Firstrade customer service

When you want to contact a broker, be a beginner investor or an experienced trader, it’s important to have their customer service fast and truly helpful. These depend on the range of their available platforms and the relevance of their responses.

To be able to tell from a glance what you should expect from Firstrade’s customer service, we collected the following must-know information.

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Customer service
0.3

Firstrade's phone and chat support are slow and do not provide relevant information most of the time. On the other hand, we received mostly relevant answers in email.
Pros Cons
Email support No live chat
No 24/7 support
Slow support
Irrelevant answers
Phone support didn't connect anyone

You can contact Firstrade via:

  • email
  • chatbot (intelligent FAQ)
  • phone

Firstrade's mail support is average. We got relevant answers via email, but it took them a couple of days to reply.

Firstrade has a chatbot (or an intelligent FAQ), but it can answer only basic questions, like what kind of fees Firstrade has.

The phone support was very slow and they did not connect anybody, who could answer our questions.

We missed 24/7 support availability. You can contact customer support from 8:30 am to 5:30 pm EST, between Monday and Friday.

Firstrade review - Customer Service

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Check out our summary on Firstrade’s customer service compared to similar brokers, Fidelity and E*TRADE.

Firstrade customer service vs. similar brokers
Firstrade Fidelity E*TRADE
US discount broker US stockbroker US stockbroker
How fast was customer support when we tried? Rather slow Fast OK
Quality of Customer service answers Too vague or didn't answer Good Good
Live chat available No Yes Yes
Phone available Yes Yes Yes
Email available Yes Yes Yes
24/7 availability No No Yes

Let us continue with a more detailed description of Firstrade’s customer service features.

Firstrade customer service
Available customer service channels at Firstrade

One of the most essential components of a well-functioning customer service is the number of platforms on which you can reach out for help. Usually, the more communication tool, the more certainty to have somebody answer your questions in time.

You can get in touch with [Broker] in the following ways.

  • Phone
  • Email
  • Pay attention to the fact that Firstrade is not available 24/7, so you better think twice before reaching out for help waiting for an immediate response.

    Firstrade customer service
    Firstrade customer service quality

    We define quality of customer service based on their response-speed (e.g.: if they answer the phone in a few minutes, it counts as quick, but if they make you wait a lot, that’s a poor response-speed quality) and their response-relevance (e.g.: whether they provide a clear or an ambiguous answer to your questions that needs further clarification).

    Response speed at Firstrade

    Phone

    Ain’t nobody got time for that. On the phone, Firstrade is hardly a quick one, the waiting time often exceeds 5 minutes till they answer.

    Email

    Firstrade takes its time when it comes to answering your email, sometimes they need more than 2-3 days to make it work. After all, good work takes time, right?

    Response relevance at Firstrade

    Phone

    Although you can call Firstrade, they haven’t really been able to provide relevant answers to our concerns, thus we suggest avoiding this platform of customer support as the main source of information.

    Email

    You’re in the right place for further information. Via email, Firstrade provides you with all the necessary answers to your questions since they tend to write a detailed and clear summary to your questions.

    Firstrade customer service
    Firstrade customer service bottomline

    Overall, Firstrade's customer service could be improved in multiple areas, check how similar brokers operate compared to Firstrade, use our compare brokers function here.

    Author of this article

    Gergely Korpos

    Author of this article

    Gergely is the co-founder and CPO of Brokerchooser. His aim is to make personal investing crystal clear for everybody. Gergely has 10 years of experience in the financial markets. He concluded thousands of trades as a commodity trader and equity portfolio manager.

    Gergely Korpos

    Co-founder, CPO

    Gergely is the co-founder and CPO of Brokerchooser. His aim is to make personal investing crystal clear for everybody. Gergely has 10 years of experience in the financial markets. He concluded thousands of trades as a commodity trader and equity portfolio manager.

    Everything you find on BrokerChooser is based on reliable data and unbiased information. We combine our 10+ years finance experience with readers feedback. Read more about our methodology

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