaves Lansdown | Interactive Investor | AJ Bell Youinvest | |
|---|---|---|---|
| UK-based stockbroker | UK stockbroker | UK discount broker | |
| How fast was customer support when we tried? | Fast | OK | Fast |
| Quality of Customer service answers | Good | Good | Good |
| Live chat available | No | No | Yes |
| Phone available | Yes | Yes | Yes |
| Email available | Yes | Yes | Yes |
| 24/7 availability | No | No | No |
Let's continue with a more detailed description of Hargreaves Lansdown’s customer service features.
Hargreaves Lansdown customer service
Available customer service channels at Hargreaves Lansdown
One of the most essential components of a well-functioning customer service is the number of channels through which you can reach out for help. Usually, the more communication platforms there are, the more likely it is that somebody will answer your questions in time.
You can get in touch with Hargreaves Lansdown in the following ways.
Please note that Hargreaves Lansdown is not available 24/7, so keep that in mind before reaching out for help with an issue that needs an immediate response.
Hargreaves Lansdown customer service
Hargreaves Lansdown customer service quality
We define the quality of a broker's customer service based on its response speed (e.g. if they answer the phone within a few minutes, it counts as quick, but if they make you wait a lot, that’s considered a poor response speed) and their response relevance (i.e. whether they provide a clear answer to your questions or an ambiguous one that needs further clarification).
Response speed at Hargreaves Lansdown
Phone
On the phone, Hargreaves Lansdown is real quick. They’re at your disposal within a minute, so prepare your questions in advance.
No worries! Hargreaves Lansdown will answer your email in a short amount of time, usually within a day.
Response relevance at Hargreaves Lansdown
Phone
On the phone Hargreaves Lansdown provides all the necessary information in an easily comprehensible way, paying attention to your concerns and giving the right answers.
You’re in the right place for further information. Via email, Hargreaves Lansdown provides you with all the necessary answers to your questions, getting back to you with a detailed and clear summary.
Hargreaves Lansdown customer service
Hargreaves Lansdown customer service bottomline
Hargreaves Lansdown's customer service is exceptionally good across multiple dimensions, therefore you'll be in good hands when it comes to any broker-related questions. If you want to have a look at how other brokers similar to Hargreaves Lansdown compare in this regard, check out our broker comparison tool here.
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