ETX Capital customer service

When you contact a broker, whether you are a beginner investor or an experienced trader, you’ll be looking for customer service that is fast and truly helpful. These qualities, in turn, will depend on the range of available channels and the relevance of their responses.

To be able to tell at a glance what you should expect from ETX Capital’s customer service, we collected the following must-know information.

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76.42% of retail CFD accounts lose money

Customer service
4.0

ETX Capital has great customer service. You will get fast and relevant answers. However, it is not available 24/7 and the live chat is missing.
Pros Cons
Phone support No live chat
Fast response time No 24/7 support
Relevant answers

You can contact ETX Capital via:

  • phone
  • email

ETX Capital has phone support. During our tests, agents were connected within a minute and gave relevant answers. We also liked the professional tone the customer service team had.

Just like the phone support, email support works well. We emailed them four times, and we got answers within a few hours for all our emails. The answers were also relevant and helpful.

The customer service's availability depends on whether you are an existing client or not:

  • the existing clients can reach out to ETX Capital between GMT+1 Sunday 9:30 pm and Friday 10:00 pm
  • non-ETX Capital clients can contact the customer service between GMT+1 Monday 7:30 am and Friday 9:00 pm

We did miss live chat and 24/7 availability though.

ETX Capital review - Customer Service

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76.42% of retail CFD accounts lose money

Check out our summary on ETX Capital’s customer service compared with similar brokers, CMC Markets and HYCM.

ETX Capital customer service vs. similar brokers
ETX Capital CMC Markets HYCM
Global CFD and forex broker Global CFD and forex broker Global CFD and forex broker
How fast was customer support when we tried? Fast Fast Fast
Quality of Customer service answers Good Good OKish
Live chat available No Yes Yes
Phone available Yes Yes Yes
Email available Yes Yes Yes
24/7 availability No No No

Let's continue with a more detailed description of ETX Capital’s customer service features.

ETX Capital customer service
Available customer service channels at ETX Capital

One of the most essential components of a well-functioning customer service is the number of channels through which you can reach out for help. Usually, the more communication platforms there are, the more likely it is that somebody will answer your questions in time.

You can get in touch with ETX Capital in the following ways.

  • Phone
  • Email
  • Please note that ETX Capital is not available 24/7, so keep that in mind before reaching out for help with an issue that needs an immediate response.

    ETX Capital customer service
    ETX Capital customer service quality

    We define the quality of a broker's customer service based on its response speed (e.g. if they answer the phone within a few minutes, it counts as quick, but if they make you wait a lot, that’s considered a poor response speed) and their response relevance (i.e. whether they provide a clear answer to your questions or an ambiguous one that needs further clarification).

    Response speed at ETX Capital

    Phone

    On the phone, ETX Capital is real quick. They’re at your disposal within a minute, so prepare your questions in advance.

    Email

    No worries! ETX Capital will answer your email in a short amount of time, usually within a day.

    Response relevance at ETX Capital

    Phone

    On the phone ETX Capital provides all the necessary information in an easily comprehensible way, paying attention to your concerns and giving the right answers.

    Email

    You’re in the right place for further information. Via email, ETX Capital provides you with all the necessary answers to your questions, getting back to you with a detailed and clear summary.

    ETX Capital customer service
    ETX Capital customer service bottomline

    ETX Capital's customer service has several strong features but also a few that could be improved a bit. Therefore, we can say that ETX Capital's performance is average when it comes to customer support. If you want to have a look at how other brokers similar to ETX Capital measure up, check out our broker comparison tool here.

    Author of this article

    Ádám Nasli

    Author of this article

    Ádám is a motivated finance expert with over two years of experience in banking and investment, and a professional degree in this field. He's eager to help people find the best investment provider for them, and to make the investment sector as transparent as possible.

    Ádám Nasli

    Broker Expert

    Ádám is a motivated finance expert with over two years of experience in banking and investment, and a professional degree in this field. He's eager to help people find the best investment provider for them, and to make the investment sector as transparent as possible.

    Everything you find on BrokerChooser is based on reliable data and unbiased information. We combine our 10+ years finance experience with readers feedback. Read more about our methodology

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