Fusion Markets customer service
When you want to contact a broker, be a beginner investor or an experienced trader, it’s important to have their customer service fast and truly helpful. These depend on the range of their available platforms and the relevance of their responses.
To be able to tell from a glance what you should expect from Fusion Markets’s customer service, we collected the following must-know information.
Customer service
Fusion Markets has great customer support that is available on various channels and provides quick answers. However, customer service is not available 24/7.
| Pros | Cons |
|---|---|
| • Phone support | • No 24/7 support |
| • Live chat | |
| • Fast response time |
You can contact Fusion Markets via:
- Live chat
- Telephone
Fusion Markets has a live chat that provides quick responses. We received relevant answers to our questions within seconds. The operators were also helpful and well-prepared.
Fusion Markets has great phone support. We connected with an agent within a minute and received relevant answers. All of our calls had a friendly tone and overall good quality.
We emailed Fusion Markets multiple times to re-test their service in our most recent review, and got answers to all our emails within a few hours, sometimes even minutes. The relevancy of the answers was also great.
What is missing is 24/7 service, as support is available only five days a week.
Check out our summary on Fusion Markets’s customer service compared to similar brokers, Pepperstone and IC Markets.
| Fusion Markets | Pepperstone | IC Markets | |
|---|---|---|---|
| Australian forex broker | Australian forex broker | Global forex broker | |
| How fast was customer support when we tried? | Fast | Fast | Fast |
| Quality of Customer service answers | Good | Good | OKish |
| Live chat available | Yes | Yes | Yes |
| Phone available | Yes | Yes | Yes |
| Email available | Yes | Yes | Yes |
| 24/7 availability | No | No | Yes |
Let us continue with a more detailed description of Fusion Markets’s customer service features.
Fusion Markets customer service
Available customer service channels at Fusion Markets
One of the most essential components of a well-functioning customer service is the number of platforms on which you can reach out for help. Usually, the more communication tool, the more certainty to have somebody answer your questions in time.
You can get in touch with [Broker] in the following ways.
Pay attention to the fact that Fusion Markets is not available 24/7, so you better think twice before reaching out for help waiting for an immediate response.
Fusion Markets customer service
Fusion Markets customer service quality
We define quality of customer service based on their response-speed (e.g.: if they answer the phone in a few minutes, it counts as quick, but if they make you wait a lot, that’s a poor response-speed quality) and their response-relevance (e.g.: whether they provide a clear or an ambiguous answer to your questions that needs further clarification).
Response speed at Fusion Markets
Live chat
You’re in good hands. Fusion Markets’s live chat responds quite fast, they’re up to help you within a minute.
Phone
On the phone, Fusion Markets is real quick. They’re at your disposal in a minute, so prepare your questions in advance.
You don’t have to worry about it! Fusion Markets answers your email in a short amount of time, usually you get support within a day.
Response relevance at Fusion Markets
Live chat
You’ll find what you need. Fusion Markets’s live chat provides clear and detailed information about your possible questions.
Phone
On the phone Fusion Markets provides all the necessary information in an easily comprehensible way, they pay attention to your concerns and they give the right answers.
You’re in the right place for further information. Via email, Fusion Markets provides you with all the necessary answers to your questions since they tend to write a detailed and clear summary to your questions.
Want to stay in the loop?
Sign up to get notifications about new BrokerChooser articles right into your mailbox.
Fusion Markets customer service
Fusion Markets customer service bottomline
Fusion Markets's customer service is exceptionally good across multiple dimensions, hence you'll be in good hands when it comes to your broker-related questions. If you want to have a look at how other brokers similar to Fusion Markets operate, check out our compare brokers function here.
