Eightcap customer service
When you contact a broker, whether you are a beginner investor or an experienced trader, you’ll be looking for customer service that is fast and truly helpful. These qualities, in turn, will depend on the range of available channels and the relevance of their responses.
To be able to tell at a glance what you should expect from Eightcap’s customer service, we collected the following must-know information.
Customer service
Eightcap's customer service is great via email and live chat in multiple languages. However, we couldn't connect to their phone support.
| Pros | Cons |
|---|---|
| • Live chat | • Couldn't reach phone support |
| • Fast response time |
You can contact Eightcap via:
- live chat
- phone
Every option is available in these languages:
| English | Chinese | Thai | Korean |
| French | Spanish | Italian | German |
| Vietnamese | Portuguese |
Eightcap's live chat is great. It was fast and we received fully relevant answers.
Our experience with email support was mixed: we received detailed and helpful answers within a day, but we also had an email query go unanswered.
Also, we couldn't reach Eightcap's phone support. We tried numerous times, but after choosing English, the line disconnected after a few minutes. This is a shame, as we had a great experience otherwise talking with Eightcap operators: after we opened our second account, a customer support rep called us on the phone immediately, who was very helpful and friendly, and activated our account within minutes.
We liked the 24/7 availability.
Check out our summary on Eightcap’s customer service compared with similar brokers, TMGM and Axi.
| Eightcap | TMGM | Axi | |
|---|---|---|---|
| Global forex broker | Global forex broker | Australian forex broker | |
| How fast was customer support when we tried? | Fast | Fast | Fast |
| Quality of Customer service answers | Good | Good | Good |
| Live chat available | Yes | Yes | Yes |
| Phone available | Yes | Yes | Yes |
| Email available | Yes | Yes | Yes |
| 24/7 availability | Yes | No | No |
Let's continue with a more detailed description of Eightcap’s customer service features.
Eightcap customer service
Available customer service channels at Eightcap
One of the most essential components of a well-functioning customer service is the number of channels through which you can reach out for help. Usually, the more communication platforms there are, the more likely it is that somebody will answer your questions in time.
You can get in touch with Eightcap in the following ways.
The good news is that Eightcap’s customer service is available 24/7, therefore you’ll be able to get answers to your questions on short notice.
Eightcap customer service
Eightcap customer service quality
We define the quality of a broker's customer service based on its response speed (e.g. if they answer the phone within a few minutes, it counts as quick, but if they make you wait a lot, that’s considered a poor response speed) and their response relevance (i.e. whether they provide a clear answer to your questions or an ambiguous one that needs further clarification).
Response speed at Eightcap
Live chat
You’re in good hands. Eightcap’s live chat responds quite fast, someone's usually there to help you within a minute.
Phone
Ain’t nobody got time for that. On the phone, Eightcap is a bit sluggish, as the waiting time to be connected often exceeds 5 minutes.
Eightcap is quite unpredictable. Sometimes answers come pretty fast, but getting feedback only after 2 days is also not unheard of.
Response relevance at Eightcap
Live chat
You’ll find what you need. Eightcap’s live chat provides clear and detailed information to any questions you may have.
Phone
Although it's possible to call Eightcap, they were never really able to provide relevant answers to our concerns; therefore we suggest avoiding this platform as your main source of information.
Not bad, but could be better. Via email, Eightcap gives largely relevant information, but often you wish it was a bit more detailed or more comprehensible.
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Eightcap customer service
Eightcap customer service bottomline
Eightcap's customer service has several strong features but also a few that could be improved a bit. Therefore, we can say that Eightcap's performance is average when it comes to customer support. If you want to have a look at how other brokers similar to Eightcap measure up, check out our broker comparison tool here.
