EXANTE customer service
When you contact a broker, whether you are a beginner investor or an experienced trader, you’ll be looking for customer service that is fast and truly helpful. These qualities, in turn, will depend on the range of available channels and the relevance of their responses.
To be able to tell at a glance what you should expect from EXANTE’s customer service, we collected the following must-know information.
If you want to read our full review, including fees, deposit options and other platforms (like web and desktop) then skip to the EXANTE review.
Customer service
EXANTE's customer service is available in many languages, with phone and email support that works well. However, the live chat is slow.
| Pros | Cons |
|---|---|
| • Phone support | • Slow live chat |
| • Fast response time | |
| • Relevant answers |
You can contact EXANTE via:
- phone
- live chat
When testing EXANTE phone support, we were connected quickly, with helpful agents giving us relevant answers in great detail.
Our email inquiries were typically answered within 24 hours, and we received useful and relevant replies.
EXANTE's live chat was slow. We had to wait more minutes until we received answers.
We liked the 24/7 availability. It's also great that you can contact EXANTE in multiple languages.
Check out our summary on EXANTE’s customer service compared with similar brokers, Saxo Bank and DEGIRO.
| EXANTE | Saxo Bank | DEGIRO | |
|---|---|---|---|
| Global stockbroker | Danish investment bank | German-Dutch discount broker | |
| How fast was customer support when we tried? | Fast | Fast | OK |
| Quality of Customer service answers | Good | Good | Good |
| Live chat available | Yes | No | No |
| Phone available | Yes | Yes | Yes |
| Email available | Yes | Yes | Yes |
| 24/7 availability | Yes | No | No |
Let's continue with a more detailed description of EXANTE’s customer service features.
EXANTE customer service
Available customer service channels at EXANTE
One of the most essential components of a well-functioning customer service is the number of channels through which you can reach out for help. Usually, the more communication platforms there are, the more likely it is that somebody will answer your questions in time.
You can get in touch with EXANTE in the following ways.
The good news is that EXANTE’s customer service is available 24/7, therefore you’ll be able to get answers to your questions on short notice.
EXANTE customer service
EXANTE customer service quality
We define the quality of a broker's customer service based on its response speed (e.g. if they answer the phone within a few minutes, it counts as quick, but if they make you wait a lot, that’s considered a poor response speed) and their response relevance (i.e. whether they provide a clear answer to your questions or an ambiguous one that needs further clarification).
Response speed at EXANTE
Live chat
EXANTE’s live chat speed could be improved. They usually take more than 5 minutes to respond, which may well be enough for you to start guessing the answer on your own!
Phone
On the phone, EXANTE is real quick. They’re at your disposal within a minute, so prepare your questions in advance.
No worries! EXANTE will answer your email in a short amount of time, usually within a day.
Response relevance at EXANTE
Live chat
EXANTE’s live chat is hardly a useful source of information. Maybe we were just unlucky, but when we tried it didn’t provide sufficient (or sufficiently clear) info. We suggest you pick another channel as your go-to source for high-priority questions.
Phone
On the phone EXANTE provides all the necessary information in an easily comprehensible way, paying attention to your concerns and giving the right answers.
You’re in the right place for further information. Via email, EXANTE provides you with all the necessary answers to your questions, getting back to you with a detailed and clear summary.
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EXANTE customer service
EXANTE customer service bottomline
EXANTE's customer service is exceptionally good across multiple dimensions, therefore you'll be in good hands when it comes to any broker-related questions. If you want to have a look at how other brokers similar to EXANTE compare in this regard, check out our broker comparison tool here.
