eToro customer service

When you contact a broker, whether you are a beginner investor or an experienced trader, you’ll be looking for customer service that is fast and truly helpful. These qualities, in turn, will depend on the range of available channels and the relevance of their responses.

To be able to tell at a glance what you should expect from eToro’s customer service, we collected the following must-know information.

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Customer service
3.3

eToro customer service is average: you can reach it on several channels and get quick and relevant answers. On the flip side, you can't reach them on weekends and it's difficult to find the live chat service on the webpage and they are often offline.
Pros Cons
Live chat No phone support
Fast response time No 24/7 support
Relevant answers Live chat is offline quite often

You can contact eToro's customer service via live chat and a web-based ticketing system, where you will get a response by email. It was always quick and reliable when we tested it.

On the flip side, the customer service cannot be reached on the weekends, and it's difficult to find the live chat function on the website as it is hidden in the FAQ section under the 'Help Center' link.

eToro customer service, in theory, is available in all 21 languages the web and mobile trading platforms offer. We tested customer service only in English. 

eToro review - Customer Service

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Check out our summary on eToro’s customer service compared with similar brokers, IG and XTB.

eToro customer service vs. similar brokers
eToro IG XTB
Global social trading broker Global CFD and forex broker Global CFD and forex broker
How fast was customer support when we tried? Fast OK Fast
Quality of Customer service answers Good Good Good
Live chat available Yes Yes Yes
Phone available No Yes Yes
Email available Yes Yes Yes
24/7 availability No No No

Let's continue with a more detailed description of eToro’s customer service features.

eToro customer service
Available customer service channels at eToro

One of the most essential components of a well-functioning customer service is the number of channels through which you can reach out for help. Usually, the more communication platforms there are, the more likely it is that somebody will answer your questions in time.

You can get in touch with eToro in the following ways.

  • Live chat
  • Email
  • Please note that eToro is not available 24/7, so keep that in mind before reaching out for help with an issue that needs an immediate response.

    eToro customer service
    eToro customer service quality

    We define the quality of a broker's customer service based on its response speed (e.g. if they answer the phone within a few minutes, it counts as quick, but if they make you wait a lot, that’s considered a poor response speed) and their response relevance (i.e. whether they provide a clear answer to your questions or an ambiguous one that needs further clarification).

    Response speed at eToro

    Live chat

    You’re in good hands. eToro’s live chat responds quite fast, someone's usually there to help you within a minute.

    Email

    No worries! eToro will answer your email in a short amount of time, usually within a day.

    Response relevance at eToro

    Live chat

    You’ll find what you need. eToro’s live chat provides clear and detailed information to any questions you may have.

    Email

    You’re in the right place for further information. Via email, eToro provides you with all the necessary answers to your questions, getting back to you with a detailed and clear summary.

    eToro customer service
    eToro customer service bottomline

    Overall, eToro's customer service could be improved in multiple areas. To check out how similar brokers fare compared with eToro, use our broker comparison tool here.

    Author of this article

    Gergely Korpos

    Author of this article

    Gergely is the co-founder and CPO of Brokerchooser. His aim is to make personal investing crystal clear for everybody. Gergely has 10 years of experience in the financial markets. He concluded thousands of trades as a commodity trader and equity portfolio manager.

    Gergely Korpos

    Co-founder, CPO

    Gergely is the co-founder and CPO of Brokerchooser. His aim is to make personal investing crystal clear for everybody. Gergely has 10 years of experience in the financial markets. He concluded thousands of trades as a commodity trader and equity portfolio manager.

    Everything you find on BrokerChooser is based on reliable data and unbiased information. We combine our 10+ years finance experience with readers feedback. Read more about our methodology

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