E*TRADE customer service
When you contact a broker, whether you are a beginner investor or an experienced trader, you’ll be looking for customer service that is fast and truly helpful. These qualities, in turn, will depend on the range of available channels and the relevance of their responses.
To be able to tell at a glance what you should expect from E*TRADE’s customer service, we collected the following must-know information.
If you want to read our full review, including fees, deposit options and other platforms (like web and desktop) then skip to the E*TRADE review.
Check out our summary on E*TRADE’s customer service compared with similar brokers, Charles Schwab and Fidelity.
|
US stockbroker | US discount broker | US stockbroker |
---|---|---|---|
How fast was customer support when we tried?
|
OK | Fast | Fast |
Quality of Customer service answers
|
Good | Good | Good |
Live chat available
|
Yes | Yes | Yes |
Phone available
|
Yes | Yes | Yes |
Email available
|
No | Yes | Yes |
24/7 availability
|
Yes | Yes | No |
Let's continue with a more detailed description of E*TRADE’s customer service features.
Available customer service channels at E*TRADE
One of the most essential components of a well-functioning customer service is the number of channels through which you can reach out for help. Usually, the more communication platforms there are, the more likely it is that somebody will answer your questions in time.
You can get in touch with E*TRADE in the following ways.
The good news is that E*TRADE’s customer service is available 24/7, therefore you’ll be able to get answers to your questions on short notice.
E*TRADE customer service quality
We define the quality of a broker's customer service based on its response speed (e.g. if they answer the phone within a few minutes, it counts as quick, but if they make you wait a lot, that’s considered a poor response speed) and their response relevance (i.e. whether they provide a clear answer to your questions or an ambiguous one that needs further clarification).
Response speed at E*TRADE
Live chat
E*TRADE’s live chat speed varies from session to session. One day they respond in a minute; at other times, they make you wait for at least a few minutes.
Phone
On the phone, E*TRADE’s speed is somewhat mediocre. Sometimes they are fast, but sometimes you'll have to wait for 3-4 minutes, which is not bad but not very good either.
Response relevance at E*TRADE
Live chat
You’ll find what you need. E*TRADE’s live chat provides clear and detailed information to any questions you may have.
Phone
On the phone E*TRADE provides all the necessary information in an easily comprehensible way, paying attention to your concerns and giving the right answers.
E*TRADE customer service bottomline
Overall, E*TRADE's customer service could be improved in multiple areas. To check out how similar brokers fare compared with E*TRADE, use our broker comparison tool here.
Check out this short video for a behind-the-scenes peek into how our experts personally test and evaluate brokers.