Freetrade customer service

When you contact a broker, whether you are a beginner investor or an experienced trader, you’ll be looking for customer service that is fast and truly helpful. These qualities, in turn, will depend on the range of available channels and the relevance of their responses.

To be able to tell at a glance what you should expect from Freetrade’s customer service, we collected the following must-know information.

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Customer service
3.8

Freetrade has an efficient live chat in its mobile app and its website. Email support is great, but we missed phone support and 24/7 availability.
Pros Cons
Live chat No phone support
Fast response time No 24/7 support
Relevant answers

You can contact Freetrade via live chat or email.

The live chat works great, we received fast answers within minutes. They were useful and relevant but the service isn't available 24/7. You can also contact Freetrade via email, which they usually answer in a few minutes.

However, we missed the option to contact the broker via phone.

Freetrade review - Customer Service

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Check out our summary on Freetrade’s customer service compared with similar brokers, Stake and Passfolio.

Freetrade customer service vs. similar brokers
Freetrade Stake Passfolio
UK discount broker Australia-based zero-fee discount broker Global zero-commission stockbroker
How fast was customer support when we tried? Fast Fast OK
Quality of Customer service answers Good OKish Good
Live chat available Yes No Yes
Phone available No No Yes
Email available Yes Yes Yes
24/7 availability No No No

Let's continue with a more detailed description of Freetrade’s customer service features.

Freetrade customer service
Available customer service channels at Freetrade

One of the most essential components of a well-functioning customer service is the number of channels through which you can reach out for help. Usually, the more communication platforms there are, the more likely it is that somebody will answer your questions in time.

You can get in touch with Freetrade in the following ways.

  • Live chat
  • Email
  • Please note that Freetrade is not available 24/7, so keep that in mind before reaching out for help with an issue that needs an immediate response.

    Freetrade customer service
    Freetrade customer service quality

    We define the quality of a broker's customer service based on its response speed (e.g. if they answer the phone within a few minutes, it counts as quick, but if they make you wait a lot, that’s considered a poor response speed) and their response relevance (i.e. whether they provide a clear answer to your questions or an ambiguous one that needs further clarification).

    Response speed at Freetrade

    Live chat

    You’re in good hands. Freetrade’s live chat responds quite fast, someone's usually there to help you within a minute.

    Email

    No worries! Freetrade will answer your email in a short amount of time, usually within a day.

    Response relevance at Freetrade

    Live chat

    You’ll find what you need. Freetrade’s live chat provides clear and detailed information to any questions you may have.

    Email

    You’re in the right place for further information. Via email, Freetrade provides you with all the necessary answers to your questions, getting back to you with a detailed and clear summary.

    Freetrade customer service
    Freetrade customer service bottomline

    Overall, Freetrade's customer service could be improved in multiple areas. To check out how similar brokers fare compared with Freetrade, use our broker comparison tool here.

    Author of this article

    Bence András Rózsa

    Author of this article

    Bence’s purpose is to help you to understand the logic behind financial services. In his master’s studies, he specialised in business economy and finance to be able to give you a clear picture of the brokerage world. Having reviewed multiple brokers and robo-advisor services, his goal will always be to guide you in the world of investing as it is.

    Bence András Rózsa

    Broker Analyst

    Bence’s purpose is to help you to understand the logic behind financial services. In his master’s studies, he specialised in business economy and finance to be able to give you a clear picture of the brokerage world. Having reviewed multiple brokers and robo-advisor services, his goal will always be to guide you in the world of investing as it is.

    Everything you find on BrokerChooser is based on reliable data and unbiased information. We combine our 10+ years finance experience with readers feedback. Read more about our methodology

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