Freetrade customer service

When you want to contact a broker, be a beginner investor or an experienced trader, it’s important to have their customer service fast and truly helpful. These depend on the range of their available platforms and the relevance of their responses.

To be able to tell from a glance what you should expect from Freetrade’s customer service, we collected the following must-know information.

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Customer service
3.8

Freetrade has an efficient live chat in its mobile app and its website. Email support is great, but we missed phone support and 24/7 availability.
Pros Cons
Live chat No phone support
Fast response time No 24/7 support
Relevant answers

You can contact Freetrade via live chat or email.

The live chat works great, we received fast answers within minutes. They were useful and relevant but the service isn't available 24/7. You can also contact Freetrade via email, which they usually answer in a few minutes.

However, we missed the option to contact the broker via phone.

Freetrade review - Customer Service

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Check out our summary on Freetrade’s customer service compared to similar brokers, DEGIRO and Revolut.

Freetrade customer service vs. similar brokers
Freetrade DEGIRO Revolut
UK discount broker Dutch discount broker UK discount broker
How fast was customer support when we tried? Fast OK OK
Quality of Customer service answers Good Good Too vague or didn't answer
Live chat available Yes No Yes
Phone available No Yes Yes
Email available Yes Yes No
24/7 availability No No No

Let us continue with a more detailed description of Freetrade’s customer service features.

Freetrade customer service
Available customer service channels at Freetrade

One of the most essential components of a well-functioning customer service is the number of platforms on which you can reach out for help. Usually, the more communication tool, the more certainty to have somebody answer your questions in time.

You can get in touch with [Broker] in the following ways.

  • Live chat
  • Email
  • Pay attention to the fact that Freetrade is not available 24/7, so you better think twice before reaching out for help waiting for an immediate response.

    Freetrade customer service
    Freetrade customer service quality

    We define quality of customer service based on their response-speed (e.g.: if they answer the phone in a few minutes, it counts as quick, but if they make you wait a lot, that’s a poor response-speed quality) and their response-relevance (e.g.: whether they provide a clear or an ambiguous answer to your questions that needs further clarification).

    Response speed at Freetrade

    Live chat

    You’re in good hands. Freetrade’s live chat responds quite fast, they’re up to help you within a minute.

    Email

    You don’t have to worry about it! Freetrade answers your email in a short amount of time, usually you get support within a day.

    Response relevance at Freetrade

    Live chat

    You’ll find what you need. Freetrade’s live chat provides clear and detailed information about your possible questions.

    Email

    You’re in the right place for further information. Via email, Freetrade provides you with all the necessary answers to your questions since they tend to write a detailed and clear summary to your questions.

    Freetrade customer service
    Freetrade customer service bottomline

    Overall, Freetrade's customer service could be improved in multiple areas, check how similar brokers operate compared to Freetrade, use our compare brokers function here.

    Author of this article

    Bence András Rózsa

    Author of this article

    Bence’s purpose is to help you to understand the logic behind financial services. In his master’s studies, he specialised in business economy and finance to be able to give you a clear picture of the brokerage world. Having reviewed multiple brokers and robo-advisor services, his goal will always be to guide you in the world of investing as it is.

    Bence András Rózsa

    Broker Analyst

    Bence’s purpose is to help you to understand the logic behind financial services. In his master’s studies, he specialised in business economy and finance to be able to give you a clear picture of the brokerage world. Having reviewed multiple brokers and robo-advisor services, his goal will always be to guide you in the world of investing as it is.

    Everything you find on BrokerChooser is based on reliable data and unbiased information. We combine our 10+ years finance experience with readers feedback. Read more about our methodology

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