Halifax customer service

When you contact a broker, whether you are a beginner investor or an experienced trader, you’ll be looking for customer service that is fast and truly helpful. These qualities, in turn, will depend on the range of available channels and the relevance of their responses.

To be able to tell at a glance what you should expect from Halifax’s customer service, we collected the following must-know information.

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Customer service
0.0

Halifax's customer support is very poor and it lasts very long for solving a problem.
Pros Cons
None No 24/7 support
Very slow phone support
Live chat was not working
No response to email

A simple location change last almost 2 hours for the support and at the end we did not find our new address in the account. It was available only in working hours.

You can contact Halifax via:

Halifax customer support options
Method Description
Live chat
  • Was not working during the time we tested
Phone
  • Hold time was very long, almost 2 hours
  • Phone operator was not able to solve the problem
Email
  • Hard to access (had to ask the Live Chat agent for the email address)
  • Not responsive

We missed the 24/7 availability that is provided by many other brokers.

Overall, the customer support is very poor.

Halifax review - Customer Service

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Check out our summary on Halifax’s customer service compared with similar brokers, Fidelity International and AJ Bell Youinvest.

Halifax customer service vs. similar brokers
Halifax Fidelity International AJ Bell Youinvest
UK-based stockbroker UK-based stockbroker UK discount broker
How fast was customer support when we tried? Rather slow OK Fast
Quality of Customer service answers Too vague or didn't answer Good Good
Live chat available Yes No Yes
Phone available Yes Yes Yes
Email available Yes Yes Yes
24/7 availability No No No

Let's continue with a more detailed description of Halifax’s customer service features.

Halifax customer service
Available customer service channels at Halifax

One of the most essential components of a well-functioning customer service is the number of channels through which you can reach out for help. Usually, the more communication platforms there are, the more likely it is that somebody will answer your questions in time.

You can get in touch with Halifax in the following ways.

  • Live chat
  • Phone
  • Email
  • Please note that Halifax is not available 24/7, so keep that in mind before reaching out for help with an issue that needs an immediate response.

    Halifax customer service
    Halifax customer service quality

    We define the quality of a broker's customer service based on its response speed (e.g. if they answer the phone within a few minutes, it counts as quick, but if they make you wait a lot, that’s considered a poor response speed) and their response relevance (i.e. whether they provide a clear answer to your questions or an ambiguous one that needs further clarification).

    Response speed at Halifax

    Live chat

    Halifax’s live chat speed could be improved. They usually take more than 5 minutes to respond, which may well be enough for you to start guessing the answer on your own!

    Phone

    Ain’t nobody got time for that. On the phone, Halifax is a bit sluggish, as the waiting time to be connected often exceeds 5 minutes.

    Email

    Halifax takes its time when it comes to answering your email, sometimes taking more than 2-3 days to get back to you. After all, good work takes time, right?

    Response relevance at Halifax

    Live chat

    Halifax’s live chat is hardly a useful source of information. Maybe we were just unlucky, but when we tried it didn’t provide sufficient (or sufficiently clear) info. We suggest you pick another channel as your go-to source for high-priority questions.

    Phone

    Although it's possible to call Halifax, they were never really able to provide relevant answers to our concerns; therefore we suggest avoiding this platform as your main source of information.

    Email

    Halifax's email communication left much to be desired. They didn't really provide us with adequate information, so we suggest you check out other customer service platforms instead.

    Halifax customer service
    Halifax customer service bottomline

    Overall, Halifax's customer service could be improved in multiple areas. To check out how similar brokers fare compared with Halifax, use our broker comparison tool here.

    Author of this article

    Nicole Conrad

    Author of this article

    Nicole is an intern content contributor for Brokerchooser. She comes to Brokerchooser with experience and certification in Accounting, and she currently is pursuing graduate studies in Economic Policy. Nicole writes broker reviews to provide transparency for customers: highlighting brokers’ exceptional services and holding them accountable for questionable practices.

    Nicole Conrad

    Broker Analyst

    Nicole is an intern content contributor for Brokerchooser. She comes to Brokerchooser with experience and certification in Accounting, and she currently is pursuing graduate studies in Economic Policy. Nicole writes broker reviews to provide transparency for customers: highlighting brokers’ exceptional services and holding them accountable for questionable practices.

    Everything you find on BrokerChooser is based on reliable data and unbiased information. We combine our 10+ years finance experience with readers feedback. Read more about our methodology

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