Eightcap customer service
When you contact a broker, whether you are a beginner investor or an experienced trader, you’ll be looking for customer service that is fast and truly helpful. These qualities, in turn, will depend on the range of available channels and the relevance of their responses.
To be able to tell at a glance what you should expect from Eightcap’s customer service, we collected the following must-know information.
Disclaimer: 74-89% of retail investor accounts lose money when trading CFDs. You should consider whether you can afford to take the high risk of losing your money.
If you want to read our full review, including fees, deposit options and other platforms (like web and desktop) then skip to the Eightcap review.
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74-89% of retail CFD accounts lose money
Check out our summary on Eightcap’s customer service compared with similar brokers, Fusion Markets and Pepperstone.
|
Global forex broker | Australian forex broker | Australian forex and CFD broker |
---|---|---|---|
How fast was customer support when we tried?
|
Fast | Fast | Fast |
Quality of Customer service answers
|
Good | Good | Good |
Live chat available
|
Yes | Yes | Yes |
Phone available
|
Yes | Yes | Yes |
Email available
|
Yes | Yes | Yes |
24/7 availability
|
No | Yes | Yes |
Let's continue with a more detailed description of Eightcap’s customer service features.
Available customer service channels at Eightcap
One of the most essential components of a well-functioning customer service is the number of channels through which you can reach out for help. Usually, the more communication platforms there are, the more likely it is that somebody will answer your questions in time.
You can get in touch with Eightcap in the following ways.
Please note that Eightcap is not available 24/7, so keep that in mind before reaching out for help with an issue that needs an immediate response.
Eightcap customer service quality
We define the quality of a broker's customer service based on its response speed (e.g. if they answer the phone within a few minutes, it counts as quick, but if they make you wait a lot, that’s considered a poor response speed) and their response relevance (i.e. whether they provide a clear answer to your questions or an ambiguous one that needs further clarification).
Response speed at Eightcap
Live chat
You’re in good hands. Eightcap’s live chat responds quite fast, someone's usually there to help you within a minute.
Phone
Ain’t nobody got time for that. On the phone, Eightcap is a bit sluggish, as the waiting time to be connected often exceeds 5 minutes.
No worries! Eightcap will answer your email in a short amount of time, usually within a day.
Response relevance at Eightcap
Live chat
You’ll find what you need. Eightcap’s live chat provides clear and detailed information to any questions you may have.
Phone
Although it's possible to call Eightcap, they were never really able to provide relevant answers to our concerns; therefore we suggest avoiding this platform as your main source of information.
You’re in the right place for further information. Via email, Eightcap provides you with all the necessary answers to your questions, getting back to you with a detailed and clear summary.
Eightcap customer service bottomline
Overall, Eightcap's customer service could be improved in multiple areas. To check out how similar brokers fare compared with Eightcap, use our broker comparison tool here.
Check out this short video for a behind-the-scenes peek into how our experts personally test and evaluate brokers.