EQi customer service

When you contact a broker, whether you are a beginner investor or an experienced trader, you’ll be looking for customer service that is fast and truly helpful. These qualities, in turn, will depend on the range of available channels and the relevance of their responses.

To be able to tell at a glance what you should expect from EQi’s customer service, we collected the following must-know information.

If you want to read our full review, including fees, deposit options and other platforms (like web and desktop) then skip to the EQi review.

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Customer service
2.9

EQi's customer service is OK. Responses are useful and relevant, but can be slow over both email and the phone. In addition, there is no live chat or 24/7 availability.
Pros Cons
Phone support No live chat
Relevant answers No 24/7 support
Slow support

You can contact EQi via:

  • phone
  • email

We had mixed experiences with EQi's phone support. Its response speed was average at best, but we nonetheless got relevant answers.

It was mostly the same with email support: we received relevant answers but they took a while to arrive. We recieved the anwers after 3 working days, though they were long and detailed. 

On the negative side, we missed 24/7 availability and the live chat function.

EQi review - Customer Service

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Check out our summary on EQi’s customer service compared with similar brokers, Barclays and Hargreaves Lansdown.

EQi customer service vs. similar brokers
EQi Barclays Hargreaves Lansdown
UK-based stockbroker UK-based stockbroker UK-based stockbroker
How fast was customer support when we tried? Rather slow Rather slow Fast
Quality of Customer service answers Good Too vague or didn't answer Good
Live chat available No Yes No
Phone available Yes Yes Yes
Email available Yes Yes Yes
24/7 availability No No No

Let's continue with a more detailed description of EQi’s customer service features.

EQi customer service
Available customer service channels at EQi

One of the most essential components of a well-functioning customer service is the number of channels through which you can reach out for help. Usually, the more communication platforms there are, the more likely it is that somebody will answer your questions in time.

You can get in touch with EQi in the following ways.

  • Phone
  • Email
  • Please note that EQi is not available 24/7, so keep that in mind before reaching out for help with an issue that needs an immediate response.

    EQi customer service
    EQi customer service quality

    We define the quality of a broker's customer service based on its response speed (e.g. if they answer the phone within a few minutes, it counts as quick, but if they make you wait a lot, that’s considered a poor response speed) and their response relevance (i.e. whether they provide a clear answer to your questions or an ambiguous one that needs further clarification).

    Response speed at EQi

    Phone

    On the phone, EQi’s speed is somewhat mediocre. Sometimes they are fast, but sometimes you'll have to wait for 3-4 minutes, which is not bad but not very good either.

    Email

    EQi takes its time when it comes to answering your email, sometimes taking more than 2-3 days to get back to you. After all, good work takes time, right?

    Response relevance at EQi

    Phone

    On the phone EQi provides all the necessary information in an easily comprehensible way, paying attention to your concerns and giving the right answers.

    Email

    You’re in the right place for further information. Via email, EQi provides you with all the necessary answers to your questions, getting back to you with a detailed and clear summary.

    EQi customer service
    EQi customer service bottomline

    Overall, EQi's customer service could be improved in multiple areas. To check out how similar brokers fare compared with EQi, use our broker comparison tool here.

    Author of this article

    Gergely Korpos

    Author of this article

    Gergely is the co-founder and CPO of BrokerChooser. His aim is to make personal investing crystal clear for everybody. Gergely has 10 years of experience in the financial markets. He concluded thousands of trades as a commodity trader and equity portfolio manager.

    Gergely Korpos

    Co-founder, CPO

    Gergely is the co-founder and CPO of BrokerChooser. His aim is to make personal investing crystal clear for everybody. Gergely has 10 years of experience in the financial markets. He concluded thousands of trades as a commodity trader and equity portfolio manager.

    Everything you find on BrokerChooser is based on reliable data and unbiased information. We combine our 10+ years finance experience with readers feedback. Read more about our methodology

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