FxPro customer service

When you contact a broker, whether you are a beginner investor or an experienced trader, you’ll be looking for customer service that is fast and truly helpful. These qualities, in turn, will depend on the range of available channels and the relevance of their responses.

To be able to tell at a glance what you should expect from FxPro’s customer service, we collected the following must-know information.

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77.37% of retail CFD accounts lose money

Customer service
4.5

FxPro's customer service is fast, multilingual, and provides relevant answers. It is not available on weekends, though, and you cannot reach phone support directly.
Pros Cons
Live chat No 24/7 support
Relevant answers
Available in local languages

You can contact FxPro via:

  • live chat
  • requesting a call back on the website
  • email

FxPro provides customer support in many languages

FxPro customer support languages
Arabic Chinese Czech English French German
Hungarian Indonesian Italian Japanese Korean Malaysian
Polish Romanian Russian Spanish Thai Vietnamese

FxPro has a great live chat service. We received quick and relevants answers.

We could not find a direct number to FxPro phone support, but you can request a call back on their website. This can save you phone costs, but it takes longer to reach customer support this way, at least in our experience. The answers we got were clear and detailed, however.

Email support works well too. We received answers within a few hours and they were relevant.

The only thing we missed was 24/7 availability.

FxPro review - Customer Service

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77.37% of retail CFD accounts lose money

Check out our summary on FxPro’s customer service compared with similar brokers, Spreadex and ActivTrades.

FxPro customer service vs. similar brokers
FxPro Spreadex ActivTrades
Global CFD and forex broker Global CFD and forex broker Global CFD and forex broker
How fast was customer support when we tried? Fast Fast Fast
Quality of Customer service answers Good Good Good
Live chat available Yes Yes Yes
Phone available Yes Yes Yes
Email available Yes Yes Yes
24/7 availability No No No

Let's continue with a more detailed description of FxPro’s customer service features.

FxPro customer service
Available customer service channels at FxPro

One of the most essential components of a well-functioning customer service is the number of channels through which you can reach out for help. Usually, the more communication platforms there are, the more likely it is that somebody will answer your questions in time.

You can get in touch with FxPro in the following ways.

  • Live chat
  • Phone
  • Email
  • Please note that FxPro is not available 24/7, so keep that in mind before reaching out for help with an issue that needs an immediate response.

    FxPro customer service
    FxPro customer service quality

    We define the quality of a broker's customer service based on its response speed (e.g. if they answer the phone within a few minutes, it counts as quick, but if they make you wait a lot, that’s considered a poor response speed) and their response relevance (i.e. whether they provide a clear answer to your questions or an ambiguous one that needs further clarification).

    Response speed at FxPro

    Live chat

    You’re in good hands. FxPro’s live chat responds quite fast, someone's usually there to help you within a minute.

    Phone

    Ain’t nobody got time for that. On the phone, FxPro is a bit sluggish, as the waiting time to be connected often exceeds 5 minutes.

    Email

    No worries! FxPro will answer your email in a short amount of time, usually within a day.

    Response relevance at FxPro

    Live chat

    You’ll find what you need. FxPro’s live chat provides clear and detailed information to any questions you may have.

    Phone

    On the phone FxPro provides all the necessary information in an easily comprehensible way, paying attention to your concerns and giving the right answers.

    Email

    You’re in the right place for further information. Via email, FxPro provides you with all the necessary answers to your questions, getting back to you with a detailed and clear summary.

    FxPro customer service
    FxPro customer service bottomline

    FxPro's customer service is exceptionally good across multiple dimensions, therefore you'll be in good hands when it comes to any broker-related questions. If you want to have a look at how other brokers similar to FxPro compare in this regard, check out our broker comparison tool here.

    Author of this article

    Ádám Nasli

    Author of this article

    Ádám is a motivated finance expert with over two years of experience in banking and investment, and a professional degree in this field. He's eager to help people find the best investment provider for them, and to make the investment sector as transparent as possible.

    Ádám Nasli

    Broker Expert

    Ádám is a motivated finance expert with over two years of experience in banking and investment, and a professional degree in this field. He's eager to help people find the best investment provider for them, and to make the investment sector as transparent as possible.

    Everything you find on BrokerChooser is based on reliable data and unbiased information. We combine our 10+ years finance experience with readers feedback. Read more about our methodology

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