Fineco Bank customer service

When you contact a broker, whether you are a beginner investor or an experienced trader, you’ll be looking for customer service that is fast and truly helpful. These qualities, in turn, will depend on the range of available channels and the relevance of their responses.

To be able to tell at a glance what you should expect from Fineco Bank’s customer service, we collected the following must-know information.

If you want to read our full review, including fees, deposit options and other platforms (like web and desktop) then skip to the Fineco Bank review.

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Customer service
4.0

Fineco Bank has great phone and email support. There's also live chat, though it can be a bit slow. The only thing we missed was 24/7 support.
Pros Cons
Phone support No 24/7 support
Live chat
Relevant answers

You can contact Fineco Bank via:

  • telephone
  • email
  • live chat

Fineco Bank phone support works well. It's fast; we had to wait less than 15 seconds to be connected to an agent. The answers we received were relevant and helpful. For example, the agent clearly explained how multiday fees work for CFDs.

Similarly to phone support, we received fast and relevant answers via email, getting a reply within 24 hours.

Fineco Bank's live chat is OK. We received helpful answers, but we had to wait several minutes until an agent became available to reply to our questions.

We missed 24/7 availability. If you're a UK customer, you can contact Fineco Bank from Monday to Friday between 8 am and 9 pm. Italian customers can contact Fineco Bank from Monday to Friday between 8 am and 10 pm, and between 9 am and 8 pm during weekends.

Fineco Bank review - Customer Service

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Check out our summary on Fineco Bank’s customer service compared with similar brokers, Saxo Bank and Interactive Brokers.

Fineco Bank customer service vs. similar brokers
Fineco Bank Saxo Bank Interactive Brokers
Italian bank Danish investment bank US discount broker
How fast was customer support when we tried? OK OK OK
Quality of Customer service answers Good Good Good
Live chat available Yes No Yes
Phone available Yes Yes Yes
Email available Yes Yes Yes
24/7 availability No No No

Let's continue with a more detailed description of Fineco Bank’s customer service features.

Fineco Bank customer service
Available customer service channels at Fineco Bank

One of the most essential components of a well-functioning customer service is the number of channels through which you can reach out for help. Usually, the more communication platforms there are, the more likely it is that somebody will answer your questions in time.

You can get in touch with Fineco Bank in the following ways.

  • Live chat
  • Phone
  • Email
  • Please note that Fineco Bank is not available 24/7, so keep that in mind before reaching out for help with an issue that needs an immediate response.

    Fineco Bank customer service
    Fineco Bank customer service quality

    We define the quality of a broker's customer service based on its response speed (e.g. if they answer the phone within a few minutes, it counts as quick, but if they make you wait a lot, that’s considered a poor response speed) and their response relevance (i.e. whether they provide a clear answer to your questions or an ambiguous one that needs further clarification).

    Response speed at Fineco Bank

    Live chat

    Fineco Bank’s live chat speed could be improved. They usually take more than 5 minutes to respond, which may well be enough for you to start guessing the answer on your own!

    Phone

    On the phone, Fineco Bank is real quick. They’re at your disposal within a minute, so prepare your questions in advance.

    Email

    No worries! Fineco Bank will answer your email in a short amount of time, usually within a day.

    Response relevance at Fineco Bank

    Live chat

    You’ll find what you need. Fineco Bank’s live chat provides clear and detailed information to any questions you may have.

    Phone

    On the phone Fineco Bank provides all the necessary information in an easily comprehensible way, paying attention to your concerns and giving the right answers.

    Email

    You’re in the right place for further information. Via email, Fineco Bank provides you with all the necessary answers to your questions, getting back to you with a detailed and clear summary.

    Fineco Bank customer service
    Fineco Bank customer service bottomline

    Fineco Bank's customer service has several strong features but also a few that could be improved a bit. Therefore, we can say that Fineco Bank's performance is average when it comes to customer support. If you want to have a look at how other brokers similar to Fineco Bank measure up, check out our broker comparison tool here.

    Author of this article

    Ádám Nasli

    Author of this article

    Ádám is a motivated finance expert with over two years of experience in banking and investment, and a professional degree in this field. He's eager to help people find the best investment provider for them, and to make the investment sector as transparent as possible.

    Ádám Nasli

    Broker Expert

    Ádám is a motivated finance expert with over two years of experience in banking and investment, and a professional degree in this field. He's eager to help people find the best investment provider for them, and to make the investment sector as transparent as possible.

    Everything you find on BrokerChooser is based on reliable data and unbiased information. We combine our 10+ years finance experience with readers feedback. Read more about our methodology

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