Halifax customer service
When you want to contact a broker, be a beginner investor or an experienced trader, it’s important to have their customer service fast and truly helpful. These depend on the range of their available platforms and the relevance of their responses.
To be able to tell from a glance what you should expect from Halifax’s customer service, we collected the following must-know information.
Customer service
Halifax Share Dealing has a helpful web chat and phone line open limited hours during the workweek, but there is no functioning email support.
| Pros | Cons |
|---|---|
| • Phone support | • No 24/7 support |
| • Live chat | • No response to email |
| • Relevant answers |
You can contact Halifax via:
| Method | Description |
|---|---|
| Live chat |
|
| Phone |
|
|
We missed the 24/7 availability that is provided by many other brokers.
Overall, we were able to get our questions answered, but it was less accessible than we would have liked.
Check out our summary on Halifax’s customer service compared to similar brokers, Hargreaves Lansdown and Interactive Investor.
| Halifax | Hargreaves Lansdown | Interactive Investor | |
|---|---|---|---|
| UK-based stockbroker | UK-based stockbroker | UK stockbroker | |
| How fast was customer support when we tried? | OK | Fast | Fast |
| Quality of Customer service answers | Good | Good | Good |
| Live chat available | Yes | No | No |
| Phone available | Yes | Yes | Yes |
| Email available | Yes | Yes | Yes |
| 24/7 availability | No | No | No |
Let us continue with a more detailed description of Halifax’s customer service features.
Halifax customer service
Available customer service channels at Halifax
One of the most essential components of a well-functioning customer service is the number of platforms on which you can reach out for help. Usually, the more communication tool, the more certainty to have somebody answer your questions in time.
You can get in touch with [Broker] in the following ways.
Pay attention to the fact that Halifax is not available 24/7, so you better think twice before reaching out for help waiting for an immediate response.
Halifax customer service
Halifax customer service quality
We define quality of customer service based on their response-speed (e.g.: if they answer the phone in a few minutes, it counts as quick, but if they make you wait a lot, that’s a poor response-speed quality) and their response-relevance (e.g.: whether they provide a clear or an ambiguous answer to your questions that needs further clarification).
Response speed at Halifax
Live chat
Halifax’s live chat speed varies from session to session, one day they respond in a minute, and at others, they make you wait for more than a few minutes.
Phone
On the phone, Halifax’s speed is somewhat mediocre. Once they are fast, then you have to wait for 3-4 minutes, which is not bad, but not good either.
Halifax takes its time when it comes to answering your email, sometimes they need more than 2-3 days to make it work. After all, good work takes time, right?
Response relevance at Halifax
Live chat
You’ll find what you need. Halifax’s live chat provides clear and detailed information about your possible questions.
Phone
On the phone Halifax provides all the necessary information in an easily comprehensible way, they pay attention to your concerns and they give the right answers.
Halifax's email communication left us with a sense of lack, they didn't provide us with adequate information, hence we suggest the use of other customer service platforms.
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Halifax customer service
Halifax customer service bottomline
Overall, Halifax's customer service could be improved in multiple areas, check how similar brokers operate compared to Halifax, use our compare brokers function here.
