FXTRADING.com customer service

When you contact a broker, whether you are a beginner investor or an experienced trader, you’ll be looking for customer service that is fast and truly helpful. These qualities, in turn, will depend on the range of available channels and the relevance of their responses.

To be able to tell at a glance what you should expect from FXTRADING.com’s customer service, we collected the following must-know information.

Disclaimer: 74-89% of retail investor accounts lose money when trading CFDs. You should consider whether you can afford to take the high risk of losing your money.

If you want to read our full review, including fees, deposit options and other platforms (like web and desktop) then skip to the FXTRADING.com review.

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74-89% of retail CFD accounts lose money

Customer service
4.0

FXTRADING.com's customer service is great across the board, so you'll be in good hands with your broker-related questions. On the negative side, support is not available 24/7.
Pros Cons
Phone support No 24/7 support
Live chat
Fast response time

You can contact FXTRADING.com via:

  • live chat
  • phone
  • email

FXtrading.com has great live chat support. It is fast and we always received relevant responses.

Phone support was helpful and we received OK answers.

Email support is quick and helpful. We sent three emails and got useful and relevant answers for all of them within a day.

However, we missed the availability of 24/7 support. We also found that customer support is not 24/5 despite what is stated on the website. Based on information received from the support team, agents are online only during working hours, from 9 a.m. to 6 p.m. AEST. 

FXTRADING.com review - Customer Service

Visit broker
74-89% of retail CFD accounts lose money

Check out our summary on FXTRADING.com’s customer service compared with similar brokers, TMGM and Vantage.

FXTRADING.com customer service vs. similar brokers
FXTRADING.com TMGM Vantage
Global forex and CFD broker Global forex broker Global CFD and forex broker
How fast was customer support when we tried? Fast Fast Fast
Quality of Customer service answers Good Good Good
Live chat available Yes Yes Yes
Phone available Yes Yes Yes
Email available Yes Yes Yes
24/7 availability No No Yes

Let's continue with a more detailed description of FXTRADING.com’s customer service features.

FXTRADING.com customer service
Available customer service channels at FXTRADING.com

One of the most essential components of a well-functioning customer service is the number of channels through which you can reach out for help. Usually, the more communication platforms there are, the more likely it is that somebody will answer your questions in time.

You can get in touch with FXTRADING.com in the following ways.

  • Live chat
  • Phone
  • Email
  • Please note that FXTRADING.com is not available 24/7, so keep that in mind before reaching out for help with an issue that needs an immediate response.

    FXTRADING.com customer service
    FXTRADING.com customer service quality

    We define the quality of a broker's customer service based on its response speed (e.g. if they answer the phone within a few minutes, it counts as quick, but if they make you wait a lot, that’s considered a poor response speed) and their response relevance (i.e. whether they provide a clear answer to your questions or an ambiguous one that needs further clarification).

    Response speed at FXTRADING.com

    Live chat

    You’re in good hands. FXTRADING.com’s live chat responds quite fast, someone's usually there to help you within a minute.

    Phone

    On the phone, FXTRADING.com is real quick. They’re at your disposal within a minute, so prepare your questions in advance.

    Email

    No worries! FXTRADING.com will answer your email in a short amount of time, usually within a day.

    Response relevance at FXTRADING.com

    Live chat

    You’ll find what you need. FXTRADING.com’s live chat provides clear and detailed information to any questions you may have.

    Phone

    Although you can call FXTRADING.com, they don’t always come up with the best explanation to your queries. They try to give you a helping hand, but often they provide only mediocre support via phone.

    Email

    You’re in the right place for further information. Via email, FXTRADING.com provides you with all the necessary answers to your questions, getting back to you with a detailed and clear summary.

    FXTRADING.com customer service
    FXTRADING.com customer service bottomline

    FXTRADING.com's customer service has several strong features but also a few that could be improved a bit. Therefore, we can say that FXTRADING.com's performance is average when it comes to customer support. If you want to have a look at how other brokers similar to FXTRADING.com measure up, check out our broker comparison tool here.

    Author of this article

    Gergely Korpos

    Author of this article

    Gergely is the co-founder and CPO of BrokerChooser. His aim is to make personal investing crystal clear for everybody. Gergely has 10 years of experience in the financial markets. He concluded thousands of trades as a commodity trader and equity portfolio manager.

    Gergely Korpos

    Co-founder, CPO

    Gergely is the co-founder and CPO of BrokerChooser. His aim is to make personal investing crystal clear for everybody. Gergely has 10 years of experience in the financial markets. He concluded thousands of trades as a commodity trader and equity portfolio manager.

    Everything you find on BrokerChooser is based on reliable data and unbiased information. We combine our 10+ years finance experience with readers feedback. Read more about our methodology

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