FBS customer service
When you contact a broker, whether you are a beginner investor or an experienced trader, you’ll be looking for customer service that is fast and truly helpful. These qualities, in turn, will depend on the range of available channels and the relevance of their responses.
To be able to tell at a glance what you should expect from FBS’s customer service, we collected the following must-know information.
Disclaimer: 75.2% of retail investor accounts lose money when trading CFDs with this provider. You should consider whether you can afford to take the high risk of losing your money.
If you want to read our full review, including fees, deposit options and other platforms (like web and desktop) then skip to the FBS review.
Customer service
FBS' customer service is exceptionally good across multiple channels, so you'll be in good hands when it comes to your broker and trading related questions. On the other hand, the phone support was not so helpful.
| Pros | Cons |
|---|---|
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• Phone support
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• The phone support was not so helpful.
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• Live chat
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• Fast response time
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You can contact FBS via:
- live chat
- phone
FBS has great live chat support. They are very kind, fast and we always received relevant responses. We also liked that they asked for feedback about the support.
Phone support was not so helpful.
Email support is quick and helpful. We sent two emails and got useful and relevant answers to each of them within a day.
Customer support is available 24/7.
Overall, the customer support at FBS is exceptionally good.
Check out our summary on FBS’s customer service compared with similar brokers, Admirals (Admiral Markets) and XM.
| FBS | Admirals (Admiral Markets) | XM | |
|---|---|---|---|
| Global CFD broker. | Global forex and CFD broker | Global CFD and forex broker | |
| How fast was customer support when we tried? | Fast | Fast | Fast |
| Quality of Customer service answers | Good | Good | Good |
| Live chat available | Yes | Yes | Yes |
| Phone available | Yes | Yes | Yes |
| Email available | Yes | Yes | Yes |
| 24/7 availability | No | No | Yes |
Let's continue with a more detailed description of FBS’s customer service features.
FBS customer service
Available customer service channels at FBS
One of the most essential components of a well-functioning customer service is the number of channels through which you can reach out for help. Usually, the more communication platforms there are, the more likely it is that somebody will answer your questions in time.
You can get in touch with FBS in the following ways.
Please note that FBS is not available 24/7, so keep that in mind before reaching out for help with an issue that needs an immediate response.
FBS customer service
FBS customer service quality
We define the quality of a broker's customer service based on its response speed (e.g. if they answer the phone within a few minutes, it counts as quick, but if they make you wait a lot, that’s considered a poor response speed) and their response relevance (i.e. whether they provide a clear answer to your questions or an ambiguous one that needs further clarification).
Response speed at FBS
Live chat
FBS’s live chat speed varies from session to session. One day they respond in a minute; at other times, they make you wait for at least a few minutes.
Phone
On the phone, FBS is real quick. They’re at your disposal within a minute, so prepare your questions in advance.
No worries! FBS will answer your email in a short amount of time, usually within a day.
Response relevance at FBS
Live chat
You’ll find what you need. FBS’s live chat provides clear and detailed information to any questions you may have.
Phone
Although you can call FBS, they don’t always come up with the best explanation to your queries. They try to give you a helping hand, but often they provide only mediocre support via phone.
You’re in the right place for further information. Via email, FBS provides you with all the necessary answers to your questions, getting back to you with a detailed and clear summary.
FBS customer service
FBS customer service bottomline
FBS's customer service is exceptionally good across multiple dimensions, therefore you'll be in good hands when it comes to any broker-related questions. If you want to have a look at how other brokers similar to FBS compare in this regard, check out our broker comparison tool here.
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