Forex.com customer service
When you contact a broker, whether you are a beginner investor or an experienced trader, you’ll be looking for customer service that is fast and truly helpful. These qualities, in turn, will depend on the range of available channels and the relevance of their responses.
To be able to tell at a glance what you should expect from Forex.com’s customer service, we collected the following must-know information.
Disclaimer: 72% of retail investor accounts lose money when trading CFDs with this provider. You should consider whether you can afford to take the high risk of losing your money.
If you want to read our full review, including fees, deposit options and other platforms (like web and desktop) then skip to the Forex.com review.
Customer service
Forex.com has great customer service on the phone. Finding live chat is a bit tricky, but responses are relevant and fast. On the negative side, email support is slow and answers aren't always satisfactory.
| Pros | Cons |
|---|---|
|
• Live chat
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• No 24/7 support
|
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• Great telephone support
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• Slow email support
|
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• 24-hour support Sunday to Friday
|
|
You can contact Forex.com via:
- phone
- live chat
We were really satisfied with Forex.com's phone support. They answered the phone instantly, and we got relevant answers.
If you prefer using live chat, click 'Chat'. It opens a chatbot, which can answer only some basic questions, like "How can I deposit?". It's a bit more tricky if you want to talk to a real person. You have to type 'agent', after which the chatbot offers to connect you with a sales or support agent.
When contacting Forex.com via email, we received an automatic reply that answering may take up to 4 days, but eventually we got relevant answers within a day.
Forex.com's customer service is not fully 24/7, though it is available 24 hours a day from Sunday to Friday.
Check out our summary on Forex.com’s customer service compared with similar brokers, FXCM and Oanda.
| Forex.com | FXCM | Oanda | |
|---|---|---|---|
| Global CFD and forex broker | Global forex broker | US forex broker | |
| How fast was customer support when we tried? | Fast | Fast | Fast |
| Quality of Customer service answers | Good | Good | Good |
| Live chat available | Yes | Yes | Yes |
| Phone available | Yes | Yes | Yes |
| Email available | Yes | Yes | Yes |
| 24/7 availability | No | No | No |
Let's continue with a more detailed description of Forex.com’s customer service features.
Forex.com customer service
Available customer service channels at Forex.com
One of the most essential components of a well-functioning customer service is the number of channels through which you can reach out for help. Usually, the more communication platforms there are, the more likely it is that somebody will answer your questions in time.
You can get in touch with Forex.com in the following ways.
Please note that Forex.com is not available 24/7, so keep that in mind before reaching out for help with an issue that needs an immediate response.
Forex.com customer service
Forex.com customer service quality
We define the quality of a broker's customer service based on its response speed (e.g. if they answer the phone within a few minutes, it counts as quick, but if they make you wait a lot, that’s considered a poor response speed) and their response relevance (i.e. whether they provide a clear answer to your questions or an ambiguous one that needs further clarification).
Response speed at Forex.com
Live chat
You’re in good hands. Forex.com’s live chat responds quite fast, someone's usually there to help you within a minute.
Phone
On the phone, Forex.com is real quick. They’re at your disposal within a minute, so prepare your questions in advance.
Forex.com takes its time when it comes to answering your email, sometimes taking more than 2-3 days to get back to you. After all, good work takes time, right?
Response relevance at Forex.com
Live chat
You’ll find what you need. Forex.com’s live chat provides clear and detailed information to any questions you may have.
Phone
On the phone Forex.com provides all the necessary information in an easily comprehensible way, paying attention to your concerns and giving the right answers.
Not bad, but could be better. Via email, Forex.com gives largely relevant information, but often you wish it was a bit more detailed or more comprehensible.
Forex.com customer service
Forex.com customer service bottomline
Forex.com's customer service has several strong features but also a few that could be improved a bit. Therefore, we can say that Forex.com's performance is average when it comes to customer support. If you want to have a look at how other brokers similar to Forex.com measure up, check out our broker comparison tool here.
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