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Eightcap customer service

Your expert
Bence András R.
Fact checked by
Adam N.
Updated
5d ago
Personally tested
Data-driven
Independent

How is customer service at Eightcap?

When using an online broker, you may sometimes need assistance to locate a feature or sort out a problem. In such situations, it's good to have prompt and helpful customer service on hand.

Unfortunately, customer support at Eightcap is poor, with limited access and sluggish or unhelpful responses. Concerned? For better choices, use our comparison tool, by filtering for brokers with great customer service. Or just ask Nuri, our AI-powered assistant, in the bottom right of the page.

Eightcap offers subpar customer service
Bence András
Bence András Rózsa

I've tested dozens of brokers over the years, which often included contacting their help desks over various issues. Eightcap left me disappointed in some respects:

  • You can reach Eightcap customer service via several channels.
  • Eightcap's help desk responds quickly to nearly all queries.
  • Eightcap customer support gives you useful and relevant information.
  • Looking for better treatment? See how Eightcap compares to its rivals.

Disclaimer: 74-89% of retail investor accounts lose money when trading CFDs. You should consider whether you can afford to take the high risk of losing your money.

Before we begin, let's see if Eightcap is available in your country

No, you can't open an account at Eightcap if you live in the United States!
the United States

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74-89% of retail CFD accounts lose money

Broker
Customer service score
Eightcap
2.8
/5
Fusion Markets
5.0
/5
Pepperstone
4.0
/5
Customer service highlights at Eightcap vs selected competitors
BrokerChooser score
4.2 4.2 /5
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74-89% of retail CFD accounts lose money

Reach customer service via several channels

Like most companies, online brokers typically offer customer service via several channels. Phone support is usually best if you need to quickly sort out a complicated problem or emergency, while more and more users prefer live chat for simple queries. Meanwhile, email support remains your best friend if you're an introvert, or for more complex questions that aren't so time sensitive.

You will likely face many types of issues during trading, so choose a broker where you can reach all three modes of support. Here's how you can get in touch with Eightcap:

  • Live chat
  • Phone
  • Email

Unfortunately, you can't reach Eightcap customer support 24/7, so keep that (and your time zone) in mind before reaching out for help with an issue that needs immediate attention.

Our first-hand customer service experience at Eightcap

Every option is available in these languages:

Supported languages at Eightcap's customer service
English Chinese Thai Korean
French Spanish Italian German
Vietnamese Portuguese

Eightcap's live chat is great. It was fast and we received fully relevant answers.
We also had a great experience with email support. We received replies to our questions within a day.
Also, we couldn't reach Eightcap's phone support. We tried numerous times, but after choosing English, the line disconnected after a few minutes. This is a shame, as we had a great experience otherwise talking with Eightcap operators: after we opened our second account, a customer support rep called us on the phone immediately, who was very helpful and friendly and activated our account within minutes.
The support is available 24/5.

Eightcap customer service

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74-89% of retail CFD accounts lose money

User forums as an alternative to customer service

Whatever your question or problem is, you're probably not alone. This makes online forums of traders a great source of info about brokers in addition to (or even instead of) official customer service. RandomUser1234 won't be able to help you restore your account, but they can probably offer good tips on platform usage or tell you whether a certain stock is available at a broker.

Some brokers have their own community forums on their trading platforms or websites; alternatively, you can always turn to well-known forum aggregators such as Reddit. Many popular brokers have their own dedicated subreddits. Just post your question, or browse previous threads to see if it's been already answered.

Always exercise caution when taking advice from other forum users. Some information may be incorrect, outdated, or reflect the subjective judgment of a user. Also, do not share sensitive data or other material, such as screenshots that reveal your personal or financial information.

Eightcap help desk responds quickly

When testing the overall quality of customer support at Eightcap and its competitors, we paid special attention to response speed. Because let's face it, we're all very busy; so when faced with a ten-minute wait to get connected to an operator, most of us would rather jump on a Reddit forum for answers or figure out a solution to our problems on our own. So this is how we rated brokers:

  • In the case of phone and live chat support, we considered waiting times of less than one minute as great, and waiting times exceeding five minutes as poor. We scored anything in between as mid-range; including brokers where responses were sometimes swift but sometimes too slow.
  • When it comes to email support, a response within 24 hours is considered great in our book; while we believe it is poor service to keep you waiting for more than two or three days for a reply.
Broker
Live chat speed
Phone speed
Eightcap
Great
Poor
Fusion Markets
Great
Great
Pepperstone
Poor
Great
Customer service response speed at Eightcap vs selected competitors
So why all the hurry? A little hold music won't hurt anyone, right? Perhaps not, but there may be situations where customer service speed can make a huge difference. Imagine you noticed that someone has broken into your account and started to withdraw your money from it. Or maybe you want to sell a free-falling stock but the order panel won't display properly. In such cases, swift customer support can potentially save you hundreds or thousands of dollars.

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74-89% of retail CFD accounts lose money

Eightcap offers high-quality support

Promptly picking up the phone is one thing, but it's just as important to give answers that are clear, comprehensible, sufficiently detailed and relevant to your problem. In addition to response speed, we also rated brokers based on the quality of replies and assistance we received.

  • Brokers we rated as 'great' here gave us all the necessary information and assistance.
  • Those we rated 'poor' left us scratching our heads and looking for alternative sources of information.
  • We gave a 'mid-range' score to brokers where the quality of support was inconsistent or where assistance was often less than useful.

Here's how Eightcap compares to its main competitors when it comes to the helpfulness of live chat, phone and email support.

Broker
Live chat
Phone
Eightcap
Great
Poor
Fusion Markets
Great
Great
Pepperstone
Great
Great
Customer service response quality at Eightcap vs selected competitors

Compare Eightcap with its rivals

Do you fancy using Eightcap's services but not sure you'd get the level of customer service you deserve? Try our broker comparison tool, where you can size up 100+ brokers side by side and filter for many criteria including high-quality customer support.

Want to see how Eightcap fares in other respects such as trading fees, funding options or platform quality? Read our full review of Eightcap for 2024.

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74-89% of retail CFD accounts lose money

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author image
Bence András Rózsa
Author of this article
Bence is a former broker analyst for BrokerChooser. Having an MSc in international economy and finance, he focused on equities, cryptos and newcomer financial services. He also gained years of experience within the brokerage industry, specializing in stock and CFD/forex brokers, crypto providers and robo-advisors.
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