FxPro customer service

When you want to contact a broker, be a beginner investor or an experienced trader, it’s important to have their customer service fast and truly helpful. These depend on the range of their available platforms and the relevance of their responses.

To be able to tell from a glance what you should expect from FxPro’s customer service, we collected the following must-know information.

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78.90% of retail CFD accounts lose money

Customer service
4.5

FxPro's customer service is fast, multilingual, and provides relevant answers. It is not available on weekends, though, and you cannot reach phone support directly.
Pros Cons
Live chat No 24/7 support
Relevant answers
Available in local languages

You can contact FxPro via:

  • live chat
  • requesting a call back on the website
  • email

FxPro provides customer support in many languages

FxPro customer support languages
Arabic Bulgarian Chinese Croatian Czech Danish
English Estonian Finnish French German Hungarian
Indonesian Italian Japanese Korean Lithuanian Malaysian
Norwegian Polish Portuguese Romanian Russian Spanish
Swedish Taiwanese Thai Vietnamese    

FxPro has a great live chat service. We received quick and relevants answers.

We could not find a direct number to FxPro phone support, but you can request a call back on their website. This can save you phone costs, but it takes longer to reach customer support this way, at least in our experience. The answers we got were clear and detailed, however.

Email support works well too. We received answers within a few hours and they were relevant.

The only thing we missed was 24/7 availability.

FxPro review - Customer Service

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78.90% of retail CFD accounts lose money

Check out our summary on FxPro’s customer service compared to similar brokers, XM and AvaTrade.

FxPro customer service vs. similar brokers
FxPro XM AvaTrade
Global CFD and forex broker Global CFD and forex broker Global CFD and forex broker
How fast was customer support when we tried? Fast Fast Fast
Quality of Customer service answers Good Good Good
Live chat available Yes Yes Yes
Phone available Yes Yes Yes
Email available Yes Yes Yes
24/7 availability No No No

Let us continue with a more detailed description of FxPro’s customer service features.

FxPro customer service
Available customer service channels at FxPro

One of the most essential components of a well-functioning customer service is the number of platforms on which you can reach out for help. Usually, the more communication tool, the more certainty to have somebody answer your questions in time.

You can get in touch with [Broker] in the following ways.

  • Live chat
  • Phone
  • Email
  • Pay attention to the fact that FxPro is not available 24/7, so you better think twice before reaching out for help waiting for an immediate response.

    FxPro customer service
    FxPro customer service quality

    We define quality of customer service based on their response-speed (e.g.: if they answer the phone in a few minutes, it counts as quick, but if they make you wait a lot, that’s a poor response-speed quality) and their response-relevance (e.g.: whether they provide a clear or an ambiguous answer to your questions that needs further clarification).

    Response speed at FxPro

    Live chat

    You’re in good hands. FxPro’s live chat responds quite fast, they’re up to help you within a minute.

    Phone

    Ain’t nobody got time for that. On the phone, FxPro is hardly a quick one, the waiting time often exceeds 5 minutes till they answer.

    Email

    You don’t have to worry about it! FxPro answers your email in a short amount of time, usually you get support within a day.

    Response relevance at FxPro

    Live chat

    You’ll find what you need. FxPro’s live chat provides clear and detailed information about your possible questions.

    Phone

    On the phone FxPro provides all the necessary information in an easily comprehensible way, they pay attention to your concerns and they give the right answers.

    Email

    You’re in the right place for further information. Via email, FxPro provides you with all the necessary answers to your questions since they tend to write a detailed and clear summary to your questions.

    FxPro customer service
    FxPro customer service bottomline

    FxPro's customer service is exceptionally good across multiple dimensions, hence you'll be in good hands when it comes to your broker-related questions. If you want to have a look at how other brokers similar to FxPro operate, check out our compare brokers function here.

    Author of this article

    Ádám Nasli

    Author of this article

    Ádám is a motivated finance expert with over two years of experience in banking and investment, and a professional degree in this field. He's eager to help people find the best investment provider for them, and to make the investment sector as transparent as possible.

    Ádám Nasli

    Broker Expert

    Ádám is a motivated finance expert with over two years of experience in banking and investment, and a professional degree in this field. He's eager to help people find the best investment provider for them, and to make the investment sector as transparent as possible.

    Everything you find on BrokerChooser is based on reliable data and unbiased information. We combine our 10+ years finance experience with readers feedback. Read more about our methodology

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