Freetrade customer service
When you contact a broker, whether you are a beginner investor or an experienced trader, you’ll be looking for customer service that is fast and truly helpful. These qualities, in turn, will depend on the range of available channels and the relevance of their responses.
To be able to tell at a glance what you should expect from Freetrade’s customer service, we collected the following must-know information.
If you want to read our full review, including fees, deposit options and other platforms (like web and desktop) then skip to the Freetrade review.
Customer service
Freetrade has an efficient live chat in its mobile app and its website. Email support is great, but we missed phone support and 24/7 availability.
| Pros | Cons |
|---|---|
| • Live chat | • No phone support |
| • Fast response time | • No 24/7 support |
| • Relevant answers |
You can contact Freetrade via live chat or email.
The live chat works great, we received fast answers within minutes. They were useful and relevant but the service isn't available 24/7. You can also contact Freetrade via email, which they usually answer in a few minutes.
However, we missed the option to contact the broker via phone.
Check out our summary on Freetrade’s customer service compared with similar brokers, Stake and Passfolio.
| Freetrade | Stake | Passfolio | |
|---|---|---|---|
| UK discount broker | Australia-based zero-fee discount broker | Global zero-commission stockbroker | |
| How fast was customer support when we tried? | Fast | Fast | OK |
| Quality of Customer service answers | Good | OKish | Good |
| Live chat available | Yes | No | Yes |
| Phone available | No | No | Yes |
| Email available | Yes | Yes | Yes |
| 24/7 availability | No | No | No |
Let's continue with a more detailed description of Freetrade’s customer service features.
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Freetrade customer service
Available customer service channels at Freetrade
One of the most essential components of a well-functioning customer service is the number of channels through which you can reach out for help. Usually, the more communication platforms there are, the more likely it is that somebody will answer your questions in time.
You can get in touch with Freetrade in the following ways.
Please note that Freetrade is not available 24/7, so keep that in mind before reaching out for help with an issue that needs an immediate response.
Freetrade customer service
Freetrade customer service quality
We define the quality of a broker's customer service based on its response speed (e.g. if they answer the phone within a few minutes, it counts as quick, but if they make you wait a lot, that’s considered a poor response speed) and their response relevance (i.e. whether they provide a clear answer to your questions or an ambiguous one that needs further clarification).
Response speed at Freetrade
Live chat
You’re in good hands. Freetrade’s live chat responds quite fast, someone's usually there to help you within a minute.
No worries! Freetrade will answer your email in a short amount of time, usually within a day.
Response relevance at Freetrade
Live chat
You’ll find what you need. Freetrade’s live chat provides clear and detailed information to any questions you may have.
You’re in the right place for further information. Via email, Freetrade provides you with all the necessary answers to your questions, getting back to you with a detailed and clear summary.
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Freetrade customer service
Freetrade customer service bottomline
Overall, Freetrade's customer service could be improved in multiple areas. To check out how similar brokers fare compared with Freetrade, use our broker comparison tool here.
