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Eightcap Customer Service

Your expert
Bence András R.
Fact checked by
Gyula L.
Updated
Jan 2024
Personally tested Personally tested
Data-driven Data-driven
Independent Independent

Eightcap customer service

When you contact a broker, whether you are a beginner investor or an experienced trader, you’ll be looking for customer service that is fast and truly helpful. These qualities, in turn, will depend on the range of available channels and the relevance of their responses.

To be able to tell at a glance what you should expect from Eightcap’s customer service, we collected the following must-know information.

Disclaimer: 74-89% of retail investor accounts lose money when trading CFDs. You should consider whether you can afford to take the high risk of losing your money.

If you want to read our full review, including fees, deposit options and other platforms (like web and desktop) then skip to the Eightcap review.

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74-89% of retail CFD accounts lose money

Check out our summary on Eightcap’s customer service compared with similar brokers, Fusion Markets and Pepperstone.

Eightcap customer service vs. similar brokers
Global forex broker Australian forex broker Australian forex and CFD broker
How fast was customer support when we tried?
Fast Fast Fast
Quality of Customer service answers
Good Good Good
Live chat available
Yes Yes Yes
Phone available
Yes Yes Yes
Email available
Yes Yes Yes
24/7 availability
No Yes Yes

Let's continue with a more detailed description of Eightcap’s customer service features.

BrokerChooser score
4.2 4.2 /5
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74-89% of retail CFD accounts lose money

Available customer service channels at Eightcap

One of the most essential components of a well-functioning customer service is the number of channels through which you can reach out for help. Usually, the more communication platforms there are, the more likely it is that somebody will answer your questions in time.

You can get in touch with Eightcap in the following ways.

  • Live chat
  • Phone
  • Email
  • Please note that Eightcap is not available 24/7, so keep that in mind before reaching out for help with an issue that needs an immediate response.

    Eightcap customer service quality

    We define the quality of a broker's customer service based on its response speed (e.g. if they answer the phone within a few minutes, it counts as quick, but if they make you wait a lot, that’s considered a poor response speed) and their response relevance (i.e. whether they provide a clear answer to your questions or an ambiguous one that needs further clarification).

    Response speed at Eightcap

    Live chat

    You’re in good hands. Eightcap’s live chat responds quite fast, someone's usually there to help you within a minute.

    Phone

    Ain’t nobody got time for that. On the phone, Eightcap is a bit sluggish, as the waiting time to be connected often exceeds 5 minutes.

    Email

    No worries! Eightcap will answer your email in a short amount of time, usually within a day.

    Response relevance at Eightcap

    Live chat

    You’ll find what you need. Eightcap’s live chat provides clear and detailed information to any questions you may have.

    Phone

    Although it's possible to call Eightcap, they were never really able to provide relevant answers to our concerns; therefore we suggest avoiding this platform as your main source of information.

    Email

    You’re in the right place for further information. Via email, Eightcap provides you with all the necessary answers to your questions, getting back to you with a detailed and clear summary.

    Eightcap customer service bottomline

    Overall, Eightcap's customer service could be improved in multiple areas. To check out how similar brokers fare compared with Eightcap, use our broker comparison tool here.

    Check out this short video for a behind-the-scenes peek into how our experts personally test and evaluate brokers.

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    Author of this article

    Bence András Rózsa
    Bence András Rózsa

    Bence is a former broker analyst for BrokerChooser. Having an MSc in international economy and finance, he focused on equities, cryptos and newcomer financial services. He also gained years of experience within the brokerage industry, specializing in stock and CFD/forex brokers, crypto providers and robo-advisors.

    Everything you find on BrokerChooser is based on reliable data and unbiased information. We combine our 10+ years finance experience with readers feedback. Read more about our methodology.

    Visit Eightcap 74-89% of retail CFD accounts lose money

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