E*TRADE customer service

When you contact a broker, whether you are a beginner investor or an experienced trader, you’ll be looking for customer service that is fast and truly helpful. These qualities, in turn, will depend on the range of available channels and the relevance of their responses.

To be able to tell at a glance what you should expect from E*TRADE’s customer service, we collected the following must-know information.

If you want to read our full review, including fees, deposit options and other platforms (like web and desktop) then skip to the E*TRADE review.

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Customer service
3.6

E*TRADE has great 24/7 customer service, giving relevant answers. However, during our most recent live chat test, we encountered extremely long waiting times.
Pros Cons
Phone support Slow live chat and phone
Live chat
Relevant answers

You can contact E*TRADE via:

  • phone
  • email
  • live chat

E*TRADE's phone support left us with mixed feelings. When we last tested, no agents were available.

The email service was quick and relevant, we got our answers within 1 day.

We also experienced massive waiting times on live chat. On two separate occasions, we had to wait 50+ minutes for an agent. On the other hand, the answers were clear and helpful both times.

We liked that the E*TRADE support team is available 24/7.

E*TRADE review - Customer Service

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Check out our summary on E*TRADE’s customer service compared with similar brokers, Charles Schwab and Fidelity.

E*TRADE customer service vs. similar brokers
E*TRADE Charles Schwab Fidelity
US stockbroker US discount broker US stockbroker
How fast was customer support when we tried? OK Fast Fast
Quality of Customer service answers Good Good Good
Live chat available Yes Yes Yes
Phone available Yes Yes Yes
Email available Yes No Yes
24/7 availability Yes Yes No

Let's continue with a more detailed description of E*TRADE’s customer service features.

E*TRADE customer service
Available customer service channels at E*TRADE

One of the most essential components of a well-functioning customer service is the number of channels through which you can reach out for help. Usually, the more communication platforms there are, the more likely it is that somebody will answer your questions in time.

You can get in touch with E*TRADE in the following ways.

  • Live chat
  • Phone
  • Email
  • The good news is that E*TRADE’s customer service is available 24/7, therefore you’ll be able to get answers to your questions on short notice.

    E*TRADE customer service
    E*TRADE customer service quality

    We define the quality of a broker's customer service based on its response speed (e.g. if they answer the phone within a few minutes, it counts as quick, but if they make you wait a lot, that’s considered a poor response speed) and their response relevance (i.e. whether they provide a clear answer to your questions or an ambiguous one that needs further clarification).

    Response speed at E*TRADE

    Live chat

    E*TRADE’s live chat speed could be improved. They usually take more than 5 minutes to respond, which may well be enough for you to start guessing the answer on your own!

    Phone

    On the phone, E*TRADE’s speed is somewhat mediocre. Sometimes they are fast, but sometimes you'll have to wait for 3-4 minutes, which is not bad but not very good either.

    Email

    No worries! E*TRADE will answer your email in a short amount of time, usually within a day.

    Response relevance at E*TRADE

    Live chat

    You’ll find what you need. E*TRADE’s live chat provides clear and detailed information to any questions you may have.

    Phone

    On the phone E*TRADE provides all the necessary information in an easily comprehensible way, paying attention to your concerns and giving the right answers.

    Email

    You’re in the right place for further information. Via email, E*TRADE provides you with all the necessary answers to your questions, getting back to you with a detailed and clear summary.

    E*TRADE customer service
    E*TRADE customer service bottomline

    Overall, E*TRADE's customer service could be improved in multiple areas. To check out how similar brokers fare compared with E*TRADE, use our broker comparison tool here.

    Author of this article

    Ádám Nasli

    Author of this article

    Ádám is a motivated finance expert with over two years of experience in banking and investment, and a professional degree in this field. He's eager to help people find the best investment provider for them, and to make the investment sector as transparent as possible.

    Ádám Nasli

    Broker Expert

    Ádám is a motivated finance expert with over two years of experience in banking and investment, and a professional degree in this field. He's eager to help people find the best investment provider for them, and to make the investment sector as transparent as possible.

    Everything you find on BrokerChooser is based on reliable data and unbiased information. We combine our 10+ years finance experience with readers feedback. Read more about our methodology

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