Halifax customer service

When you want to contact a broker, be a beginner investor or an experienced trader, it’s important to have their customer service fast and truly helpful. These depend on the range of their available platforms and the relevance of their responses.

To be able to tell from a glance what you should expect from Halifax’s customer service, we collected the following must-know information.

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Customer service
3.0

Halifax Share Dealing has a helpful web chat and phone line open limited hours during the workweek, but there is no functioning email support.
Pros Cons
Phone support No 24/7 support
Live chat No response to email
Relevant answers

You can contact Halifax via:

Halifax customer support options
Method Description
Live chat
  • Average speed
  • Relevant and comprehensive responses
Phone
  • Hold time was relatively short
  • Phone operator was pleasant and helpful
Email
  • Hard to access (had to ask the Live Chat agent for the email address)
  • Not responsive

We missed the 24/7 availability that is provided by many other brokers.

Overall, we were able to get our questions answered, but it was less accessible than we would have liked.

Halifax review - Customer Service

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Check out our summary on Halifax’s customer service compared to similar brokers, Hargreaves Lansdown and Interactive Investor.

Halifax customer service vs. similar brokers
Halifax Hargreaves Lansdown Interactive Investor
UK-based stockbroker UK-based stockbroker UK stockbroker
How fast was customer support when we tried? OK Fast Fast
Quality of Customer service answers Good Good Good
Live chat available Yes No No
Phone available Yes Yes Yes
Email available Yes Yes Yes
24/7 availability No No No

Let us continue with a more detailed description of Halifax’s customer service features.

Halifax customer service
Available customer service channels at Halifax

One of the most essential components of a well-functioning customer service is the number of platforms on which you can reach out for help. Usually, the more communication tool, the more certainty to have somebody answer your questions in time.

You can get in touch with [Broker] in the following ways.

  • Live chat
  • Phone
  • Email
  • Pay attention to the fact that Halifax is not available 24/7, so you better think twice before reaching out for help waiting for an immediate response.

    Halifax customer service
    Halifax customer service quality

    We define quality of customer service based on their response-speed (e.g.: if they answer the phone in a few minutes, it counts as quick, but if they make you wait a lot, that’s a poor response-speed quality) and their response-relevance (e.g.: whether they provide a clear or an ambiguous answer to your questions that needs further clarification).

    Response speed at Halifax

    Live chat

    Halifax’s live chat speed varies from session to session, one day they respond in a minute, and at others, they make you wait for more than a few minutes.

    Phone

    On the phone, Halifax’s speed is somewhat mediocre. Once they are fast, then you have to wait for 3-4 minutes, which is not bad, but not good either.

    Email

    Halifax takes its time when it comes to answering your email, sometimes they need more than 2-3 days to make it work. After all, good work takes time, right?

    Response relevance at Halifax

    Live chat

    You’ll find what you need. Halifax’s live chat provides clear and detailed information about your possible questions.

    Phone

    On the phone Halifax provides all the necessary information in an easily comprehensible way, they pay attention to your concerns and they give the right answers.

    Email

    Halifax's email communication left us with a sense of lack, they didn't provide us with adequate information, hence we suggest the use of other customer service platforms.

    Halifax customer service
    Halifax customer service bottomline

    Overall, Halifax's customer service could be improved in multiple areas, check how similar brokers operate compared to Halifax, use our compare brokers function here.

    Author of this article

    Nicole Conrad

    Author of this article

    Nicole is an intern content contributor for Brokerchooser. She comes to Brokerchooser with experience and certification in Accounting, and she currently is pursuing graduate studies in Economic Policy. Nicole writes broker reviews to provide transparency for customers: highlighting brokers’ exceptional services and holding them accountable for questionable practices.

    Nicole Conrad

    Broker Analyst

    Nicole is an intern content contributor for Brokerchooser. She comes to Brokerchooser with experience and certification in Accounting, and she currently is pursuing graduate studies in Economic Policy. Nicole writes broker reviews to provide transparency for customers: highlighting brokers’ exceptional services and holding them accountable for questionable practices.

    Everything you find on BrokerChooser is based on reliable data and unbiased information. We combine our 10+ years finance experience with readers feedback. Read more about our methodology

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