FXCM customer service
Forex Capital Markets Limited: FCA registration number 217689 (www.fxcm.com/uk)
Disclaimer: CFDs are complex instruments and come with a high risk of losing money rapidly due to leverage. 71% of retail investor accounts lose money when trading CFDs with this provider. You should consider whether you understand how CFDs work and whether you can afford to take the high risk of losing your money.
FXCM EU LTD: CySEC license number 392/20 (www.fxcm.com/eu)
CFDs are complex instruments and come with a high risk of losing money rapidly due to leverage. Between 74-89% of retail investor accounts lose money when trading CFDs. You should consider whether you understand how CFDs work and whether you can afford to take the high risk of losing your money.
All references on this site to "FXCM" refer to the FXCM Group.
When you contact a broker, whether you are a beginner investor or an experienced trader, you’ll be looking for customer service that is fast and truly helpful. These qualities, in turn, will depend on the range of available channels and the relevance of their responses.
To be able to tell at a glance what you should expect from FXCM’s customer service, we collected the following must-know information.
Disclaimer: 71% of retail investor accounts lose money when trading CFDs with this provider. You should consider whether you can afford to take the high risk of losing your money.
If you want to read our full review, including fees, deposit options and other platforms (like web and desktop) then skip to the FXCM review.
Customer service
FXCM's customer support is great. You can reach them in many ways and you will get fast and relevant answers.
| Pros | Cons |
|---|---|
| • Phone support | • No 24/7 support |
| • Fast response time | |
| • Live chat (depending on jurisdiction) |
You can contact FXCM via:
- live chat (depending on jurisdiction)
- phone
FXCM provides free phone support for the residents of 42 countries. Click here for the full list.
When we tested customer support, an agent was connected almost immediately both on the live chat and phone. We got relevant answers on both platforms.
We also received relevant answers to queries sent by email. The response time was around one day.
The only thing we missed is the 24/7 availability.
Check out our summary on FXCM’s customer service compared with similar brokers, Forex.com and Pepperstone.
| FXCM | Forex.com | Pepperstone | |
|---|---|---|---|
| Global forex broker | Global CFD and forex broker | Australian forex and CFD broker | |
| How fast was customer support when we tried? | Fast | Fast | Fast |
| Quality of Customer service answers | Good | Good | Good |
| Live chat available | Yes | Yes | Yes |
| Phone available | Yes | Yes | Yes |
| Email available | Yes | Yes | Yes |
| 24/7 availability | No | No | Yes |
Let's continue with a more detailed description of FXCM’s customer service features.
FXCM customer service
Available customer service channels at FXCM
One of the most essential components of a well-functioning customer service is the number of channels through which you can reach out for help. Usually, the more communication platforms there are, the more likely it is that somebody will answer your questions in time.
You can get in touch with FXCM in the following ways.
Please note that FXCM is not available 24/7, so keep that in mind before reaching out for help with an issue that needs an immediate response.
FXCM customer service
FXCM customer service quality
We define the quality of a broker's customer service based on its response speed (e.g. if they answer the phone within a few minutes, it counts as quick, but if they make you wait a lot, that’s considered a poor response speed) and their response relevance (i.e. whether they provide a clear answer to your questions or an ambiguous one that needs further clarification).
Response speed at FXCM
Live chat
You’re in good hands. FXCM’s live chat responds quite fast, someone's usually there to help you within a minute.
Phone
On the phone, FXCM is real quick. They’re at your disposal within a minute, so prepare your questions in advance.
No worries! FXCM will answer your email in a short amount of time, usually within a day.
Response relevance at FXCM
Live chat
You’ll find what you need. FXCM’s live chat provides clear and detailed information to any questions you may have.
Phone
On the phone FXCM provides all the necessary information in an easily comprehensible way, paying attention to your concerns and giving the right answers.
You’re in the right place for further information. Via email, FXCM provides you with all the necessary answers to your questions, getting back to you with a detailed and clear summary.
FXCM customer service
FXCM customer service bottomline
FXCM's customer service is exceptionally good across multiple dimensions, therefore you'll be in good hands when it comes to any broker-related questions. If you want to have a look at how other brokers similar to FXCM compare in this regard, check out our broker comparison tool here.
