FXCM customer service

When you want to contact a broker, be a beginner investor or an experienced trader, it’s important to have their customer service fast and truly helpful. These depend on the range of their available platforms and the relevance of their responses.

To be able to tell from a glance what you should expect from FXCM’s customer service, we collected the following must-know information.

Open account
74.74% of retail CFD accounts lose money

Customer service
4.5

FXCM's customer support is great. You can reach them in many ways and you will get fast and relevant answers.
Pros Cons
Phone support No 24/7 support
Live chat
Fast response time

You can contact FXCM via:

  • live chat
  • phone
  • email

FXCM provides free phone support for the residents of 42 countries. Click here for the full list.

When we tested customer support, an agent was connected almost immediately both on the live chat and phone. We got relevant answers on both platforms.

We also received relevant answers to queries sent by email. The response time was around one day.

The only thing we missed is the 24/7 availability.

FXCM review - Customer Service

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74.74% of retail CFD accounts lose money

Check out our summary on FXCM’s customer service compared to similar brokers, Pepperstone and Oanda.

FXCM customer service vs. similar brokers
FXCM Pepperstone Oanda
UK-based forex broker Australian forex broker US forex broker
How fast was customer support when we tried? Fast Fast Fast
Quality of Customer service answers Good Good Good
Live chat available Yes Yes Yes
Phone available Yes Yes Yes
Email available Yes Yes Yes
24/7 availability No No No

Let us continue with a more detailed description of FXCM’s customer service features.

FXCM customer service
Available customer service channels at FXCM

One of the most essential components of a well-functioning customer service is the number of platforms on which you can reach out for help. Usually, the more communication tool, the more certainty to have somebody answer your questions in time.

You can get in touch with [Broker] in the following ways.

  • Live chat
  • Phone
  • Email
  • Pay attention to the fact that FXCM is not available 24/7, so you better think twice before reaching out for help waiting for an immediate response.

    FXCM customer service
    FXCM customer service quality

    We define quality of customer service based on their response-speed (e.g.: if they answer the phone in a few minutes, it counts as quick, but if they make you wait a lot, that’s a poor response-speed quality) and their response-relevance (e.g.: whether they provide a clear or an ambiguous answer to your questions that needs further clarification).

    Response speed at FXCM

    Live chat

    You’re in good hands. FXCM’s live chat responds quite fast, they’re up to help you within a minute.

    Phone

    On the phone, FXCM is real quick. They’re at your disposal in a minute, so prepare your questions in advance.

    Email

    You don’t have to worry about it! FXCM answers your email in a short amount of time, usually you get support within a day.

    Response relevance at FXCM

    Live chat

    You’ll find what you need. FXCM’s live chat provides clear and detailed information about your possible questions.

    Phone

    On the phone FXCM provides all the necessary information in an easily comprehensible way, they pay attention to your concerns and they give the right answers.

    Email

    You’re in the right place for further information. Via email, FXCM provides you with all the necessary answers to your questions since they tend to write a detailed and clear summary to your questions.

    FXCM customer service
    FXCM customer service bottomline

    FXCM's customer service is exceptionally good across multiple dimensions, hence you'll be in good hands when it comes to your broker-related questions. If you want to have a look at how other brokers similar to FXCM operate, check out our compare brokers function here.

    Author of this article

    Gergely Korpos

    Author of this article

    Gergely is the co-founder and CPO of Brokerchooser. His aim is to make personal investing crystal clear for everybody. Gergely has 10 years of experience in the financial markets. He concluded thousands of trades as a commodity trader and equity portfolio manager.

    Gergely Korpos

    Co-founder, CPO

    Gergely is the co-founder and CPO of Brokerchooser. His aim is to make personal investing crystal clear for everybody. Gergely has 10 years of experience in the financial markets. He concluded thousands of trades as a commodity trader and equity portfolio manager.

    Everything you find on BrokerChooser is based on reliable data and unbiased information. We combine our 10+ years finance experience with readers feedback. Read more about our methodology

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