flatex customer service
When you contact a broker, whether you are a beginner investor or an experienced trader, you’ll be looking for customer service that is fast and truly helpful. These qualities, in turn, will depend on the range of available channels and the relevance of their responses.
To be able to tell at a glance what you should expect from flatex’s customer service, we collected the following must-know information.
If you want to read our full review, including fees, deposit options and other platforms (like web and desktop) then skip to the flatex review.
Customer service
flatex's customer support gives relevant answers, but there is no live chat option available and support is mainly in German.
| Pros | Cons |
|---|---|
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• Phone support
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• No live chat
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• Fast response time
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• No 24/7 support
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• Relevant answers
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You can contact flatex via:
- phone
flatex has great phone support, but German language is the standard. It is hit-or-miss whether the operator speaks English as well; we nevertheless had good experiences on this front. We connected to support within a minute and received helpful answers.
Email support also provided relevant answers. The response time was also great as we got answers within 1 day.
Customer service is available from Monday to Friday, 8 a.m. to 10 p.m. in the GMT+1 time zone if you are already a flatex customer, but only until 8 p.m. if you are not yet a client. We missed 24/7 availability, and a live chat service would also be helpful.
Check out our summary on flatex’s customer service compared with similar brokers, Comdirect and DEGIRO.
| flatex | Comdirect | DEGIRO | |
|---|---|---|---|
| Germany-based stockbroker | German investment bank | German-Dutch discount broker | |
| How fast was customer support when we tried? | Fast | OK | OK |
| Quality of Customer service answers | Good | Good | Good |
| Live chat available | No | No | No |
| Phone available | Yes | Yes | Yes |
| Email available | Yes | Yes | Yes |
| 24/7 availability | No | Yes | Yes |
Let's continue with a more detailed description of flatex’s customer service features.
flatex customer service
Available customer service channels at flatex
One of the most essential components of a well-functioning customer service is the number of channels through which you can reach out for help. Usually, the more communication platforms there are, the more likely it is that somebody will answer your questions in time.
You can get in touch with flatex in the following ways.
Please note that flatex is not available 24/7, so keep that in mind before reaching out for help with an issue that needs an immediate response.
flatex customer service
flatex customer service quality
We define the quality of a broker's customer service based on its response speed (e.g. if they answer the phone within a few minutes, it counts as quick, but if they make you wait a lot, that’s considered a poor response speed) and their response relevance (i.e. whether they provide a clear answer to your questions or an ambiguous one that needs further clarification).
Response speed at flatex
Phone
On the phone, flatex is real quick. They’re at your disposal within a minute, so prepare your questions in advance.
No worries! flatex will answer your email in a short amount of time, usually within a day.
Response relevance at flatex
Phone
On the phone flatex provides all the necessary information in an easily comprehensible way, paying attention to your concerns and giving the right answers.
You’re in the right place for further information. Via email, flatex provides you with all the necessary answers to your questions, getting back to you with a detailed and clear summary.
flatex customer service
flatex customer service bottomline
flatex's customer service is exceptionally good across multiple dimensions, therefore you'll be in good hands when it comes to any broker-related questions. If you want to have a look at how other brokers similar to flatex compare in this regard, check out our broker comparison tool here.
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