Flatex customer service

When you want to contact a broker, be a beginner investor or an experienced trader, it’s important to have their customer service fast and truly helpful. These depend on the range of their available platforms and the relevance of their responses.

To be able to tell from a glance what you should expect from Flatex’s customer service, we collected the following must-know information.

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Customer service
4.0

Flatex's customer support gives relevant answers, but there is no live chat option available and support is mainly in German.
Pros Cons
Phone support No live chat
Fast response time No 24/7 support
Relevant answers

You can contact Flatex via:

  • phone
  • email

Flatex has great phone support, but German language is the standard. It is hit-or-miss whether the operator speaks English as well; we nevertheless had good experiences on this front. We connected to support within a minute and received helpful answers.

Email support also provided relevant answers. The response time was also great as we got answers within 1 day.

Customer service is available from Monday to Friday, 8 a.m. to 10 p.m. in the GMT+1 time zone if you are already a Flatex customer, but only until 8 p.m. if you are not yet a client. We missed 24/7 availability, and a live chat service would also be helpful.

flatex review - Customer Service

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Check out our summary on Flatex’s customer service compared to similar brokers, Comdirect and DEGIRO.

Flatex customer service vs. similar brokers
Flatex Comdirect DEGIRO
Germany-based stockbroker German investment bank Dutch discount broker
How fast was customer support when we tried? Fast OK OK
Quality of Customer service answers Good Good Good
Live chat available No No No
Phone available Yes Yes Yes
Email available Yes Yes Yes
24/7 availability No Yes No

Let us continue with a more detailed description of Flatex’s customer service features.

Flatex customer service
Available customer service channels at Flatex

One of the most essential components of a well-functioning customer service is the number of platforms on which you can reach out for help. Usually, the more communication tool, the more certainty to have somebody answer your questions in time.

You can get in touch with [Broker] in the following ways.

  • Phone
  • Email
  • Pay attention to the fact that Flatex is not available 24/7, so you better think twice before reaching out for help waiting for an immediate response.

    Flatex customer service
    Flatex customer service quality

    We define quality of customer service based on their response-speed (e.g.: if they answer the phone in a few minutes, it counts as quick, but if they make you wait a lot, that’s a poor response-speed quality) and their response-relevance (e.g.: whether they provide a clear or an ambiguous answer to your questions that needs further clarification).

    Response speed at Flatex

    Phone

    On the phone, Flatex is real quick. They’re at your disposal in a minute, so prepare your questions in advance.

    Email

    You don’t have to worry about it! Flatex answers your email in a short amount of time, usually you get support within a day.

    Response relevance at Flatex

    Phone

    On the phone Flatex provides all the necessary information in an easily comprehensible way, they pay attention to your concerns and they give the right answers.

    Email

    You’re in the right place for further information. Via email, Flatex provides you with all the necessary answers to your questions since they tend to write a detailed and clear summary to your questions.

    Flatex customer service
    Flatex customer service bottomline

    Flatex's customer service has several good features and a few that could be improved a bit. Therefore, we can say that Flatex's performance of customer support is average. If you want to have a look at how other brokers similar to Flatex operate, check out our compare brokers function here.

    Author of this article

    Bence András Rózsa

    Author of this article

    Bence’s purpose is to help you to understand the logic behind financial services. In his master’s studies, he specialised in business economy and finance to be able to give you a clear picture of the brokerage world. Having reviewed multiple brokers and robo-advisor services, his goal will always be to guide you in the world of investing as it is.

    Bence András Rózsa

    Broker Analyst

    Bence’s purpose is to help you to understand the logic behind financial services. In his master’s studies, he specialised in business economy and finance to be able to give you a clear picture of the brokerage world. Having reviewed multiple brokers and robo-advisor services, his goal will always be to guide you in the world of investing as it is.

    Everything you find on BrokerChooser is based on reliable data and unbiased information. We combine our 10+ years finance experience with readers feedback. Read more about our methodology

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