flatex customer service

When you contact a broker, whether you are a beginner investor or an experienced trader, you’ll be looking for customer service that is fast and truly helpful. These qualities, in turn, will depend on the range of available channels and the relevance of their responses.

To be able to tell at a glance what you should expect from flatex’s customer service, we collected the following must-know information.

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Customer service
4.0

flatex's customer support gives relevant answers, but there is no live chat option available and support is mainly in German.
Pros Cons
Phone support No live chat
Fast response time No 24/7 support
Relevant answers

You can contact flatex via:

  • phone
  • email

flatex has great phone support, but German language is the standard. It is hit-or-miss whether the operator speaks English as well; we nevertheless had good experiences on this front. We connected to support within a minute and received helpful answers.

Email support also provided relevant answers. The response time was also great as we got answers within 1 day.

Customer service is available from Monday to Friday, 8 a.m. to 10 p.m. in the GMT+1 time zone if you are already a flatex customer, but only until 8 p.m. if you are not yet a client. We missed 24/7 availability, and a live chat service would also be helpful.

flatex review - Customer Service

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Check out our summary on flatex’s customer service compared with similar brokers, Comdirect and DEGIRO.

flatex customer service vs. similar brokers
flatex Comdirect DEGIRO
Germany-based stockbroker German investment bank Dutch discount broker
How fast was customer support when we tried? Fast OK OK
Quality of Customer service answers Good Good Good
Live chat available No No No
Phone available Yes Yes Yes
Email available Yes Yes Yes
24/7 availability No Yes No

Let's continue with a more detailed description of flatex’s customer service features.

Flatex customer service
Available customer service channels at flatex

One of the most essential components of a well-functioning customer service is the number of channels through which you can reach out for help. Usually, the more communication platforms there are, the more likely it is that somebody will answer your questions in time.

You can get in touch with flatex in the following ways.

  • Phone
  • Email
  • Please note that flatex is not available 24/7, so keep that in mind before reaching out for help with an issue that needs an immediate response.

    Flatex customer service
    flatex customer service quality

    We define the quality of a broker's customer service based on its response speed (e.g. if they answer the phone within a few minutes, it counts as quick, but if they make you wait a lot, that’s considered a poor response speed) and their response relevance (i.e. whether they provide a clear answer to your questions or an ambiguous one that needs further clarification).

    Response speed at flatex

    Phone

    On the phone, flatex is real quick. They’re at your disposal within a minute, so prepare your questions in advance.

    Email

    No worries! flatex will answer your email in a short amount of time, usually within a day.

    Response relevance at flatex

    Phone

    On the phone flatex provides all the necessary information in an easily comprehensible way, paying attention to your concerns and giving the right answers.

    Email

    You’re in the right place for further information. Via email, flatex provides you with all the necessary answers to your questions, getting back to you with a detailed and clear summary.

    Flatex customer service
    flatex customer service bottomline

    flatex's customer service has several strong features but also a few that could be improved a bit. Therefore, we can say that flatex's performance is average when it comes to customer support. If you want to have a look at how other brokers similar to flatex measure up, check out our broker comparison tool here.

    Author of this article

    Bence András Rózsa

    Author of this article

    Bence’s purpose is to help you to understand the logic behind financial services. In his master’s studies, he specialised in business economy and finance to be able to give you a clear picture of the brokerage world. Having reviewed multiple brokers and robo-advisor services, his goal will always be to guide you in the world of investing as it is.

    Bence András Rózsa

    Broker Analyst

    Bence’s purpose is to help you to understand the logic behind financial services. In his master’s studies, he specialised in business economy and finance to be able to give you a clear picture of the brokerage world. Having reviewed multiple brokers and robo-advisor services, his goal will always be to guide you in the world of investing as it is.

    Everything you find on BrokerChooser is based on reliable data and unbiased information. We combine our 10+ years finance experience with readers feedback. Read more about our methodology

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