DEGIRO customer service

When you contact a broker, whether you are a beginner investor or an experienced trader, you’ll be looking for customer service that is fast and truly helpful. These qualities, in turn, will depend on the range of available channels and the relevance of their responses.

To be able to tell at a glance what you should expect from DEGIRO’s customer service, we collected the following must-know information.

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Customer service
3.8

Customer support is average at DEGIRO. You can reach out to them in many languages, and phone support is great. On the other hand, there is no live chat and 24/7 availability.
Pros Cons
Phone support No live chat
Relevant answers No 24/7 support

Phone and email support are available, but there is no live chat service.

A big advantage is that you can contact customer service in your own language if you're from one of the 18 countries supported.

Overall, the quality of DEGIRO'S customer support was OK. The response time of phone support was fast and we got relevant answers. Email support is mediocre, as its average response time was around 2 days.

We missed 24/7 availability. DEGIRO's customer support is only available between 7 a.m. and 9 p.m. local time on weekdays.

DEGIRO review - Customer Service

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Check out our summary on DEGIRO’s customer service compared with similar brokers, Comdirect and LYNX.

DEGIRO customer service vs. similar brokers
DEGIRO Comdirect LYNX
Dutch discount broker German investment bank Netherlands-based stockbroker
How fast was customer support when we tried? OK OK Fast
Quality of Customer service answers Good Good OKish
Live chat available No No Yes
Phone available Yes Yes Yes
Email available Yes Yes Yes
24/7 availability No Yes No

Let's continue with a more detailed description of DEGIRO’s customer service features.

DEGIRO customer service
Available customer service channels at DEGIRO

One of the most essential components of a well-functioning customer service is the number of channels through which you can reach out for help. Usually, the more communication platforms there are, the more likely it is that somebody will answer your questions in time.

You can get in touch with DEGIRO in the following ways.

  • Phone
  • Email
  • Please note that DEGIRO is not available 24/7, so keep that in mind before reaching out for help with an issue that needs an immediate response.

    DEGIRO customer service
    DEGIRO customer service quality

    We define the quality of a broker's customer service based on its response speed (e.g. if they answer the phone within a few minutes, it counts as quick, but if they make you wait a lot, that’s considered a poor response speed) and their response relevance (i.e. whether they provide a clear answer to your questions or an ambiguous one that needs further clarification).

    Response speed at DEGIRO

    Phone

    On the phone, DEGIRO is real quick. They’re at your disposal within a minute, so prepare your questions in advance.

    Email

    DEGIRO takes its time when it comes to answering your email, sometimes taking more than 2-3 days to get back to you. After all, good work takes time, right?

    Response relevance at DEGIRO

    Phone

    On the phone DEGIRO provides all the necessary information in an easily comprehensible way, paying attention to your concerns and giving the right answers.

    Email

    You’re in the right place for further information. Via email, DEGIRO provides you with all the necessary answers to your questions, getting back to you with a detailed and clear summary.

    DEGIRO customer service
    DEGIRO customer service bottomline

    Overall, DEGIRO's customer service could be improved in multiple areas. To check out how similar brokers fare compared with DEGIRO, use our broker comparison tool here.

    Author of this article

    Gergely Korpos

    Author of this article

    Gergely is the co-founder and CPO of Brokerchooser. His aim is to make personal investing crystal clear for everybody. Gergely has 10 years of experience in the financial markets. He concluded thousands of trades as a commodity trader and equity portfolio manager.

    Gergely Korpos

    Co-founder, CPO

    Gergely is the co-founder and CPO of Brokerchooser. His aim is to make personal investing crystal clear for everybody. Gergely has 10 years of experience in the financial markets. He concluded thousands of trades as a commodity trader and equity portfolio manager.

    Everything you find on BrokerChooser is based on reliable data and unbiased information. We combine our 10+ years finance experience with readers feedback. Read more about our methodology

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