EasyEquities customer service
When you contact a broker, whether you are a beginner investor or an experienced trader, you’ll be looking for customer service that is fast and truly helpful. These qualities, in turn, will depend on the range of available channels and the relevance of their responses.
To be able to tell at a glance what you should expect from EasyEquities’s customer service, we collected the following must-know information.
If you want to read our full review, including fees, deposit options and other platforms (like web and desktop) then skip to the EasyEquities review.
Customer service
Customer service at EasyEquities could be improved. There is no live chat and the phone support had poor quality. As a plus, the email support gave fast and relevant answers.
| Pros | Cons |
|---|---|
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• Great email support
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• No live chat
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• No 24/7 support
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• Low-quality phone support
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You can contact EasyEquities via:
- phone
The email support works well. We received fast and relevant answers.
EasyEquities phone support was slow and we received largely useless answers.
We missed live chat and 24/7 availability.
Check out our summary on EasyEquities’s customer service compared with similar brokers, Saxo Bank and Interactive Brokers.
| EasyEquities | Saxo Bank | Interactive Brokers | |
|---|---|---|---|
| South African stockbroker | Danish investment bank | International broker providing all asset classes | |
| How fast was customer support when we tried? | Rather slow | Fast | OK |
| Quality of Customer service answers | Too vague or didn't answer | Good | Good |
| Live chat available | No | No | Yes |
| Phone available | Yes | Yes | Yes |
| Email available | Yes | Yes | Yes |
| 24/7 availability | No | No | No |
Let's continue with a more detailed description of EasyEquities’s customer service features.
EasyEquities customer service
Available customer service channels at EasyEquities
One of the most essential components of a well-functioning customer service is the number of channels through which you can reach out for help. Usually, the more communication platforms there are, the more likely it is that somebody will answer your questions in time.
You can get in touch with EasyEquities in the following ways.
Please note that EasyEquities is not available 24/7, so keep that in mind before reaching out for help with an issue that needs an immediate response.
EasyEquities customer service
EasyEquities customer service quality
We define the quality of a broker's customer service based on its response speed (e.g. if they answer the phone within a few minutes, it counts as quick, but if they make you wait a lot, that’s considered a poor response speed) and their response relevance (i.e. whether they provide a clear answer to your questions or an ambiguous one that needs further clarification).
Response speed at EasyEquities
Phone
Ain’t nobody got time for that. On the phone, EasyEquities is a bit sluggish, as the waiting time to be connected often exceeds 5 minutes.
No worries! EasyEquities will answer your email in a short amount of time, usually within a day.
Response relevance at EasyEquities
Phone
Although it's possible to call EasyEquities, they were never really able to provide relevant answers to our concerns; therefore we suggest avoiding this platform as your main source of information.
You’re in the right place for further information. Via email, EasyEquities provides you with all the necessary answers to your questions, getting back to you with a detailed and clear summary.
EasyEquities customer service
EasyEquities customer service bottomline
Overall, EasyEquities's customer service could be improved in multiple areas. To check out how similar brokers fare compared with EasyEquities, use our broker comparison tool here.
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