eToro customer service

When you contact a broker, whether you are a beginner investor or an experienced trader, you’ll be looking for customer service that is fast and truly helpful. These qualities, in turn, will depend on the range of available channels and the relevance of their responses.

To be able to tell at a glance what you should expect from eToro’s customer service, we collected the following must-know information.

If you want to read our full review, including fees, deposit options and other platforms (like web and desktop) then skip to the eToro review.

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Customer service
1.5

eToro customer service is below average: you can reach them mainly via web-based tickets but it may take a long time to get a response. Live chat is only available for Club members.
Pros Cons
Relevant answers No phone support
No 24/7 support
Live chat only for Club members

eToro customer service, in theory, is available in all 21 languages the web and mobile trading platforms offer. We tested customer service only in English. 

You can contact eToro's customer service via a web-based ticketing system. We got answers usually within 48 hours when we tested it with some basic questions. On the other hand, we received feedback from users that eToro often takes as much as 14 days to respond in more complex cases, which we think is extremely poor service.

Live chat is currently only available for Club members. The lowest tier of eToro Club membership is the silver one, which one can reach by having more than $5,000 in equity on their account.

eToro review - Customer Service

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Check out our summary on eToro’s customer service compared with similar brokers, XTB and Trading 212.

eToro customer service vs. similar brokers
eToro XTB Trading 212
Global social trading broker Global CFD broker Global CFD broker, but real stocks/ETFs are also available
How fast was customer support when we tried? OK Fast Fast
Quality of Customer service answers Good Good Good
Live chat available No Yes Yes
Phone available No Yes No
Email available Yes Yes Yes
24/7 availability No No Yes

Let's continue with a more detailed description of eToro’s customer service features.

eToro customer service
Available customer service channels at eToro

One of the most essential components of a well-functioning customer service is the number of channels through which you can reach out for help. Usually, the more communication platforms there are, the more likely it is that somebody will answer your questions in time.

You can get in touch with eToro in the following ways.

  • Email
  • Please note that eToro is not available 24/7, so keep that in mind before reaching out for help with an issue that needs an immediate response.

    eToro customer service
    eToro customer service quality

    We define the quality of a broker's customer service based on its response speed (e.g. if they answer the phone within a few minutes, it counts as quick, but if they make you wait a lot, that’s considered a poor response speed) and their response relevance (i.e. whether they provide a clear answer to your questions or an ambiguous one that needs further clarification).

    Response speed at eToro

    Email

    No worries! eToro will answer your email in a short amount of time, usually within a day.

    Response relevance at eToro

    Email

    You’re in the right place for further information. Via email, eToro provides you with all the necessary answers to your questions, getting back to you with a detailed and clear summary.

    eToro customer service
    eToro customer service bottomline

    Overall, eToro's customer service could be improved in multiple areas. To check out how similar brokers fare compared with eToro, use our broker comparison tool here.

    Author of this article

    Gergely Korpos

    Author of this article

    Gergely is the co-founder and CPO of BrokerChooser. His aim is to make personal investing crystal clear for everybody. Gergely has 10 years of experience in the financial markets. He concluded thousands of trades as a commodity trader and equity portfolio manager.

    Gergely Korpos

    Co-founder, CPO

    Gergely is the co-founder and CPO of BrokerChooser. His aim is to make personal investing crystal clear for everybody. Gergely has 10 years of experience in the financial markets. He concluded thousands of trades as a commodity trader and equity portfolio manager.

    Everything you find on BrokerChooser is based on reliable data and unbiased information. We combine our 10+ years finance experience with readers feedback. Read more about our methodology

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