DEGIRO customer service
When you want to contact a broker, be a beginner investor or an experienced trader, it’s important to have their customer service fast and truly helpful. These depend on the range of their available platforms and the relevance of their responses.
To be able to tell from a glance what you should expect from DEGIRO’s customer service, we collected the following must-know information.
Customer service
Customer support is average at DEGIRO. You can reach out to them in many languages, and phone support is great. On the other hand, there is no live chat and 24/7 availability.
| Pros | Cons |
|---|---|
| • Phone support | • No live chat |
| • Relevant answers | • No 24/7 support |
Phone and email support are available, but there is no live chat service.
A big advantage is that you can contact customer service in your own language if you're from one of the 18 countries supported.
Overall, the quality of DEGIRO'S customer support was OK. The response time of phone support was fast and we got relevant answers. Email support is mediocre, as its average response time was around 2 days.
We missed 24/7 availability. DEGIRO's customer support is only available between 7 a.m. and 9 p.m. local time on weekdays.
Check out our summary on DEGIRO’s customer service compared to similar brokers, TradeStation Global and Interactive Brokers.
| DEGIRO | TradeStation Global | Interactive Brokers | |
|---|---|---|---|
| Dutch discount broker | UK-based global stockbroker | US discount broker | |
| How fast was customer support when we tried? | OK | Fast | OK |
| Quality of Customer service answers | Good | Good | Good |
| Live chat available | No | No | Yes |
| Phone available | Yes | Yes | Yes |
| Email available | Yes | Yes | Yes |
| 24/7 availability | No | No | No |
Let us continue with a more detailed description of DEGIRO’s customer service features.
DEGIRO customer service
Available customer service channels at DEGIRO
One of the most essential components of a well-functioning customer service is the number of platforms on which you can reach out for help. Usually, the more communication tool, the more certainty to have somebody answer your questions in time.
You can get in touch with [Broker] in the following ways.
Pay attention to the fact that DEGIRO is not available 24/7, so you better think twice before reaching out for help waiting for an immediate response.
DEGIRO customer service
DEGIRO customer service quality
We define quality of customer service based on their response-speed (e.g.: if they answer the phone in a few minutes, it counts as quick, but if they make you wait a lot, that’s a poor response-speed quality) and their response-relevance (e.g.: whether they provide a clear or an ambiguous answer to your questions that needs further clarification).
Response speed at DEGIRO
Phone
On the phone, DEGIRO is real quick. They’re at your disposal in a minute, so prepare your questions in advance.
DEGIRO takes its time when it comes to answering your email, sometimes they need more than 2-3 days to make it work. After all, good work takes time, right?
Response relevance at DEGIRO
Phone
On the phone DEGIRO provides all the necessary information in an easily comprehensible way, they pay attention to your concerns and they give the right answers.
You’re in the right place for further information. Via email, DEGIRO provides you with all the necessary answers to your questions since they tend to write a detailed and clear summary to your questions.
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DEGIRO customer service
DEGIRO customer service bottomline
Overall, DEGIRO's customer service could be improved in multiple areas, check how similar brokers operate compared to DEGIRO, use our compare brokers function here.
