ETX Capital Customer Service

When you want to contact a broker, be a beginner investor or an experienced trader, it’s important to have their customer service fast and truly helpful. These depend on the range of their available platforms and the relevance of their responses.

To be able to tell from a glance what you should expect from ETX Capital’s customer service, we collected the following must-know information.

Customer service

4.0

ETX Capital has great customer service. You will get fast and relevant answers. However, it is not available 24/7 and the live chat is missing.

You can contact ETX Capital via:

• phone
• email

ETX Capital has phone support. During our tests, agents were connected within a minute and gave relevant answers. We also liked the professional tone the customer service team had.

Just like the phone support, email support works well. We emailed them four times, and we got answers within a few hours for all our emails. The answers were also relevant and helpful.

The customer service's availability depends on whether you are an existing client or not:

• the existing clients can reach out to ETX Capital between GMT+1 Sunday 9:30 pm and Friday 10:00 pm
• non-ETX Capital clients can contact the customer service between GMT+1 Monday 7:30 am and Friday 9:00 pm

We did miss live chat and 24/7 availability though.

More
78% of retail CFD accounts lose money

Check out our summary on ETX Capital’s customer service compared to similar brokers, XTB and XM.

Let us continue with a more detailed description of ETX Capital’s customer service features.

One of the most essential components of a well-functioning customer service is the number of platforms on which you can reach out for help. Usually, the more communication tool, the more certainty to have somebody answer your questions in time.

You can get in touch with [Broker] in the following ways.

Pay attention to the fact that ETX Capital is not available 24/7, so you better think twice before reaching out for help waiting for an immediate response.

We define quality of customer service based on their response-speed (e.g.: if they answer the phone in a few minutes, it counts as quick, but if they make you wait a lot, that’s a poor response-speed quality) and their response-relevance (e.g.: whether they provide a clear or an ambiguous answer to your questions that needs further clarification).

Response speed at ETX Capital

Phone

On the phone, ETX Capital is real quick. They’re at your disposal in a minute, so prepare your questions in advance.

Email

You don’t have to worry about it! ETX Capital answers your email in a short amount of time, usually you get support within a day.

Response relevance at ETX Capital

Phone

On the phone ETX Capital provides all the necessary information in an easily comprehensible way, they pay attention to your concerns and they give the right answers.

Email

You’re in the right place for further information. Via email, ETX Capital provides you with all the necessary answers to your questions since they tend to write a detailed and clear summary to your questions.

ETX Capital's customer service has several good features and a few that could be improved a bit. Therefore, we can say that ETX Capital's performance of customer support is average. If you want to have a look at how other brokers similar to ETX Capital operate, check out our compare brokers function here.