Hargreaves Lansdown customer service

When you want to contact a broker, be a beginner investor or an experienced trader, it’s important to have their customer service fast and truly helpful. These depend on the range of their available platforms and the relevance of their responses.

To be able to tell from a glance what you should expect from Hargreaves Lansdown’s customer service, we collected the following must-know information.

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Customer service
4.0

Hargreaves Lansdown's customer service is great, as they provide fast and relevant answers. On the negative side, there is no 24/7 availability and live chat is not provided.
Pros Cons
Phone support No live chat
Fast response time No 24/7 support
Relevant answers

You can contact Hargreaves Lansdown via:

  • phone
  • email

We were really satisfied with Hargreaves Lansdown's phone support. We were connected instantly, and received relevant answers to our questions.

The email support works as you would expect. We emailed them four times and received relevant answers within a day. For example, we got a long and detailed email about who can open an account at HL.

However, we missed 24/7 availability and the live chat option.

Hargreaves Lansdown review - Customer Service

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Check out our summary on Hargreaves Lansdown’s customer service compared to similar brokers, DEGIRO and Saxo Bank.

Hargreaves Lansdown customer service vs. similar brokers
Hargreaves Lansdown DEGIRO Saxo Bank
UK-based stockbroker Dutch discount broker Danish investment bank
How fast was customer support when we tried? Fast OK OK
Quality of Customer service answers Good Good Good
Live chat available No No No
Phone available Yes Yes Yes
Email available Yes Yes Yes
24/7 availability No No No

Let us continue with a more detailed description of Hargreaves Lansdown’s customer service features.

Hargreaves Lansdown customer service
Available customer service channels at Hargreaves Lansdown

One of the most essential components of a well-functioning customer service is the number of platforms on which you can reach out for help. Usually, the more communication tool, the more certainty to have somebody answer your questions in time.

You can get in touch with [Broker] in the following ways.

  • Phone
  • Email
  • Pay attention to the fact that Hargreaves Lansdown is not available 24/7, so you better think twice before reaching out for help waiting for an immediate response.

    Hargreaves Lansdown customer service
    Hargreaves Lansdown customer service quality

    We define quality of customer service based on their response-speed (e.g.: if they answer the phone in a few minutes, it counts as quick, but if they make you wait a lot, that’s a poor response-speed quality) and their response-relevance (e.g.: whether they provide a clear or an ambiguous answer to your questions that needs further clarification).

    Response speed at Hargreaves Lansdown

    Phone

    On the phone, Hargreaves Lansdown is real quick. They’re at your disposal in a minute, so prepare your questions in advance.

    Email

    You don’t have to worry about it! Hargreaves Lansdown answers your email in a short amount of time, usually you get support within a day.

    Response relevance at Hargreaves Lansdown

    Phone

    On the phone Hargreaves Lansdown provides all the necessary information in an easily comprehensible way, they pay attention to your concerns and they give the right answers.

    Email

    You’re in the right place for further information. Via email, Hargreaves Lansdown provides you with all the necessary answers to your questions since they tend to write a detailed and clear summary to your questions.

    Hargreaves Lansdown customer service
    Hargreaves Lansdown customer service bottomline

    Hargreaves Lansdown's customer service has several good features and a few that could be improved a bit. Therefore, we can say that Hargreaves Lansdown's performance of customer support is average. If you want to have a look at how other brokers similar to Hargreaves Lansdown operate, check out our compare brokers function here.

    Author of this article

    Ádám Nasli

    Author of this article

    Ádám is a motivated finance expert with over two years of experience in banking and investment, and a professional degree in this field. He's eager to help people find the best investment provider for them, and to make the investment sector as transparent as possible.

    Ádám Nasli

    Broker Expert

    Ádám is a motivated finance expert with over two years of experience in banking and investment, and a professional degree in this field. He's eager to help people find the best investment provider for them, and to make the investment sector as transparent as possible.

    Everything you find on BrokerChooser is based on reliable data and unbiased information. We combine our 10+ years finance experience with readers feedback. Read more about our methodology

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