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Fidelity Customer Service

Your expert
Adam N.
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2w ago
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Fidelity customer service

When you contact a broker, whether you are a beginner investor or an experienced trader, you’ll be looking for customer service that is fast and truly helpful. These qualities, in turn, will depend on the range of available channels and the relevance of their responses.

To be able to tell at a glance what you should expect from Fidelity’s customer service, we collected the following must-know information.

If you want to read our full review, including fees, deposit options and other platforms (like web and desktop) then skip to the Fidelity review.

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Check out our summary on Fidelity’s customer service compared with similar brokers, E*TRADE and TD Ameritrade.

Fidelity customer service vs. similar brokers
US stockbroker US stockbroker US-based stockbroker
How fast was customer support when we tried?
Great Mid-range Great
Quality of Customer service answers
Great Great Great
Live chat available
Yes Yes Yes
Phone available
Yes Yes Yes
Email available
Yes No Yes
24/7 availability
No Yes Yes

Let's continue with a more detailed description of Fidelity’s customer service features.

BrokerChooser score
4.7 4.7 /5
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Available customer service channels at Fidelity

One of the most essential components of a well-functioning customer service is the number of channels through which you can reach out for help. Usually, the more communication platforms there are, the more likely it is that somebody will answer your questions in time.

You can get in touch with Fidelity in the following ways.

  • Live chat
  • Phone
  • Email

Please note that Fidelity is not available 24/7, so keep that in mind before reaching out for help with an issue that needs an immediate response.

Fidelity customer service quality

We define the quality of a broker's customer service based on its response speed (e.g. if they answer the phone within a few minutes, it counts as quick, but if they make you wait a lot, that’s considered a poor response speed) and their response relevance (i.e. whether they provide a clear answer to your questions or an ambiguous one that needs further clarification).

Response speed at Fidelity

Live chat

Fidelity’s live chat speed could be improved. They usually take more than 5 minutes to respond, which may well be enough for you to start guessing the answer on your own!

Phone

On the phone, Fidelity is real quick. They’re at your disposal within a minute, so prepare your questions in advance.

Email

Fidelity is quite unpredictable. Sometimes answers come pretty fast, but getting feedback only after 2 days is also not unheard of.

Response relevance at Fidelity

Live chat

Fidelity’s live chat is a bit of a hit-and-miss when it comes to clarity in answering your questions, so you'd better prepare for another round of research.

Phone

On the phone Fidelity provides all the necessary information in an easily comprehensible way, paying attention to your concerns and giving the right answers.

Email

You’re in the right place for further information. Via email, Fidelity provides you with all the necessary answers to your questions, getting back to you with a detailed and clear summary.

Fidelity customer service bottomline

Overall, Fidelity's customer service could be improved in multiple areas. To check out how similar brokers fare compared with Fidelity, use our broker comparison tool here.

Check out this short video for a behind-the-scenes peek into how our experts personally test and evaluate brokers.

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Author of this article

Adam Nasli

Trading • Safety • Market Analysis

I bring extensive financial expertise as one of BrokerChooser's earliest team members. Personally, I tested nearly all 100+ brokers on our site, opening real-money accounts, executing trades, assessing customer services, and providing firsthand assessment. My professional background includes roles in the banking sector and a degree from Central European University, where I teach finance. My passions lies in in-depth research of the financial industry, building trading algorithms, and managing long-term investments.

Everything you find on BrokerChooser is based on reliable data and unbiased information. We combine our 10+ years finance experience with readers feedback. Read more about our methodology.

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