eToro customer service
eToro USA LCC does not offer CFDs, only real Crypto assets available.
When you contact a broker, whether you are a beginner investor or an experienced trader, you’ll be looking for customer service that is fast and truly helpful. These qualities, in turn, will depend on the range of available channels and the relevance of their responses.
To be able to tell at a glance what you should expect from eToro’s customer service, we collected the following must-know information.
Disclaimer: 77% of retail investor accounts lose money when trading CFDs with this provider. You should consider whether you can afford to take the high risk of losing your money.
If you want to read our full review, including fees, deposit options and other platforms (like web and desktop) then skip to the eToro review.
Customer service
eToro customer service is below average: you can reach them mainly via web-based tickets but it may take a long time to get a response. Live chat is only available for Club members.
| Pros | Cons |
|---|---|
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• Relevant answers
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• No phone support
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• No 24/7 support
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• Live chat only for Club members
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eToro customer service, in theory, is available in all 21 languages the web and mobile trading platforms offer. We tested customer service only in English.
You can contact eToro's customer service via a web-based ticketing system. We got answers usually within 48 hours when we tested it with some basic questions. On the other hand, we received feedback from users that eToro often takes as much as 14 days to respond in more complex cases, which we think is extremely poor service.
Live chat is currently only available for Club members. The lowest tier of eToro Club membership is the silver one, which one can reach by having more than $5,000 in equity on their account.
Check out our summary on eToro’s customer service compared with similar brokers, Trading 212 and XTB.
| eToro | Trading 212 | XTB | |
|---|---|---|---|
| Global social trading broker | Global CFD broker, but real stocks/ETFs are also available | Global CFD broker | |
| How fast was customer support when we tried? | OK | Fast | Fast |
| Quality of Customer service answers | Good | Good | Good |
| Live chat available | Yes | Yes | Yes |
| Phone available | No | No | Yes |
| Email available | Yes | Yes | Yes |
| 24/7 availability | No | Yes | No |
Let's continue with a more detailed description of eToro’s customer service features.
eToro customer service
Available customer service channels at eToro
One of the most essential components of a well-functioning customer service is the number of channels through which you can reach out for help. Usually, the more communication platforms there are, the more likely it is that somebody will answer your questions in time.
You can get in touch with eToro in the following ways.
Please note that eToro is not available 24/7, so keep that in mind before reaching out for help with an issue that needs an immediate response.
eToro customer service
eToro customer service quality
We define the quality of a broker's customer service based on its response speed (e.g. if they answer the phone within a few minutes, it counts as quick, but if they make you wait a lot, that’s considered a poor response speed) and their response relevance (i.e. whether they provide a clear answer to your questions or an ambiguous one that needs further clarification).
Response speed at eToro
Live chat
eToro’s live chat speed varies from session to session. One day they respond in a minute; at other times, they make you wait for at least a few minutes.
No worries! eToro will answer your email in a short amount of time, usually within a day.
Response relevance at eToro
Live chat
eToro’s live chat is a bit of a hit-and-miss when it comes to clarity in answering your questions, so you'd better prepare for another round of research.
You’re in the right place for further information. Via email, eToro provides you with all the necessary answers to your questions, getting back to you with a detailed and clear summary.
eToro customer service
eToro customer service bottomline
eToro's customer service has several strong features but also a few that could be improved a bit. Therefore, we can say that eToro's performance is average when it comes to customer support. If you want to have a look at how other brokers similar to eToro measure up, check out our broker comparison tool here.
Risk disclaimer
eToro is a multi-asset platform which offers both investing in stocks and cryptoassets, as well as trading CFDs.
Disclaimer: 77% of retail investor accounts lose money when trading CFDs with this provider. You should consider whether you can afford to take the high risk of losing your money.
Past performance is not an indication of future results. Trading history presented is less than 5 complete years and may not suffice as basis for investment decision.
Copy Trading does not amount to investment advice. The value of your investments may go up or down. Your capital is at risk.
Cryptoasset investing is highly volatile and unregulated in some EU countries. No consumer protection. Tax on profits may apply.
eToro USA LLC does not offer CFDs and makes no representation and assumes no liability as to the accuracy or completeness of the content of this publication, which has been prepared by our partner utilizing publicly available non-entity specific information about eToro.
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