Freetrade customer service
When you want to contact a broker, be a beginner investor or an experienced trader, it’s important to have their customer service fast and truly helpful. These depend on the range of their available platforms and the relevance of their responses.
To be able to tell from a glance what you should expect from Freetrade’s customer service, we collected the following must-know information.
Customer service
Freetrade has an efficient live chat in its mobile app and its website. Email support is great, but we missed phone support and 24/7 availability.
| Pros | Cons |
|---|---|
| • Live chat | • No phone support |
| • Fast response time | • No 24/7 support |
| • Relevant answers |
You can contact Freetrade via live chat or email.
The live chat works great, we received fast answers within minutes. They were useful and relevant but the service isn't available 24/7. You can also contact Freetrade via email, which they usually answer in a few minutes.
However, we missed the option to contact the broker via phone.
Check out our summary on Freetrade’s customer service compared to similar brokers, DEGIRO and Revolut.
| Freetrade | DEGIRO | Revolut | |
|---|---|---|---|
| UK discount broker | Dutch discount broker | UK discount broker | |
| How fast was customer support when we tried? | Fast | OK | OK |
| Quality of Customer service answers | Good | Good | Too vague or didn't answer |
| Live chat available | Yes | No | Yes |
| Phone available | No | Yes | Yes |
| Email available | Yes | Yes | No |
| 24/7 availability | No | No | No |
Let us continue with a more detailed description of Freetrade’s customer service features.
Freetrade customer service
Available customer service channels at Freetrade
One of the most essential components of a well-functioning customer service is the number of platforms on which you can reach out for help. Usually, the more communication tool, the more certainty to have somebody answer your questions in time.
You can get in touch with [Broker] in the following ways.
Pay attention to the fact that Freetrade is not available 24/7, so you better think twice before reaching out for help waiting for an immediate response.
Freetrade customer service
Freetrade customer service quality
We define quality of customer service based on their response-speed (e.g.: if they answer the phone in a few minutes, it counts as quick, but if they make you wait a lot, that’s a poor response-speed quality) and their response-relevance (e.g.: whether they provide a clear or an ambiguous answer to your questions that needs further clarification).
Response speed at Freetrade
Live chat
You’re in good hands. Freetrade’s live chat responds quite fast, they’re up to help you within a minute.
You don’t have to worry about it! Freetrade answers your email in a short amount of time, usually you get support within a day.
Response relevance at Freetrade
Live chat
You’ll find what you need. Freetrade’s live chat provides clear and detailed information about your possible questions.
You’re in the right place for further information. Via email, Freetrade provides you with all the necessary answers to your questions since they tend to write a detailed and clear summary to your questions.
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Freetrade customer service
Freetrade customer service bottomline
Overall, Freetrade's customer service could be improved in multiple areas, check how similar brokers operate compared to Freetrade, use our compare brokers function here.
