Fidelity International customer service

When you want to contact a broker, be a beginner investor or an experienced trader, it’s important to have their customer service fast and truly helpful. These depend on the range of their available platforms and the relevance of their responses.

To be able to tell from a glance what you should expect from Fidelity International’s customer service, we collected the following must-know information.

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Customer service
3.9

Fidelity International's customer service is OK. They give useful and relevant answers, but there is no 24/7 availability and live chat is not available. We also had mixed experiences with email support response time.
Pros Cons
Phone support No live chat
Relevant answers No 24/7 support

You can contact Fidelity International via:

  • phone
  • email

Fidelity International's phone support was great. We were connected immediately, and the customer support team was very friendly and gave relevant answers.

We had mixed experience with email support. You can send secure messages to the support staff from within your account, and the response time varied from 1-2 hours to several days. However, once we got the answers, they were always useful and relevant.

Fidelity International does not offer live chat and support is not available 24/7.

Fidelity International review - Customer Service

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Check out our summary on Fidelity International’s customer service compared to similar brokers, Hargreaves Lansdown and Charles Stanley Direct.

Fidelity International customer service vs. similar brokers
Fidelity International Hargreaves Lansdown Charles Stanley Direct
UK-based stockbroker UK-based stockbroker UK-based stockbroker
How fast was customer support when we tried? OK Fast Fast
Quality of Customer service answers Good Good Good
Live chat available No No Yes
Phone available Yes Yes Yes
Email available Yes Yes Yes
24/7 availability No No No

Let us continue with a more detailed description of Fidelity International’s customer service features.

Fidelity International customer service
Available customer service channels at Fidelity International

One of the most essential components of a well-functioning customer service is the number of platforms on which you can reach out for help. Usually, the more communication tool, the more certainty to have somebody answer your questions in time.

You can get in touch with [Broker] in the following ways.

  • Phone
  • Email
  • Pay attention to the fact that Fidelity International is not available 24/7, so you better think twice before reaching out for help waiting for an immediate response.

    Fidelity International customer service
    Fidelity International customer service quality

    We define quality of customer service based on their response-speed (e.g.: if they answer the phone in a few minutes, it counts as quick, but if they make you wait a lot, that’s a poor response-speed quality) and their response-relevance (e.g.: whether they provide a clear or an ambiguous answer to your questions that needs further clarification).

    Response speed at Fidelity International

    Phone

    On the phone, Fidelity International is real quick. They’re at your disposal in a minute, so prepare your questions in advance.

    Email

    Fidelity International is quite unpredictable. Sometimes answers come pretty fast, but getting feedback after 2 days also happens.

    Response relevance at Fidelity International

    Phone

    On the phone Fidelity International provides all the necessary information in an easily comprehensible way, they pay attention to your concerns and they give the right answers.

    Email

    You’re in the right place for further information. Via email, Fidelity International provides you with all the necessary answers to your questions since they tend to write a detailed and clear summary to your questions.

    Fidelity International customer service
    Fidelity International customer service bottomline

    Overall, Fidelity International's customer service could be improved in multiple areas, check how similar brokers operate compared to Fidelity International, use our compare brokers function here.

    Author of this article

    Tamás Deme

    Author of this article

    Tamás believes in clear and simple writing that is accessible to everyone. He has almost 20 years of experience as a financial journalist, as well as an editor and proofreader. He previously worked at Interfax news agency and wrote about M&A deals for EMIS DealWatch.

    Tamás Deme

    Content Editor

    Tamás believes in clear and simple writing that is accessible to everyone. He has almost 20 years of experience as a financial journalist, as well as an editor and proofreader. He previously worked at Interfax news agency and wrote about M&A deals for EMIS DealWatch.

    Everything you find on BrokerChooser is based on reliable data and unbiased information. We combine our 10+ years finance experience with readers feedback. Read more about our methodology

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