ETX Capital customer service
When you contact a broker, whether you are a beginner investor or an experienced trader, you’ll be looking for customer service that is fast and truly helpful. These qualities, in turn, will depend on the range of available channels and the relevance of their responses.
To be able to tell at a glance what you should expect from ETX Capital’s customer service, we collected the following must-know information.
Disclaimer: 73.85% of retail investor accounts lose money when trading CFDs with this provider. You should consider whether you can afford to take the high risk of losing your money.
If you want to read our full review, including fees, deposit options and other platforms (like web and desktop) then skip to the ETX Capital review.
Customer service
ETX Capital has great customer service that provides fast and relevant answers. However, it is not available 24/7.
| Pros | Cons |
|---|---|
| • Phone support | • No 24/7 support |
| • Fast response time | |
| • Relevant answers |
You can contact ETX Capital via:
- phone
- live chat
In our test of ETX Capital's phone support, agents were connected within a minute and provided relevant answers. We also liked the professional tone of the customer service team.
Similar to phone assistance, email support works well. We emailed ETX four times, and we received relevant and helpful answers in every case.
Live chat is also helpful, but if you don't provide answers quickly, the live chat platform closes.
Customer service availability depends on whether or not you are already a client:
- existing clients can reach out to ETX Capital between Sunday 9:30 p.m. and Friday 10:00 p.m., GMT+1
- non-clients can contact customer service between Monday 7:30 a.m. and Friday 9:00 p.m., GMT+1
We did miss 24/7 availability, however.
Check out our summary on ETX Capital’s customer service compared with similar brokers, CMC Markets and HYCM.
| ETX Capital | CMC Markets | HYCM | |
|---|---|---|---|
| Global CFD and forex broker | Global CFD broker | Global CFD and forex broker | |
| How fast was customer support when we tried? | Fast | Fast | Fast |
| Quality of Customer service answers | Good | Good | OKish |
| Live chat available | No | Yes | Yes |
| Phone available | Yes | Yes | Yes |
| Email available | Yes | Yes | Yes |
| 24/7 availability | No | No | No |
Let's continue with a more detailed description of ETX Capital’s customer service features.
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ETX Capital customer service
Available customer service channels at ETX Capital
One of the most essential components of a well-functioning customer service is the number of channels through which you can reach out for help. Usually, the more communication platforms there are, the more likely it is that somebody will answer your questions in time.
You can get in touch with ETX Capital in the following ways.
Please note that ETX Capital is not available 24/7, so keep that in mind before reaching out for help with an issue that needs an immediate response.
ETX Capital customer service
ETX Capital customer service quality
We define the quality of a broker's customer service based on its response speed (e.g. if they answer the phone within a few minutes, it counts as quick, but if they make you wait a lot, that’s considered a poor response speed) and their response relevance (i.e. whether they provide a clear answer to your questions or an ambiguous one that needs further clarification).
Response speed at ETX Capital
Phone
On the phone, ETX Capital is real quick. They’re at your disposal within a minute, so prepare your questions in advance.
No worries! ETX Capital will answer your email in a short amount of time, usually within a day.
Response relevance at ETX Capital
Phone
On the phone ETX Capital provides all the necessary information in an easily comprehensible way, paying attention to your concerns and giving the right answers.
You’re in the right place for further information. Via email, ETX Capital provides you with all the necessary answers to your questions, getting back to you with a detailed and clear summary.
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ETX Capital customer service
ETX Capital customer service bottomline
ETX Capital's customer service has several strong features but also a few that could be improved a bit. Therefore, we can say that ETX Capital's performance is average when it comes to customer support. If you want to have a look at how other brokers similar to ETX Capital measure up, check out our broker comparison tool here.
