DEGIRO customer service
When you contact a broker, whether you are a beginner investor or an experienced trader, you’ll be looking for customer service that is fast and truly helpful. These qualities, in turn, will depend on the range of available channels and the relevance of their responses.
To be able to tell at a glance what you should expect from DEGIRO’s customer service, we collected the following must-know information.
If you want to read our full review, including fees, deposit options and other platforms (like web and desktop) then skip to the DEGIRO review.
Customer service
Customer support is of mixed quality at DEGIRO. You can reach customer service in many languages, and phone support is great. However, there's no live chat or 24/7 availability.
| Pros | Cons |
|---|---|
| • Phone support | • No live chat |
| • Relevant answers | • No 24/7 support |
Phone and email support are available, but there is no live chat service.
A big advantage is that you can contact customer service in your own language if you're from one of the 18 countries supported.
Overall, the quality of DEGIRO'S customer support was OK. The response time of phone support was fast, and we got useful and relevant answers. Email support is mediocre, though, as its average response time was around 2 days.
We missed 24/7 availability. DEGIRO's customer support is only available between 7 a.m. and 9 p.m. local time on weekdays.
Check out our summary on DEGIRO’s customer service compared with similar brokers, Interactive Brokers and Saxo Bank.
| DEGIRO | Interactive Brokers | Saxo Bank | |
|---|---|---|---|
| German-Dutch discount broker | International broker providing all asset classes | Danish investment bank | |
| How fast was customer support when we tried? | OK | OK | Fast |
| Quality of Customer service answers | Good | Good | Good |
| Live chat available | No | Yes | No |
| Phone available | Yes | Yes | Yes |
| Email available | Yes | Yes | Yes |
| 24/7 availability | Yes | No | No |
Let's continue with a more detailed description of DEGIRO’s customer service features.
DEGIRO customer service
Available customer service channels at DEGIRO
One of the most essential components of a well-functioning customer service is the number of channels through which you can reach out for help. Usually, the more communication platforms there are, the more likely it is that somebody will answer your questions in time.
You can get in touch with DEGIRO in the following ways.
The good news is that DEGIRO’s customer service is available 24/7, therefore you’ll be able to get answers to your questions on short notice.
DEGIRO customer service
DEGIRO customer service quality
We define the quality of a broker's customer service based on its response speed (e.g. if they answer the phone within a few minutes, it counts as quick, but if they make you wait a lot, that’s considered a poor response speed) and their response relevance (i.e. whether they provide a clear answer to your questions or an ambiguous one that needs further clarification).
Response speed at DEGIRO
Phone
On the phone, DEGIRO is real quick. They’re at your disposal within a minute, so prepare your questions in advance.
DEGIRO is quite unpredictable. Sometimes answers come pretty fast, but getting feedback only after 2 days is also not unheard of.
Response relevance at DEGIRO
Phone
On the phone DEGIRO provides all the necessary information in an easily comprehensible way, paying attention to your concerns and giving the right answers.
You’re in the right place for further information. Via email, DEGIRO provides you with all the necessary answers to your questions, getting back to you with a detailed and clear summary.
DEGIRO customer service
DEGIRO customer service bottomline
DEGIRO's customer service has several strong features but also a few that could be improved a bit. Therefore, we can say that DEGIRO's performance is average when it comes to customer support. If you want to have a look at how other brokers similar to DEGIRO measure up, check out our broker comparison tool here.
