Comdirect customer service
When you contact a broker, whether you are a beginner investor or an experienced trader, you’ll be looking for customer service that is fast and truly helpful. These qualities, in turn, will depend on the range of available channels and the relevance of their responses.
To be able to tell at a glance what you should expect from Comdirect’s customer service, we collected the following must-know information.
If you want to read our full review, including fees, deposit options and other platforms (like web and desktop) then skip to the Comdirect review.
Customer service
Comdirect's phone and email customer services work great, although sometimes responses are slow. and live chat is temporarily disabled. All communication is in German only.
| Pros | Cons |
|---|---|
|
• Relevant answers
|
• No live chat
|
|
• 24/7 support
|
• Slow phone support
|
You can contact Comdirect via:
- phone
- 'Live-Support': a desktop sharing feature
Email response times were mixed, with answers arriving sometimes within a day, sometimes longer. The responses were all relevant and helpful.
Comdirect has a unique phone support system compared to other brokers. When you call them, you are be greeted by a friendly AI-based automated customer service, where you can navigate between menus and options using German voice commands, including specific words or phrases. If the automated support can't answer, it will connect you to a human operator. We talked with helpful and friendly operators. They even pointed us to specific pages on Comdirect's website where detailed answers could be found.
There is a 'Live-Support' feature which lets you share your platform screen with a manager for direct interaction. We also liked that the customer service is available 24/7.
On the negative side, Comdirect has discontinued its previously existing live chat feature. This is a shame, as we believe a live chat service is the most efficient way to ask quick questions.
Check out our summary on Comdirect’s customer service compared with similar brokers, flatex and DEGIRO.
| Comdirect | flatex | DEGIRO | |
|---|---|---|---|
| German investment bank | Germany-based stockbroker | German-Dutch discount broker | |
| How fast was customer support when we tried? | OK | Fast | OK |
| Quality of Customer service answers | Good | Good | Good |
| Live chat available | No | No | No |
| Phone available | Yes | Yes | Yes |
| Email available | Yes | Yes | Yes |
| 24/7 availability | Yes | No | Yes |
Let's continue with a more detailed description of Comdirect’s customer service features.
Comdirect customer service
Available customer service channels at Comdirect
One of the most essential components of a well-functioning customer service is the number of channels through which you can reach out for help. Usually, the more communication platforms there are, the more likely it is that somebody will answer your questions in time.
You can get in touch with Comdirect in the following ways.
The good news is that Comdirect’s customer service is available 24/7, therefore you’ll be able to get answers to your questions on short notice.
Comdirect customer service
Comdirect customer service quality
We define the quality of a broker's customer service based on its response speed (e.g. if they answer the phone within a few minutes, it counts as quick, but if they make you wait a lot, that’s considered a poor response speed) and their response relevance (i.e. whether they provide a clear answer to your questions or an ambiguous one that needs further clarification).
Response speed at Comdirect
Phone
Ain’t nobody got time for that. On the phone, Comdirect is a bit sluggish, as the waiting time to be connected often exceeds 5 minutes.
No worries! Comdirect will answer your email in a short amount of time, usually within a day.
Response relevance at Comdirect
Phone
On the phone Comdirect provides all the necessary information in an easily comprehensible way, paying attention to your concerns and giving the right answers.
You’re in the right place for further information. Via email, Comdirect provides you with all the necessary answers to your questions, getting back to you with a detailed and clear summary.
Comdirect customer service
Comdirect customer service bottomline
Overall, Comdirect's customer service could be improved in multiple areas. To check out how similar brokers fare compared with Comdirect, use our broker comparison tool here.
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