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Fidelity International Customer Service

Your expert
Tamás D.
Fact checked by
Adam N.
Updated
Feb 2024
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Fidelity International customer service

When you contact a broker, whether you are a beginner investor or an experienced trader, you’ll be looking for customer service that is fast and truly helpful. These qualities, in turn, will depend on the range of available channels and the relevance of their responses.

To be able to tell at a glance what you should expect from Fidelity International’s customer service, we collected the following must-know information.

If you want to read our full review, including fees, deposit options and other platforms (like web and desktop) then skip to the Fidelity International review.

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Check out our summary on Fidelity International’s customer service compared with similar brokers, AJ Bell Youinvest and Hargreaves Lansdown.

Fidelity International customer service vs. similar brokers
UK-based stockbroker UK discount broker UK-based stockbroker
How fast was customer support when we tried?
OK Fast Fast
Quality of Customer service answers
Good Good Good
Live chat available
No Yes No
Phone available
Yes Yes Yes
Email available
Yes Yes Yes
24/7 availability
No No No

Let's continue with a more detailed description of Fidelity International’s customer service features.

BrokerChooser score
4.1 4.1 /5
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Available customer service channels at Fidelity International

One of the most essential components of a well-functioning customer service is the number of channels through which you can reach out for help. Usually, the more communication platforms there are, the more likely it is that somebody will answer your questions in time.

You can get in touch with Fidelity International in the following ways.

  • Phone
  • Email
  • Please note that Fidelity International is not available 24/7, so keep that in mind before reaching out for help with an issue that needs an immediate response.

    Fidelity International customer service quality

    We define the quality of a broker's customer service based on its response speed (e.g. if they answer the phone within a few minutes, it counts as quick, but if they make you wait a lot, that’s considered a poor response speed) and their response relevance (i.e. whether they provide a clear answer to your questions or an ambiguous one that needs further clarification).

    Response speed at Fidelity International

    Phone

    On the phone, Fidelity International is real quick. They’re at your disposal within a minute, so prepare your questions in advance.

    Email

    Fidelity International is quite unpredictable. Sometimes answers come pretty fast, but getting feedback only after 2 days is also not unheard of.

    Response relevance at Fidelity International

    Phone

    On the phone Fidelity International provides all the necessary information in an easily comprehensible way, paying attention to your concerns and giving the right answers.

    Email

    You’re in the right place for further information. Via email, Fidelity International provides you with all the necessary answers to your questions, getting back to you with a detailed and clear summary.

    Fidelity International customer service bottomline

    Overall, Fidelity International's customer service could be improved in multiple areas. To check out how similar brokers fare compared with Fidelity International, use our broker comparison tool here.

    Check out this short video for a behind-the-scenes peek into how our experts personally test and evaluate brokers.

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    Author of this article

    Tamás Deme

    Investments • Stock market • Financial journalism

    With over two decades of experience as a financial journalist, proofreader, copy editor, and editor, my mission revolves around making financial knowledge accessible to all. I firmly believe in the power of clear and straightforward writing. My past roles include contributing to Interfax news agency and covering M&A deals for EMIS DealWatch.

    Everything you find on BrokerChooser is based on reliable data and unbiased information. We combine our 10+ years finance experience with readers feedback. Read more about our methodology.

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