Fusion Markets customer service
When you contact a broker, whether you are a beginner investor or an experienced trader, you’ll be looking for customer service that is fast and truly helpful. These qualities, in turn, will depend on the range of available channels and the relevance of their responses.
To be able to tell at a glance what you should expect from Fusion Markets’s customer service, we collected the following must-know information.
Disclaimer: 74-89% of retail investor accounts lose money when trading CFDs. You should consider whether you can afford to take the high risk of losing your money.
If you want to read our full review, including fees, deposit options and other platforms (like web and desktop) then skip to the Fusion Markets review.
Customer service
Fusion Markets has great customer support that is accessible on various channels and provides quick answers. However, customer service is not available 24/7.
| Pros | Cons |
|---|---|
| • Phone support | • No 24/7 support |
| • Live chat | |
| • Fast response time |
You can contact Fusion Markets via:
- Live chat
- Telephone
Fusion Markets has a live chat service that provides quick responses. We received relevant answers to our questions within seconds. The operators were helpful and well-prepared.
Fusion Markets has great phone support. We were connected to an agent within a minute and received relevant answers.
We emailed Fusion Markets multiple times to re-test their service in our most recent review, and got answers to all our emails within a few hours, sometimes even minutes. The relevancy of the answers was also great.
What is missing is 24/7 service, as support is available only five days a week.
Check out our summary on Fusion Markets’s customer service compared with similar brokers, Axi and Eightcap.
| Fusion Markets | Axi | Eightcap | |
|---|---|---|---|
| Australian forex broker | Australian forex broker | Global forex broker | |
| How fast was customer support when we tried? | Fast | Fast | Fast |
| Quality of Customer service answers | Good | Good | Good |
| Live chat available | Yes | Yes | Yes |
| Phone available | Yes | Yes | Yes |
| Email available | Yes | Yes | Yes |
| 24/7 availability | No | No | Yes |
Let's continue with a more detailed description of Fusion Markets’s customer service features.
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Fusion Markets customer service
Available customer service channels at Fusion Markets
One of the most essential components of a well-functioning customer service is the number of channels through which you can reach out for help. Usually, the more communication platforms there are, the more likely it is that somebody will answer your questions in time.
You can get in touch with Fusion Markets in the following ways.
Please note that Fusion Markets is not available 24/7, so keep that in mind before reaching out for help with an issue that needs an immediate response.
Fusion Markets customer service
Fusion Markets customer service quality
We define the quality of a broker's customer service based on its response speed (e.g. if they answer the phone within a few minutes, it counts as quick, but if they make you wait a lot, that’s considered a poor response speed) and their response relevance (i.e. whether they provide a clear answer to your questions or an ambiguous one that needs further clarification).
Response speed at Fusion Markets
Live chat
You’re in good hands. Fusion Markets’s live chat responds quite fast, someone's usually there to help you within a minute.
Phone
On the phone, Fusion Markets is real quick. They’re at your disposal within a minute, so prepare your questions in advance.
No worries! Fusion Markets will answer your email in a short amount of time, usually within a day.
Response relevance at Fusion Markets
Live chat
You’ll find what you need. Fusion Markets’s live chat provides clear and detailed information to any questions you may have.
Phone
On the phone Fusion Markets provides all the necessary information in an easily comprehensible way, paying attention to your concerns and giving the right answers.
You’re in the right place for further information. Via email, Fusion Markets provides you with all the necessary answers to your questions, getting back to you with a detailed and clear summary.
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Fusion Markets customer service
Fusion Markets customer service bottomline
Fusion Markets's customer service is exceptionally good across multiple dimensions, therefore you'll be in good hands when it comes to any broker-related questions. If you want to have a look at how other brokers similar to Fusion Markets compare in this regard, check out our broker comparison tool here.
