FxPro customer service
When you contact a broker, whether you are a beginner investor or an experienced trader, you’ll be looking for customer service that is fast and truly helpful. These qualities, in turn, will depend on the range of available channels and the relevance of their responses.
To be able to tell at a glance what you should expect from FxPro’s customer service, we collected the following must-know information.
Disclaimer: 79.27% of retail investor accounts lose money when trading CFDs with this provider. You should consider whether you can afford to take the high risk of losing your money.
If you want to read our full review, including fees, deposit options and other platforms (like web and desktop) then skip to the FxPro review.
Customer service
FxPro's customer service is fast, multilingual, and provides relevant answers. It is not available on weekends, though, and you cannot reach phone support directly.
| Pros | Cons |
|---|---|
|
• Live chat
|
• No 24/7 support
|
|
• Relevant answers
|
|
|
• Available in local languages
|
|
You can contact FxPro via:
- live chat
- requesting a call back on the website
FxPro provides customer support in many languages:
| Arabic | Chinese | Czech | English | French | German |
| Hungarian | Indonesian | Italian | Japanese | Korean | Malaysian |
| Polish | Romanian | Russian | Spanish | Thai | Vietnamese |
| Greek | Turkish | Slovak |
FxPro has a great live chat service. We received quick and relevants answers.
We could not find a direct number to FxPro phone support, but you can request a call back on their website. This can save you phone costs, but it takes longer to reach customer support this way, at least in our experience. The answers we got were clear and detailed, however.
Email support works well too. We received answers within a few hours and they were relevant.
The only thing we missed was 24/7 availability.
Check out our summary on FxPro’s customer service compared with similar brokers, XM and ActivTrades.
| FxPro | XM | ActivTrades | |
|---|---|---|---|
| Global CFD and forex broker | Global CFD and forex broker | Global CFD and forex broker | |
| How fast was customer support when we tried? | Fast | Fast | Rather slow |
| Quality of Customer service answers | Good | Good | Good |
| Live chat available | Yes | Yes | Yes |
| Phone available | Yes | Yes | Yes |
| Email available | Yes | Yes | Yes |
| 24/7 availability | No | Yes | No |
Let's continue with a more detailed description of FxPro’s customer service features.
FxPro customer service
Available customer service channels at FxPro
One of the most essential components of a well-functioning customer service is the number of channels through which you can reach out for help. Usually, the more communication platforms there are, the more likely it is that somebody will answer your questions in time.
You can get in touch with FxPro in the following ways.
Please note that FxPro is not available 24/7, so keep that in mind before reaching out for help with an issue that needs an immediate response.
FxPro customer service
FxPro customer service quality
We define the quality of a broker's customer service based on its response speed (e.g. if they answer the phone within a few minutes, it counts as quick, but if they make you wait a lot, that’s considered a poor response speed) and their response relevance (i.e. whether they provide a clear answer to your questions or an ambiguous one that needs further clarification).
Response speed at FxPro
Live chat
You’re in good hands. FxPro’s live chat responds quite fast, someone's usually there to help you within a minute.
Phone
On the phone, FxPro is real quick. They’re at your disposal within a minute, so prepare your questions in advance.
No worries! FxPro will answer your email in a short amount of time, usually within a day.
Response relevance at FxPro
Live chat
You’ll find what you need. FxPro’s live chat provides clear and detailed information to any questions you may have.
Phone
On the phone FxPro provides all the necessary information in an easily comprehensible way, paying attention to your concerns and giving the right answers.
You’re in the right place for further information. Via email, FxPro provides you with all the necessary answers to your questions, getting back to you with a detailed and clear summary.
FxPro customer service
FxPro customer service bottomline
FxPro's customer service is exceptionally good across multiple dimensions, therefore you'll be in good hands when it comes to any broker-related questions. If you want to have a look at how other brokers similar to FxPro compare in this regard, check out our broker comparison tool here.
Comments