Forex.com customer service

When you contact a broker, whether you are a beginner investor or an experienced trader, you’ll be looking for customer service that is fast and truly helpful. These qualities, in turn, will depend on the range of available channels and the relevance of their responses.

To be able to tell at a glance what you should expect from Forex.com’s customer service, we collected the following must-know information.

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79% of retail CFD accounts lose money

Customer service
3.9

Forex.com has great customer service on the phone. Finding live chat is a bit tricky, but responses are relevant and fast. On the negative side, email support is slow and answers aren't always satisfactory.
Pros Cons
Live chat No 24/7 support
Great telephone support Slow email support
24-hour support Sunday to Friday

You can contact Forex.com via:

  • phone
  • live chat
  • email

We were really satisfied with Forex.com's phone support. They answered the phone instantly, and we got relevant answers.

If you prefer using live chat, click 'Chat'. It opens a chatbot, which can answer only some basic questions, like "How can I deposit?". It's a bit more tricky if you want to talk to a real person. You have to type 'agent', after which the chatbot offers to connect you with a sales or support agent.

When contacting Forex.com via email, we received an automatic reply that answering may take up to 4 days, but eventually we got relevant answers within a day. 

Forex.com's customer service is not fully 24/7, though it is available 24 hours a day from Sunday to Friday.

Forex.com review - Customer Service

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79% of retail CFD accounts lose money

Check out our summary on Forex.com’s customer service compared with similar brokers, FXCM and Pepperstone.

Forex.com customer service vs. similar brokers
Forex.com FXCM Pepperstone
Global CFD and forex broker UK-based forex broker Australian forex broker
How fast was customer support when we tried? Fast Fast Fast
Quality of Customer service answers Good Good Good
Live chat available Yes Yes Yes
Phone available Yes Yes Yes
Email available Yes Yes Yes
24/7 availability No No No

Let's continue with a more detailed description of Forex.com’s customer service features.

Forex.com customer service
Available customer service channels at Forex.com

One of the most essential components of a well-functioning customer service is the number of channels through which you can reach out for help. Usually, the more communication platforms there are, the more likely it is that somebody will answer your questions in time.

You can get in touch with Forex.com in the following ways.

  • Live chat
  • Phone
  • Email
  • Please note that Forex.com is not available 24/7, so keep that in mind before reaching out for help with an issue that needs an immediate response.

    Forex.com customer service
    Forex.com customer service quality

    We define the quality of a broker's customer service based on its response speed (e.g. if they answer the phone within a few minutes, it counts as quick, but if they make you wait a lot, that’s considered a poor response speed) and their response relevance (i.e. whether they provide a clear answer to your questions or an ambiguous one that needs further clarification).

    Response speed at Forex.com

    Live chat

    You’re in good hands. Forex.com’s live chat responds quite fast, someone's usually there to help you within a minute.

    Phone

    On the phone, Forex.com is real quick. They’re at your disposal within a minute, so prepare your questions in advance.

    Email

    Forex.com takes its time when it comes to answering your email, sometimes taking more than 2-3 days to get back to you. After all, good work takes time, right?

    Response relevance at Forex.com

    Live chat

    You’ll find what you need. Forex.com’s live chat provides clear and detailed information to any questions you may have.

    Phone

    On the phone Forex.com provides all the necessary information in an easily comprehensible way, paying attention to your concerns and giving the right answers.

    Email

    Not bad, but could be better. Via email, Forex.com gives largely relevant information, but often you wish it was a bit more detailed or more comprehensible.

    Forex.com customer service
    Forex.com customer service bottomline

    Overall, Forex.com's customer service could be improved in multiple areas. To check out how similar brokers fare compared with Forex.com, use our broker comparison tool here.

    Author of this article

    Ádám Nasli

    Author of this article

    Ádám is a motivated finance expert with over two years of experience in banking and investment, and a professional degree in this field. He's eager to help people find the best investment provider for them, and to make the investment sector as transparent as possible.

    Ádám Nasli

    Broker Expert

    Ádám is a motivated finance expert with over two years of experience in banking and investment, and a professional degree in this field. He's eager to help people find the best investment provider for them, and to make the investment sector as transparent as possible.

    Everything you find on BrokerChooser is based on reliable data and unbiased information. We combine our 10+ years finance experience with readers feedback. Read more about our methodology

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