FXCM customer service
When you want to contact a broker, be a beginner investor or an experienced trader, it’s important to have their customer service fast and truly helpful. These depend on the range of their available platforms and the relevance of their responses.
To be able to tell from a glance what you should expect from FXCM’s customer service, we collected the following must-know information.
Customer service
FXCM's customer support is great. You can reach them in many ways and you will get fast and relevant answers.
| Pros | Cons |
|---|---|
| • Phone support | • No 24/7 support |
| • Live chat | |
| • Fast response time |
You can contact FXCM via:
- live chat
- phone
FXCM provides free phone support for the residents of 42 countries. Click here for the full list.
When we tested customer support, an agent was connected almost immediately both on the live chat and phone. We got relevant answers on both platforms.
We also received relevant answers to queries sent by email. The response time was around one day.
The only thing we missed is the 24/7 availability.
Check out our summary on FXCM’s customer service compared to similar brokers, Pepperstone and Oanda.
| FXCM | Pepperstone | Oanda | |
|---|---|---|---|
| UK-based forex broker | Australian forex broker | US forex broker | |
| How fast was customer support when we tried? | Fast | Fast | Fast |
| Quality of Customer service answers | Good | Good | Good |
| Live chat available | Yes | Yes | Yes |
| Phone available | Yes | Yes | Yes |
| Email available | Yes | Yes | Yes |
| 24/7 availability | No | No | No |
Let us continue with a more detailed description of FXCM’s customer service features.
FXCM customer service
Available customer service channels at FXCM
One of the most essential components of a well-functioning customer service is the number of platforms on which you can reach out for help. Usually, the more communication tool, the more certainty to have somebody answer your questions in time.
You can get in touch with [Broker] in the following ways.
Pay attention to the fact that FXCM is not available 24/7, so you better think twice before reaching out for help waiting for an immediate response.
FXCM customer service
FXCM customer service quality
We define quality of customer service based on their response-speed (e.g.: if they answer the phone in a few minutes, it counts as quick, but if they make you wait a lot, that’s a poor response-speed quality) and their response-relevance (e.g.: whether they provide a clear or an ambiguous answer to your questions that needs further clarification).
Response speed at FXCM
Live chat
You’re in good hands. FXCM’s live chat responds quite fast, they’re up to help you within a minute.
Phone
On the phone, FXCM is real quick. They’re at your disposal in a minute, so prepare your questions in advance.
You don’t have to worry about it! FXCM answers your email in a short amount of time, usually you get support within a day.
Response relevance at FXCM
Live chat
You’ll find what you need. FXCM’s live chat provides clear and detailed information about your possible questions.
Phone
On the phone FXCM provides all the necessary information in an easily comprehensible way, they pay attention to your concerns and they give the right answers.
You’re in the right place for further information. Via email, FXCM provides you with all the necessary answers to your questions since they tend to write a detailed and clear summary to your questions.
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FXCM customer service
FXCM customer service bottomline
FXCM's customer service is exceptionally good across multiple dimensions, hence you'll be in good hands when it comes to your broker-related questions. If you want to have a look at how other brokers similar to FXCM operate, check out our compare brokers function here.
