FXTM Customer Service

When you contact a broker, whether you are a beginner investor or an experienced trader, you’ll be looking for customer service that is fast and truly helpful. These qualities, in turn, will depend on the range of available channels and the relevance of their responses.

To be able to tell at a glance what you should expect from FXTM’s customer service, we collected the following must-know information.

Disclaimer: 80% of retail investor accounts lose money when trading CFDs with this provider. You should consider whether you can afford to take the high risk of losing your money.

If you want to read our full review, including fees, deposit options and other platforms (like web and desktop) then skip to the FXTM review.

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80% of retail CFD accounts lose money

Customer service

4.5

FXTM has great customer support. You can contact them in a lot of ways and they give fast and relevant answers. However, customer service is available only on weekdays.

You can contact FXTM via:

• live chat
• phone
• email

It is great that FXTM supports multiple languages: Arabic, Czech, Chinese, English, Farsi, French, Hindi, Indonesian, Italian, Korean, Malaysian, Polish, Russian, Spanish, Urdu and Vietnamese.

FXTM has a good live chat. We got clear answers even for more difficult questions, like how financing costs are calculated. Besides live chat, you can also chat with FXTM through WhatsApp, Viber, Telegram and Facebook Messenger.

FXTM phone support works well. An agent was connected within a few seconds and we got helpful and professional answers.

Via email, we got answers within a few hours and they were also relevant.

The only thing we missed is 24/7 availability.

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80% of retail CFD accounts lose money

Check out our summary on FXTM’s customer service compared with similar brokers, FP Markets and Markets.com.

Let's continue with a more detailed description of FXTM’s customer service features.

One of the most essential components of a well-functioning customer service is the number of channels through which you can reach out for help. Usually, the more communication platforms there are, the more likely it is that somebody will answer your questions in time.

You can get in touch with FXTM in the following ways.

Please note that FXTM is not available 24/7, so keep that in mind before reaching out for help with an issue that needs an immediate response.

We define the quality of a broker's customer service based on its response speed (e.g. if they answer the phone within a few minutes, it counts as quick, but if they make you wait a lot, that’s considered a poor response speed) and their response relevance (i.e. whether they provide a clear answer to your questions or an ambiguous one that needs further clarification).

Response speed at FXTM

Live chat

You’re in good hands. FXTM’s live chat responds quite fast, someone's usually there to help you within a minute.

Phone

On the phone, FXTM is real quick. They’re at your disposal within a minute, so prepare your questions in advance.

Email

No worries! FXTM will answer your email in a short amount of time, usually within a day.

Response relevance at FXTM

Live chat

You’ll find what you need. FXTM’s live chat provides clear and detailed information to any questions you may have.

Phone

On the phone FXTM provides all the necessary information in an easily comprehensible way, paying attention to your concerns and giving the right answers.

Email

You’re in the right place for further information. Via email, FXTM provides you with all the necessary answers to your questions, getting back to you with a detailed and clear summary.

FXTM's customer service is exceptionally good across multiple dimensions, therefore you'll be in good hands when it comes to any broker-related questions. If you want to have a look at how other brokers similar to FXTM compare in this regard, check out our broker comparison tool here.