Fidelity International Customer Service

When you contact a broker, whether you are a beginner investor or an experienced trader, you’ll be looking for customer service that is fast and truly helpful. These qualities, in turn, will depend on the range of available channels and the relevance of their responses.

To be able to tell at a glance what you should expect from Fidelity International’s customer service, we collected the following must-know information.

If you want to read our full review, including fees, deposit options and other platforms (like web and desktop) then skip to the Fidelity International review.

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Customer service

3.9

Fidelity International's customer service is OK. They give useful and relevant answers, but there is no 24/7 availability and live chat is not available. We also had mixed experiences with email support response time.

You can contact Fidelity International via:

• phone
• email

Fidelity International's phone support was great. We were connected immediately, and the customer support team was very friendly and gave relevant answers.

We had mixed experience with email support. You can send secure messages to the support staff from within your account, and the response time varied from 1-2 hours to several days. However, once we got the answers, they were always useful and relevant.

Fidelity International does not offer live chat and support is not available 24/7.

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Check out our summary on Fidelity International’s customer service compared with similar brokers, AJ Bell Youinvest and Halifax.

Let's continue with a more detailed description of Fidelity International’s customer service features.

One of the most essential components of a well-functioning customer service is the number of channels through which you can reach out for help. Usually, the more communication platforms there are, the more likely it is that somebody will answer your questions in time.

You can get in touch with Fidelity International in the following ways.

Please note that Fidelity International is not available 24/7, so keep that in mind before reaching out for help with an issue that needs an immediate response.

We define the quality of a broker's customer service based on its response speed (e.g. if they answer the phone within a few minutes, it counts as quick, but if they make you wait a lot, that’s considered a poor response speed) and their response relevance (i.e. whether they provide a clear answer to your questions or an ambiguous one that needs further clarification).

Response speed at Fidelity International

Phone

On the phone, Fidelity International is real quick. They’re at your disposal within a minute, so prepare your questions in advance.

Email

Fidelity International is quite unpredictable. Sometimes answers come pretty fast, but getting feedback only after 2 days is also not unheard of.

Response relevance at Fidelity International

Phone

On the phone Fidelity International provides all the necessary information in an easily comprehensible way, paying attention to your concerns and giving the right answers.

Email

You’re in the right place for further information. Via email, Fidelity International provides you with all the necessary answers to your questions, getting back to you with a detailed and clear summary.

Overall, Fidelity International's customer service could be improved in multiple areas. To check out how similar brokers fare compared with Fidelity International, use our broker comparison tool here.