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eToro Customer Service

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Gyula L.
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Tamás D.
Updated
3w ago
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eToro customer service

eToro USA LCC does not offer CFDs, only real Crypto assets available.

When you contact a broker, whether you are a beginner investor or an experienced trader, you’ll be looking for customer service that is fast and truly helpful. These qualities, in turn, will depend on the range of available channels and the relevance of their responses.

To be able to tell at a glance what you should expect from eToro’s customer service, we collected the following must-know information.

Disclaimer: 76% of retail investor accounts lose money when trading CFDs with this provider. You should consider whether you can afford to take the high risk of losing your money.

If you want to read our full review, including fees, deposit options and other platforms (like web and desktop) then skip to the eToro review.

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eToro USA LLC; Investments are subject to market risk, including the possible loss of principal

Check out our summary on eToro’s customer service compared with similar brokers, Trading 212 and XTB.

eToro customer service vs. similar brokers
XTB
Global social trading broker Global stockbroker Global CFD broker
How fast was customer support when we tried?
OK Fast Fast
Quality of Customer service answers
Good Good Good
Live chat available
Yes Yes Yes
Phone available
No No Yes
Email available
Yes Yes Yes
24/7 availability
No Yes No

Let's continue with a more detailed description of eToro’s customer service features.

BrokerChooser score
4.8 4.8 /5
Visit broker
eToro USA LLC; Investments are subject to market risk, including the possible loss of principal

Available customer service channels at eToro

One of the most essential components of a well-functioning customer service is the number of channels through which you can reach out for help. Usually, the more communication platforms there are, the more likely it is that somebody will answer your questions in time.

You can get in touch with eToro in the following ways.

  • Live chat
  • Email
  • Please note that eToro is not available 24/7, so keep that in mind before reaching out for help with an issue that needs an immediate response.

    eToro customer service quality

    We define the quality of a broker's customer service based on its response speed (e.g. if they answer the phone within a few minutes, it counts as quick, but if they make you wait a lot, that’s considered a poor response speed) and their response relevance (i.e. whether they provide a clear answer to your questions or an ambiguous one that needs further clarification).

    Response speed at eToro

    Live chat

    eToro’s live chat speed varies from session to session. One day they respond in a minute; at other times, they make you wait for at least a few minutes.

    Email

    No worries! eToro will answer your email in a short amount of time, usually within a day.

    Response relevance at eToro

    Live chat

    eToro’s live chat is a bit of a hit-and-miss when it comes to clarity in answering your questions, so you'd better prepare for another round of research.

    Email

    You’re in the right place for further information. Via email, eToro provides you with all the necessary answers to your questions, getting back to you with a detailed and clear summary.

    eToro customer service bottomline

    Overall, eToro's customer service could be improved in multiple areas. To check out how similar brokers fare compared with eToro, use our broker comparison tool here.

    Risk disclaimer

    eToro is a multi-asset platform which offers both investing in stocks and cryptoassets, as well as trading CFDs.

    Disclaimer: 76% of retail investor accounts lose money when trading CFDs with this provider. You should consider whether you can afford to take the high risk of losing your money.

    Past performance is not an indication of future results. Trading history presented is less than 5 complete years and may not suffice as basis for investment decision.

    Copy Trading does not amount to investment advice. The value of your investments may go up or down. Your capital is at risk.

    Cryptoasset investing is highly volatile and unregulated in some EU countries. No consumer protection. Tax on profits may apply.

    eToro USA LLC does not offer CFDs and makes no representation and assumes no liability as to the accuracy or completeness of the content of this publication, which has been prepared by our partner utilizing publicly available non-entity specific information about eToro.

    Check out this short video for a behind-the-scenes peek into how our experts personally test and evaluate brokers.

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    Author of this article

    Gyula Lencsés, CFA
    Gyula Lencsés, CFA

    Gyula is a former analyst expert and Head of Content at BrokerChooser. With over a decade in finance, he led content creation at BrokerChooser and personally evaluated some of our 100+ listed brokers. He opened real-money accounts, executed transactions, and engaged with customer services, offering firsthand assessments. Prior to BrokerChooser, he managed mutual funds in wealth management, trading stocks, ETFs, bonds, commodities, forex, and derivatives. His goal: simplify the hunt for top brokers in a dynamic investment landscape.

    Everything you find on BrokerChooser is based on reliable data and unbiased information. We combine our 10+ years finance experience with readers feedback. Read more about our methodology.

    Visit eToro eToro USA LLC; Investments are subject to market risk, including the possible loss of principal

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