Fineco Bank customer service

When you want to contact a broker, be a beginner investor or an experienced trader, it’s important to have their customer service fast and truly helpful. These depend on the range of their available platforms and the relevance of their responses.

To be able to tell from a glance what you should expect from Fineco Bank’s customer service, we collected the following must-know information.

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Customer service
4.0

Fineco Bank has great phone and email support. There's also live chat, though it can be a bit slow. The only thing we missed was 24/7 support.
Pros Cons
Phone support No 24/7 support
Live chat
Relevant answers

You can contact Fineco Bank via:

  • telephone
  • email
  • live chat

Fineco Bank phone support works well. It's fast; we had to wait less than 15 seconds to be connected to an agent. The answers we received were relevant and helpful. For example, the agent clearly explained how multiday fees work for CFDs.

Similarly to phone support, we received fast and relevant answers via email, getting a reply within 24 hours.

Fineco Bank's live chat is OK. We received helpful answers, but we had to wait several minutes until an agent became available to reply to our questions.

We missed 24/7 availability. If you're a UK customer, you can contact Fineco Bank from Monday to Friday between 8 am and 9 pm. Italian customers can contact Fineco Bank from Monday to Friday between 8 am and 10 pm, and between 9 am and 8 pm during weekends.

Fineco Bank review - Customer Service

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Check out our summary on Fineco Bank’s customer service compared to similar brokers, Saxo Bank and DEGIRO.

Fineco Bank customer service vs. similar brokers
Fineco Bank Saxo Bank DEGIRO
Italian bank Danish investment bank Dutch discount broker
How fast was customer support when we tried? OK OK OK
Quality of Customer service answers Good Good Good
Live chat available Yes No No
Phone available Yes Yes Yes
Email available Yes Yes Yes
24/7 availability No No No

Let us continue with a more detailed description of Fineco Bank’s customer service features.

Fineco Bank customer service
Available customer service channels at Fineco Bank

One of the most essential components of a well-functioning customer service is the number of platforms on which you can reach out for help. Usually, the more communication tool, the more certainty to have somebody answer your questions in time.

You can get in touch with [Broker] in the following ways.

  • Live chat
  • Phone
  • Email
  • Pay attention to the fact that Fineco Bank is not available 24/7, so you better think twice before reaching out for help waiting for an immediate response.

    Fineco Bank customer service
    Fineco Bank customer service quality

    We define quality of customer service based on their response-speed (e.g.: if they answer the phone in a few minutes, it counts as quick, but if they make you wait a lot, that’s a poor response-speed quality) and their response-relevance (e.g.: whether they provide a clear or an ambiguous answer to your questions that needs further clarification).

    Response speed at Fineco Bank

    Live chat

    Fineco Bank’s live chat speed could be improved. They usually respond in more than 5 minutes, which would be enough for you to start guessing the answer on your own.

    Phone

    On the phone, Fineco Bank is real quick. They’re at your disposal in a minute, so prepare your questions in advance.

    Email

    You don’t have to worry about it! Fineco Bank answers your email in a short amount of time, usually you get support within a day.

    Response relevance at Fineco Bank

    Live chat

    You’ll find what you need. Fineco Bank’s live chat provides clear and detailed information about your possible questions.

    Phone

    On the phone Fineco Bank provides all the necessary information in an easily comprehensible way, they pay attention to your concerns and they give the right answers.

    Email

    You’re in the right place for further information. Via email, Fineco Bank provides you with all the necessary answers to your questions since they tend to write a detailed and clear summary to your questions.

    Fineco Bank customer service
    Fineco Bank customer service bottomline

    Fineco Bank's customer service has several good features and a few that could be improved a bit. Therefore, we can say that Fineco Bank's performance of customer support is average. If you want to have a look at how other brokers similar to Fineco Bank operate, check out our compare brokers function here.

    Author of this article

    Ádám Nasli

    Author of this article

    Ádám is a motivated finance expert with over two years of experience in banking and investment, and a professional degree in this field. He's eager to help people find the best investment provider for them, and to make the investment sector as transparent as possible.

    Ádám Nasli

    Broker Expert

    Ádám is a motivated finance expert with over two years of experience in banking and investment, and a professional degree in this field. He's eager to help people find the best investment provider for them, and to make the investment sector as transparent as possible.

    Everything you find on BrokerChooser is based on reliable data and unbiased information. We combine our 10+ years finance experience with readers feedback. Read more about our methodology

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