FP Markets customer service
When you contact a broker, whether you are a beginner investor or an experienced trader, you’ll be looking for customer service that is fast and truly helpful. These qualities, in turn, will depend on the range of available channels and the relevance of their responses.
To be able to tell at a glance what you should expect from FP Markets’s customer service, we collected the following must-know information.
Disclaimer: 75.31% of retail investor accounts lose money when trading CFDs with this provider. You should consider whether you can afford to take the high risk of losing your money.
If you want to read our full review, including fees, deposit options and other platforms (like web and desktop) then skip to the FP Markets review.
Customer service
You can contact FP markets via live chat, phone and email in several languages. Response times are fast, and we received helpful replies on all but a few occasions.
| Pros | Cons |
|---|---|
| • Live chat | None |
| • Fast response time | |
| • Great email support |
You can contact FP Markets via:
- live chat
- phone
One of the greatest features of customer support at FP Markets is the impressive number of languages you can choose from: Arabic, Chinese, English, French, German, Greek, Indonesian, Italian, Malaysian, Portuguese, Russian, Spanish, Thai and Vietnamese.
FP Markets's phone support is fast. We called them twice, and each time it took about half a minute to connect. We had mixed experience regarding the helpfulness of phone support, though. During our second call, the agent pointed us to the webpage instead of answering our questions directly.
FP Markets offers great email support, providing quick and relevant answers. We contacted them several times and got answers to all our emails within a few hours.
Live chat was fast and we got relevant answers.
Customer support is now available 24/7 at FP Markets.
Check out our summary on FP Markets’s customer service compared with similar brokers, IC Markets and Pepperstone.
| FP Markets | IC Markets | Pepperstone | |
|---|---|---|---|
| Australian CFD and forex broker | Global forex broker | Australian forex and CFD broker | |
| How fast was customer support when we tried? | Fast | Fast | Fast |
| Quality of Customer service answers | OKish | OKish | Good |
| Live chat available | Yes | Yes | Yes |
| Phone available | Yes | Yes | Yes |
| Email available | Yes | Yes | Yes |
| 24/7 availability | Yes | Yes | Yes |
Let's continue with a more detailed description of FP Markets’s customer service features.
FP Markets customer service
Available customer service channels at FP Markets
One of the most essential components of a well-functioning customer service is the number of channels through which you can reach out for help. Usually, the more communication platforms there are, the more likely it is that somebody will answer your questions in time.
You can get in touch with FP Markets in the following ways.
The good news is that FP Markets’s customer service is available 24/7, therefore you’ll be able to get answers to your questions on short notice.
FP Markets customer service
FP Markets customer service quality
We define the quality of a broker's customer service based on its response speed (e.g. if they answer the phone within a few minutes, it counts as quick, but if they make you wait a lot, that’s considered a poor response speed) and their response relevance (i.e. whether they provide a clear answer to your questions or an ambiguous one that needs further clarification).
Response speed at FP Markets
Live chat
You’re in good hands. FP Markets’s live chat responds quite fast, someone's usually there to help you within a minute.
Phone
On the phone, FP Markets is real quick. They’re at your disposal within a minute, so prepare your questions in advance.
No worries! FP Markets will answer your email in a short amount of time, usually within a day.
Response relevance at FP Markets
Live chat
You’ll find what you need. FP Markets’s live chat provides clear and detailed information to any questions you may have.
Phone
Although you can call FP Markets, they don’t always come up with the best explanation to your queries. They try to give you a helping hand, but often they provide only mediocre support via phone.
You’re in the right place for further information. Via email, FP Markets provides you with all the necessary answers to your questions, getting back to you with a detailed and clear summary.
FP Markets customer service
FP Markets customer service bottomline
FP Markets's customer service is exceptionally good across multiple dimensions, therefore you'll be in good hands when it comes to any broker-related questions. If you want to have a look at how other brokers similar to FP Markets compare in this regard, check out our broker comparison tool here.
