FXTRADING.com customer service
When you contact a broker, whether you are a beginner investor or an experienced trader, you’ll be looking for customer service that is fast and truly helpful. These qualities, in turn, will depend on the range of available channels and the relevance of their responses.
To be able to tell at a glance what you should expect from FXTRADING.com’s customer service, we collected the following must-know information.
Disclaimer: 74-89% of retail investor accounts lose money when trading CFDs. You should consider whether you can afford to take the high risk of losing your money.
If you want to read our full review, including fees, deposit options and other platforms (like web and desktop) then skip to the FXTRADING.com review.
Customer service
FXTRADING.com's customer service is great across the board, so you'll be in good hands with your broker-related questions. On the negative side, support is not available 24/7.
| Pros | Cons |
|---|---|
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• Phone support
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• No 24/7 support
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• Live chat
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• Fast response time
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You can contact FXTRADING.com via:
- live chat
- phone
FXtrading.com has great live chat support. It is fast and we always received relevant responses.
Phone support was helpful and we received OK answers.
Email support is quick and helpful. We sent three emails and got useful and relevant answers for all of them within a day.
However, we missed the availability of 24/7 support. We also found that customer support is not 24/5 despite what is stated on the website. Based on information received from the support team, agents are online only during working hours, from 9 a.m. to 6 p.m. AEST.
Check out our summary on FXTRADING.com’s customer service compared with similar brokers, Fusion Markets and TMGM.
| FXTRADING.com | Fusion Markets | TMGM | |
|---|---|---|---|
| Global forex and CFD broker | Australian forex broker | Global forex broker | |
| How fast was customer support when we tried? | Fast | Fast | Fast |
| Quality of Customer service answers | Good | Good | Good |
| Live chat available | Yes | Yes | Yes |
| Phone available | Yes | Yes | Yes |
| Email available | Yes | Yes | Yes |
| 24/7 availability | No | Yes | Yes |
Let's continue with a more detailed description of FXTRADING.com’s customer service features.
FXTRADING.com customer service
Available customer service channels at FXTRADING.com
One of the most essential components of a well-functioning customer service is the number of channels through which you can reach out for help. Usually, the more communication platforms there are, the more likely it is that somebody will answer your questions in time.
You can get in touch with FXTRADING.com in the following ways.
Please note that FXTRADING.com is not available 24/7, so keep that in mind before reaching out for help with an issue that needs an immediate response.
FXTRADING.com customer service
FXTRADING.com customer service quality
We define the quality of a broker's customer service based on its response speed (e.g. if they answer the phone within a few minutes, it counts as quick, but if they make you wait a lot, that’s considered a poor response speed) and their response relevance (i.e. whether they provide a clear answer to your questions or an ambiguous one that needs further clarification).
Response speed at FXTRADING.com
Live chat
You’re in good hands. FXTRADING.com’s live chat responds quite fast, someone's usually there to help you within a minute.
Phone
On the phone, FXTRADING.com is real quick. They’re at your disposal within a minute, so prepare your questions in advance.
No worries! FXTRADING.com will answer your email in a short amount of time, usually within a day.
Response relevance at FXTRADING.com
Live chat
You’ll find what you need. FXTRADING.com’s live chat provides clear and detailed information to any questions you may have.
Phone
Although you can call FXTRADING.com, they don’t always come up with the best explanation to your queries. They try to give you a helping hand, but often they provide only mediocre support via phone.
You’re in the right place for further information. Via email, FXTRADING.com provides you with all the necessary answers to your questions, getting back to you with a detailed and clear summary.
FXTRADING.com customer service
FXTRADING.com customer service bottomline
FXTRADING.com's customer service is exceptionally good across multiple dimensions, therefore you'll be in good hands when it comes to any broker-related questions. If you want to have a look at how other brokers similar to FXTRADING.com compare in this regard, check out our broker comparison tool here.
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