GO Markets Logo

GO Markets customer service

When you contact a broker, whether you are a beginner investor or an experienced trader, you’ll be looking for customer service that is fast and truly helpful. These qualities, in turn, will depend on the range of available channels and the relevance of their responses.

To be able to tell at a glance what you should expect from GO Markets’s customer service, we collected the following must-know information.

Disclaimer: 62% of retail investor accounts lose money when trading CFDs with this provider. You should consider whether you can afford to take the high risk of losing your money.

If you want to read our full review, including fees, deposit options and other platforms (like web and desktop) then skip to the GO Markets review.

Visit broker
62% of retail CFD accounts lose money

Customer service
2.6

You can reach GO Markets through multiple channels, including live chat. However, the response time is slow and we didn't always received a reply to our questions. We missed the 24/7 availability.
Pros Cons
Phone support No 24/7 support
Live chat Slow support

You can contact GO Markets via:

  • live chat
  • phone
  • email

We received relevant answers on live chat, but the response time was slow. Also, when we tested the live chat on the CySEC-regulated entity, the chat was not really live. We were asked to give the name and e-mail address and leave a message. After, we had to wait for responses, which did not always arrive. 

We were struggling to download the Meta Trader 4 Mac version from the GO Markets website. First we asked the designated account manager, who told us in a WhatsApp message to update the operating system and clear the cache. As we still couldn't download MT4, the agent promised to speak with customer support and get back to us. We haven't received any response back. So we asked for help in the chat on the website and finally received a special link to download the platform. 

GO Markets phone support was fast and we got OK answers.

We sent four emails during our testing, but we haven't received any answers to our questions.

We missed the 24/7 availability.

GO Markets review - Customer Service

Visit broker
62% of retail CFD accounts lose money

Check out our summary on GO Markets’s customer service compared with similar brokers, Vantage and Pepperstone.

GO Markets customer service vs. similar brokers
GO Markets Vantage Pepperstone
Global forex and CFD broker Global CFD and forex broker Australian forex and CFD broker
How fast was customer support when we tried? Rather slow Fast Fast
Quality of Customer service answers OKish Good Good
Live chat available Yes Yes Yes
Phone available Yes Yes Yes
Email available Yes Yes Yes
24/7 availability No Yes Yes

Let's continue with a more detailed description of GO Markets’s customer service features.

GO Markets customer service
Available customer service channels at GO Markets

One of the most essential components of a well-functioning customer service is the number of channels through which you can reach out for help. Usually, the more communication platforms there are, the more likely it is that somebody will answer your questions in time.

You can get in touch with GO Markets in the following ways.

  • Live chat
  • Phone
  • Email
  • Please note that GO Markets is not available 24/7, so keep that in mind before reaching out for help with an issue that needs an immediate response.

    GO Markets customer service
    GO Markets customer service quality

    We define the quality of a broker's customer service based on its response speed (e.g. if they answer the phone within a few minutes, it counts as quick, but if they make you wait a lot, that’s considered a poor response speed) and their response relevance (i.e. whether they provide a clear answer to your questions or an ambiguous one that needs further clarification).

    Response speed at GO Markets

    Live chat

    GO Markets’s live chat speed could be improved. They usually take more than 5 minutes to respond, which may well be enough for you to start guessing the answer on your own!

    Phone

    On the phone, GO Markets is real quick. They’re at your disposal within a minute, so prepare your questions in advance.

    Email

    GO Markets takes its time when it comes to answering your email, sometimes taking more than 2-3 days to get back to you. After all, good work takes time, right?

    Response relevance at GO Markets

    Live chat

    GO Markets’s live chat is a bit of a hit-and-miss when it comes to clarity in answering your questions, so you'd better prepare for another round of research.

    Phone

    Although you can call GO Markets, they don’t always come up with the best explanation to your queries. They try to give you a helping hand, but often they provide only mediocre support via phone.

    Email

    GO Markets's email communication left much to be desired. They didn't really provide us with adequate information, so we suggest you check out other customer service platforms instead.

    GO Markets customer service
    GO Markets customer service bottomline

    Overall, GO Markets's customer service could be improved in multiple areas. To check out how similar brokers fare compared with GO Markets, use our broker comparison tool here.

    Author of this article

    Gergely Korpos

    Author of this article

    Gergely is the co-founder and CPO of BrokerChooser. His aim is to make personal investing crystal clear for everybody. Gergely has 10 years of experience in the financial markets. He concluded thousands of trades as a commodity trader and equity portfolio manager.

    Gergely Korpos

    Co-founder, CPO

    Gergely is the co-founder and CPO of BrokerChooser. His aim is to make personal investing crystal clear for everybody. Gergely has 10 years of experience in the financial markets. He concluded thousands of trades as a commodity trader and equity portfolio manager.

    Everything you find on BrokerChooser is based on reliable data and unbiased information. We combine our 10+ years finance experience with readers feedback. Read more about our methodology

    Visit GO Markets
    62% of retail CFD accounts lose money

    Share

    Comments

    ×