Summary

Recommended for investors and CFD traders speaking German and focusing on European securities

Comdirect is a German investment bank established in 1994 and owned by Commerzbank, a major German bank. It is regulated by Germany's Federal Financial Supervisory Authority (BaFin) and is listed on the Frankfurt Stock Exchange.

Comdirect is considered safe because it has a long track record, is listed on a stock exchange, has a banking background and is regulated by the top-tier BaFin.

Being a German bank, all of Comdirect's services are available only in German.

Overall Rating
4.3
Fees
2.0
Account opening
2.6
Deposit and withdrawal
3.5
Trading platform
4.4
Markets and products
5.0
Research
4.0
Customer service
2.8
Education
5.0

Comdirect pros and cons

Comdirect provides access to several German, European and overseas markets. You can trade with all types of products and there is also a great mobile platform. The broker is regulated by a top-tier authority, is listed on a stock exchange and has a banking background.

Comdirect has high trading fees, especially for stocks. The account opening process for non-German/Austrian residents is complicated and can take several weeks, while there is no live chat and phone support is a bit slow. Lastly, a good knowledge of German is required as the services are all in German.

Pros Cons
Extensive range of products and exchanges High fees
Great mobile platform Complicated account opening for non-German/Austrian residents
Rock-solid background Slow phone support and no live chat
Comdirect main features and highlights
🗺️ Country of regulation Germany
💰 Trading fees class High
💰 Inactivity fee charged No
💰 Withdrawal fee amount $0
💰 Minimum deposit $0
🕖 Time to open an account >3 days
💳 Deposit with bank card Not available
👛 Depositing with electronic wallet Not available
💱 Number of base currencies supported 12
🎮 Demo account provided Yes
🛍️ Products offered Stock, ETF, Forex, Fund, Bond, Options, Futures, CFD, Crypto, Warrants

Author of this review

Bence András Rózsa

Author of this review

Bence’s purpose is to help you to understand the logic behind financial services. In his master’s studies, he specialised in business economy and finance to be able to give you a clear picture of the brokerage world. Having reviewed multiple brokers and robo-advisor services, his goal will always be to guide you in the world of investing as it is.

Bence András Rózsa

Broker Analyst

Bence’s purpose is to help you to understand the logic behind financial services. In his master’s studies, he specialised in business economy and finance to be able to give you a clear picture of the brokerage world. Having reviewed multiple brokers and robo-advisor services, his goal will always be to guide you in the world of investing as it is.

Everything you find on BrokerChooser is based on reliable data and unbiased information. We combine our 10+ years finance experience with readers feedback. Read more about our methodology

Comdirect review
Fees

2.0
To find out more about its trading and non-trading fees, visit Comdirect

or
Compare to its best reviewed alternative: Flatex
Comdirect's trading fees are high for all asset classes except bonds. As a plus, non-trading fees are low, there is no withdrawal fee and an inactivity fee is charged only after 3 years.
Pros Cons
No withdrawal fee High trading fees
Low inactivity fee High stock and ETF fees
High forex fees
Comdirect fees snapshot
Assets Fee level Fee terms
US stock High 0.25% of trade value + €7.9 (min. €12.9, max. €62.9)
EURUSD High The fees are built into the spread, 2 pips is the average spread cost during peak trading hours.
Mutual fund High 0-5% of trade value, charged only for buying
Inactivity fee Low No inactivity fee in the first 3 years after account opening, then €1.95 per month if you don't meet certain criteria

How we ranked fees

We ranked Comdirect's fee levels as low, average or high based on how they compare to those of all reviewed brokers.

First, let's go over some basic terms related to broker fees. What you need to keep an eye on are trading fees and non-trading fees.

In the sections below, you will find the most relevant fees of Comdirect for each asset class. For example, in the case of stock investing the most important fees are commissions.

We also compared Comdirect's fees with those of two similar brokers we selected, Flatex and Degiro. This selection is based on objective factors such as products offered, client profile, fee structure, etc. See a more detailed rundown of Comdirect alternatives.

To have a clear overview of Comdirect, let's start with the trading fees.

Comdirect trading fees

Comdirect's trading fees are high, but the fee structure is transparent.

Stock fees and ETF fees

Comdirect has high stock and ETF fees.

Comdirect stock and ETF commission of a $2,000 trade
  Comdirect Flatex Degiro
US stock $15.5 $7.1 $0.7
UK stock $15.5 - $2.6
German stock $11.9 $7.1 $5.8

When you trade stocks at Comdirect, the commission is calculated using a base fee plus a volume-based fee. The fees vary depending on whether the product is traded on a German on non-German exchange, with foreign exchanges carrying a somewhat higher fee.

Stock fees at Comdirect
Market Commission Minimum Maximum
Germany 0.25% + €4.90 €9.90 €59.90
Other markets 0.25% + €7.90 €12.90 €62.90

If you prefer stock trading on margin, you should check Comdirect’s margin rates.

Trading on margin basically means that you borrow money from your broker and can purchase more shares than you could with just the available cash in your account. You have to pay interest on this borrowed money – the interest rate is called the margin rate. It can account for a significant portion of your trading costs.

Comdirect margin rates are average.

Comdirect annual margin rates for stocks
  Comdirect Flatex Degiro
EUR margin rate 4.0% 7.9% 0.8%

Forex fees

Comdirect's forex fees are high.

To have a clear picture of forex fees we calculated a forex benchmark fee for major currency pairs. This catch-all benchmark includes commissions, spreads and financing costs for all brokers.

Comdirect forex benchmark fee of a $20,000 30:1 long position held for one week
  Comdirect Flatex Degiro
EURUSD benchmark fee $18.9 $17.2 -
GBPUSD benchmark fee $18.2 $18.2 -
AUDUSD benchmark fee $22.2 $22.2 -
EURCHF benchmark fee $19.5 $19.5 -
EURGBP benchmark fee $22.1 $22.1 -

Fund fees

Comdirect fund fees are high, at between 0–5% of the trade value. We calculated with a 1% average. 

There are some discount funds which you can buy free of charge.

Comdirect commission for a $2,000 fund purchase
  Comdirect Flatex Degiro
Mutual fund $20.0 $7.1 $11.1

Bond fees

Comdirect has average bond fees.

Comdirect commission of a $10,000 government bond trade
  Comdirect Flatex Degiro
US Treasury bond $34.5 $7.1 -
EU government bond $30.9 $7.1 $11.0

When trading bonds, fees may vary depending on the exchange, just as with stocks.

Bond fees at Comdirect
Market Commission Minimum Maximum
Germany 0.25% + €4.90 €9.90 €59.90
Other markets 0.25% + €7.90 €12.90 €62.90

Options fees

Comdirect's options fees are high.

Comdirect stock index options commission of 10 contracts
  Comdirect Flatex Degiro
German stock index options $54.0 - $10.8

Each index option contract costs €4.5, with a minimum charge of €19 per trade.

Futures fees

Comdirect futures fees are high.

Comdirect stock index futures commission of 10 contracts
  Comdirect Flatex Degiro
German e-mini stock index futures $54.0 - $9.0

Just like in the case of options, each future index or ETF contract costs €4.5, and there is a minimum charge of €19.

A futures stock contract costs €2.50, with a €19 minimum.

CFD fees

Comdirect has average CFD trading fees.

To have a clear understanding of CFD fees we calculated a CFD benchmark fee for the selected products. This catch-all benchmark includes commissions, spreads and financing costs for all brokers.

Comdirect CFD benchmark fees, for a $2,000 long position held for one week
  Comdirect Flatex Degiro
S&P 500 index CFD fee $1.7 $1.7 -
Europe 50 index CFD fee $2.3 $2.3 -
Apple CFD fee $25.5 $13.7 -
Vodafone CFD fee $13.8 $14.0 -

We calculated with 20:1 leverage for stock index CFDs and 5:1 leverage for single stock CFDs.

Comdirect CFD commissions
Asset type Pricing
Indexes No commission, only spread
Currencies No commission, only spread
Commodities No commission, only spread
Bonds No commission, only spread
Stocks 0.10%, min. €4.9, max. €59.9
DAX futures 0.01%, min. €4.9, max. €59.9
Other index futures 0.02%, min. €4.9, max. €59.9

Crypto fees

At Comdirect you can buy cryptos through ETNs (exchange-traded notes). If you want to understand what a crypto ETN is, check out our crypto blogpost.

The ETNs are listed on the Stockholm stock exchange. The commission for trading on this stock exchange is 0.25% of the trade value, plus a €7.90 flat fee, with a minimum of €12.90 and a maximum charge of €62.90.

Non-trading fees

Comdirect has low non-trading fees. It charges no account, deposit or withdrawal fees.

There is no inactivity fee for the first 3 years after opening an account. After that, Comdirect charges a €1.95 monthly fee unless you meet at least one of the following conditions:

  • Execute 2 trades in a quarter 
  • Have a securities savings plan 
  • Have a 'Girokonto' (checking account)
Comdirect non-trading fees
  Comdirect Flatex Degiro
Account fee No No No
Inactivity fee No No No
Deposit fee $0 $0 $0
Withdrawal fee $0 $0 $0

Comdirect review
Account opening

2.6
To experience the account opening process, visit Comdirect

or
Compare to its best reviewed alternative: Flatex
Account opening is easy and fully digital for German and Austrian residents, but is complicated and slow for others.
Pros Cons
No minimum deposit Slow
Fully digital account opening for German/Austrian residents Not fully digital
Complicated account opening for non-German/Austrian residents

Can you open an account?

Open account

It is not transparent who, from which countries, can open an account at Comdirect. We believe that it is possible to open an account from most European countries. However, the process is more complicated if you are not a German or Austrian citizen.

We recommend opening an account only if you have a good knowledge of German as the account opening process and all services are in German. 

What is the minimum deposit at Comdirect?

The required Comdirect minimum deposit is $0. This is great if you want to start trading with smaller amounts.

Account types

At Comdirect, there are four account types dedicated to trading, which are all related to the 'Comdirect Depot' account.

  • 'Comdirect Depot' is the base account for securities trading. If you would like to trade with any asset type on German exchanges, you have to sign up for a Depot account first.
  • 'Währungsanlagenkonto' lets you trade on exchanges outside Germany. It has to be registered to your base 'Depot' account.
  • A 'LiveTrading' account lets you trade on Comdirect's own OTC market with special conditions, such as trading outside trading hours, and instant order completion.
  • If you would like to trade CFDs, you have to open a 'CFD-Konto'. You can do this either within your 'Comdirect Depo' account or as a separate registration.

There are also other account types available, such as 'Girokonto', 'cominvest Depot' and 'JuniorDepot', but these are related to banking or long-term investment services.

During our test, we opened a 'Depot' and a 'CFD-Konto' account.

How to open your account

If you reside in Germany or Austria, the account opening process is fully digital and convenient via video authentication.

Account opening from other countries is very complicated. You have to go through a notarial identification process in your home country and send your application via mail. It is similar to the process at Flatex.

After verification, you will be sent a letter by mail consisting of TAN (transaction authorization number) codes. These are used for first-time logins. After that, multiple authentication methods can be used to log in.

Comdirect review - Account opening

Comdirect review
Deposit and withdrawal

3.5
To find out more about the deposit and withdrawal process, visit Comdirect

or
Compare to its best reviewed alternative: Flatex
Deposits and withdrawals are free of charge, but only bank transfer is available as a method.
Pros Cons
Free withdrawal Credit/Debit card not available
No deposit fee Slow withdrawal - over 3 days
Several account base currencies

Account base currencies

At Comdirect, you can choose from 12 base currencies.

Available base currencies at Comdirect
Australian Dollar British Pound Canadian Dollar
Hungarian Forint Japanese Yen Mexican Peso
Norwegian Krone Polish Zloty South African Rand
Swedish Krona Turkish Lira US Dollar

This account base currency selection is great in comparison with the competitors.

Base currencies at Comdirect vs similar brokers
  Comdirect Flatex Degiro
Number of base currencies 12 1

Why does this matter? For two reasons. If you fund your trading account in the same currency as your bank account or you trade assets in the same currency as your trading account base currency, you don't have to pay a conversion fee.

A convenient way to save on currency conversion fees is opening a multi-currency bank account at a digital bank. These offer bank accounts in several currencies with great currency exchange rates as well as free or cheap international bank transfers. Opening an account only takes a few minutes on your phone.

Compare digital banks

Deposit fees and options

Comdirect charges no deposit fees. On the other hand, you can only use bank transfer to deposit funds.

Comdirect deposit options
  Comdirect Flatex Degiro
Bank transfer Yes Yes Yes
Credit/Debit card No No No
Electronic wallets No No Yes

A bank transfer can take several business days, while payment with a credit/debit card would be instant.

You can only deposit money from accounts which are in your name.

Comdirect review - Deposit and withdrawal - Deposit

Comdirect withdrawal fees and options

Comdirect charges no withdrawal fees. Similarly to deposits, you can use only bank transfer to withdraw funds.

Comdirect withdrawal fees and options
  Comdirect Flatex Degiro
Bank Transfer Yes Yes Yes
Credit/Debit card No No No
Electronic wallets No No No
Withdrawal fee $0 $0 $0

How long does it take to withdraw money from Comdirect? In our experience, bank transfer withdrawal can take at least 3 business days.

You can only withdraw money to accounts in your name.

How do you withdraw money from Comdirect?

  • Log in to your account
  • Click on 'Konto & Karte'
  • From the menu, choose 'Überweisung'
  • Fill in the details and click 'Weiter'

Compare to other brokers

Comdirect review
Web trading platform

4.4
To try the web trading platform yourself, visit Comdirect

or
Compare to its best reviewed alternative: Flatex
Comdirect's web platform is well-designed and easy to use. It has great customization options but lacks price alerts.
Pros Cons
User-friendly No price alerts
Clear fee report CFD trading is on a separate platform
Two-step (safer) login
Comdirect platforms to choose from
Trading platform Score Available
Web 4.4 stars Yes
Mobile 4.7 stars Yes
Desktop 3.5 stars Yes

You can use two web trading platforms: Comdirect's website and CFD Trader. Comdirect's website is for managing your account and investing in securities like stock and bonds. If you would like to trade with CFDs or forex, you have to use CFD Trader.

Both trading platforms are only available in German.

Look and feel

Comdirect's web platform is well-designed and easy to use. Everything can be easily found.

Your starting page is customizable, as you can choose what graphs or news you want to see. 

Comdirect review - Web trading platform

Login and security

There are two ways to log in to your account: either SMS authentication or photoTAN can be used.

The latter is basically a QR code-like scan feature, which requires a separate photoTAN app on your phone. To use this feature, first you have to verify yourself with the TAN codes sent to you by mail.

Search functions

The search functions work well.

When you type in a product name and hit Enter, you will see the closest matches. Click on 'Treffersliste' to see all related products. You can choose asset classes or filter results by asset type, price or exchange.

Comdirect review - Web trading platform - Search

Placing orders

You can use the following order types:

  • Market
  • Limit
  • Stop
  • Trailing Stop

To get a better understanding of these terms, read this overview of order types.

There are also order time limits you can use to make your trading convenient:

  • Good 'til Canceled (GTC)
  • Good 'til Day (GTD)
  • Good This Month (GTM)
Comdirect review - Web trading platform - Order panel

Alerts and notifications

You can't set price alerts but you can set notifications, such as email notifications of your orders.

Portfolio and fee reports

Comdirect has clear portfolio and fee reports. Just go to 'Persönlicher Bereich', then click on 'Depot' and 'Depotübersicht'.

Open account

Comdirect review
Mobile trading platform

4.7
To try the mobile trading platform yourself, visit Comdirect

or
Compare to its best reviewed alternative: Flatex
Comdirect has a dedicated app for trading, which is user-friendly with a modern design. However, you can't filter searches, which makes it a bit complicated.
Pros Cons
User-friendly Search function is a bit complicated
Two-step (safer) login
Price alerts

Comdirect offers several mobile apps related to its services.

  1. Comdirect: an overall mobile platform for your banking and trading needs.
  2. photoTan: helps authentication through a QR code-like system.
  3. Mobile Comdirect: the old version of the Comdirect app.
  4. Trading: Comdirect's dedicated trading app.

All apps are available both for Android and iOS. In this review, we tested Comdirect's Trading app on iOS. It is only available in German.

Look and feel

The mobile app is a stripped-down, minimalistic version of the web platform. It includes only the most important features, such as news or the best market performer of the moment.

Comdirect review - Mobile trading platform

Login and security

Comdirect provides a safe login through the photoTAN service. Biometric authentication is also available, which makes the login more convenient.

Search functions

The search functions are OK. You can search for products by tapping on the search icon in the top right corner.

On the negative side, you can't set up any custom filters. This makes searching a bit complicated. 

Comdirect review - Mobile trading platform - Search

Placing orders

When placing an order, you can select whether to execute a traditional exchange trade ('Inlandsorder') or an over-the-counter (OTC) trade through the LiveTrading service. The former will complete your trade on one of Germany's exchanges, while the latter will direct you to Comdirect's OTC market, where your order will be completed instantly under different conditions, for example without stock or exchange fees, regardless of trading hours. For each method, different order types are available.

For 'Inlandsorder', the following order types are available:

  • Market
  • Limit
  • Stop
  • Trailing Stop
  • OCO (one-cancels-the-other)

There are also order time limits you can use:

  • Good 'til Canceled (GTC)
  • Good 'til Day (GTD)
  • Good This Month (GTM)
Comdirect review - Mobile trading platform - Order panel

Alerts and notifications

You can set price alerts and notifications.

Open account

Comdirect review
Desktop trading platform

3.5
To try the desktop trading platform yourself, visit Comdirect

or
Compare to its best reviewed alternative: Flatex
Comdirect has an advanced desktop trading platform with professional charting and great customization. However, the design is a bit outdated and hard to use for non-experts.
Pros Cons
Good customizability (for charts, workspace) No clear fee report available
Two-step (safer) login Outdated design
Price alerts

Comdirect's desktop platform ProTrader launches in a separate Java client on your computer. Click on 'Persönlicher Bereich/ProTrader' to launch it. The trading platform is available only in German.

Look and feel

ProTrader has an outdated design, but you can see everything in one window, which is quite extraordinary. You can also create your own layouts with the help of 47 technical indicators. However, the platform may be a bit too advanced for inexperienced clients. 

Comdirect review - Desktop trading platform

Login and security

To use this platform, you first have to log in on the website, using one of the two-step authentication methods

Search functions

The search functions are OK. When searching for a product, the most relevant products will be shown. The filter settings are great if you know which asset type or exchange you need. The only downside is that it feels outdated, and it took some time to find all features.

Comdirect review - Desktop trading platform - Search

Placing orders

You can use the following order types on ProTrader:

  • Limit
  • Trailing
  • Stop
  • OCO

It is great that you can choose the exchange where you want your order to be completed. On the other hand, you have to do this manually. Each option is listed next to the product name in a separate column.

If you are not familiar with order types, read this overview.

There are also order time limits you can use:

  • Good 'til Day (GTD)
  • Good This Month (GTM)
Comdirect review - Desktop trading platform - Order panel

Alerts and notifications

You can set alerts and notifications on ProTrader. Click on 'Watchlisten' and then set the price limit where you want to get notified. As soon as the price is reached, you will receive a pop-up with a sound alert.

Portfolio and fee reports

The fee reports are not available in the desktop platform, only on Comdirect's web platform. 

Open account

Comdirect review
Markets and products

5.0
To dig even deeper in markets and products, visit Comdirect

or
Compare to its best reviewed alternative: Flatex
You can trade with all types of assets at Comdirect. There is also a great selection within asset classes, covering a lot of German, European and overseas exchanges.
Comdirect asset classes
  Comdirect Flatex Degiro
Stock Yes Yes Yes
ETF Yes Yes Yes
Forex Yes Yes No
Fund Yes Yes Yes
Bond Yes Yes Yes
Options Yes No Yes
Futures Yes No Yes
CFD Yes Yes No
Crypto Yes No Yes

The product range and the number of available markets at Comdirect are great. You can trade with every type of asset, with an exceptional range of bonds and mutual funds.

Stocks and ETFs

Comdirect has a great selection of stocks and ETFs.

Comdirect stock and ETF selection
  Comdirect Flatex Degiro
Stock markets (#) 27 22 30
ETFs (#) 1,700 860 5,400

In addition to German exchanges, Comdirect provides access to major EU and overseas markets

Available exchanges at Comdirect
Country Exchange
Australia Sydney Exchange
France Euronext Paris
United Kingdom London Stock Exchange
Italy Milan Exchange
Canada Toronto Stock Exchange, TSX Venture Exchange
Netherlands Euronext Amsterdam
Sweden OMX Stockholm, First North Stockholm
Switzerland SIX Swiss Exchange
Spain Madrid Exchange
United States New York Stock Excange, NASDAQ, AMEX and OTC

Forex

Comdirect offers a wide selection of forex pairs to trade.

Comdirect forex selection
  Comdirect Flatex Degiro
Currency pairs (#) 72 70 -

Funds

Comdirect has a great mutual fund selection.

Comdirect mutual fund selection
  Comdirect Flatex Degiro
Fund providers (#) 91 60 64

You can find major fund providers like Morgan Stanley, Vanguard, BlackRock and Fidelity.

Bonds

Comdirect has an impressively large number of bonds to trade, with the offering significantly larger than it was earlier. The products include both government and corporate bonds. 

Comdirect bond selection
  Comdirect Flatex Degiro
Bonds (#) 62,000 30,000 649

Options

Comdirect gives access to few options exchanges.

Comdirect options selection
  Comdirect Flatex Degiro
Options markets (#) 5 - 12

Futures

Similar to options, the selection of futures is not competitive. You can trade futures only on the Eurex market.

Comdirect futures selection
  Comdirect Flatex Degiro
Futures markets (#) 1 - 14

CFDs

Disclaimer: CFDs are complex instruments and come with a high risk of losing money rapidly due to leverage. 78% of retail investor accounts lose money when trading CFDs with this provider. You should consider whether you understand how CFDs work and whether you can afford to take the high risk of losing your money.

Comdirect offers an average range of CFDs.

Comdirect CFD selection
  Comdirect Flatex Degiro
Stock index CFDs (#) 57 68 -
Stock CFDs (#) 1,000 2,000 -
Commodity CFDs (#) 18 13 -
Bond CFDs (#) 4 - -

Cryptos

Comdirect has an excellent selection of cryptocurriences to trade.

Comdirect crypto selection
  Comdirect Flatex Degiro
Cryptos (#) 10 - 4
List of available cryptocurrencies
Bitcoin (BTC) Ethereum (ETH)
Ripple (XRP) Bitcoin Cash (BCH/BCC)
Dash (DASH) Litecoin
Monero (XMR) NEO (NEO)
Ether Classic (ETC) Zcash (ZEC)

FCA bans the sale of crypto-derivatives to UK retail consumers from 6 January 2021.

Social trading 

Comdirect provides a social trading service through Wikifolio, just like Flatex. Wikifolio is a third-party online platform where traders publish and supervise their trading ideas.

Comdirect review
Research

4.0
To check the available research tools and assets, visit Comdirect

or
Compare to its best reviewed alternative: Flatex
Comdirect has great research services, with many tools and easily accessible information on both ProTrader and the web platform. However, news is only available in German.
Pros Cons
Good interactive chart News is only in German
Trading ideas
Data on asset fundamentals

Most research tools are available on the Comdirect website.

Trading ideas

Comdirect review - Research - Recommendations

Fundamental data

On the Comdirect website, you can find a lot of fundamental data, mainly for stocks. From historical income statements to financial balances or company portfolio summaries, most of the data can be found all in one place. 

Basic fundamental data is also available for indexes, funds and bonds. For example, you can check which stocks are components of an index.

Comdirect review - Research - Fundamental data

Charting

Comdirect's charting tools are best when used on ProTrader. You can view 47 technical indicators, and also create your own charts. This is a great feature that can help a lot with technical analysis.

Comdirect review - Research - Charting

News feed

The news feed on ProTrader has an old, clunky design. The user experience is much better on the website. You can read the latest and top global news. Clicking 'Hilfe & Service', then 'Finanzwissen', you can subscribe to a newsletter that gives you regular background reports on stock markets and new products from independent editors and Comdirect. However, the newsletter, the dictionary, and all news features are only available in German: some international users would miss out on a lot because of this.

Other research tools you may enjoy

Comdirect has great screeners. A screening tool is basically an advanced search tool, where you can save various different filters to find the best products for yourself. Comdirect has screening tools for almost all asset classes.

Compare research pros and cons

Comdirect review
Customer service

2.8
To find customer service contact information details, visit Comdirect

or
Compare to its best reviewed alternative: Flatex
Comdirect's phone and email customer services work great, although sometimes responses are slow. and live chat is temporarily disabled. All communication is in German only.
Pros Cons
Relevant answers No live chat
24/7 support Slow phone support

You can contact Comdirect via:

  • email
  • phone
  • 'Live-Support': a desktop sharing feature

Email response times were mixed, with answers arriving sometimes within a day, sometimes longer. The responses were all relevant and helpful.

Comdirect has a unique phone support system compared to other brokers. When you call them, you are be greeted by a friendly AI-based automated customer service, where you can navigate between menus and options using German voice commands, including specific words or phrases. If the automated support can't answer, it will connect you to a human operator. We talked with helpful and friendly operators. They even pointed us to specific pages on Comdirect's website where detailed answers could be found.

There is a 'Live-Support' feature which lets you share your platform screen with a manager for direct interaction. We also liked that the customer service is available 24/7.

On the negative side, Comdirect has discontinued its previously existing live chat feature. This is a shame, as we believe a live chat service is the most efficient way to ask quick questions.

Comdirect review - Customer Service

Open account

Comdirect review
Education

5.0
To check the available education material and assets, visit Comdirect

or
Compare to its best reviewed alternative: Flatex
At Comdirect, you can expand your financial knowledge with multiple tools, ranging from a demo account to quality articles.
Pros Cons
Demo account None
Trading platform tutorial
Educational videos

At Comdirect you can learn in the following ways:

  • Demo CFD account
  • Platform tutorial videos
  • General educational videos
  • Webinars
  • Quality educational articles

You can sign up for a demo account to try out CFD trading from within your personal base trading account. We think this is the best way to experience trading at any broker.

We liked Comdirect magazine, which contains interesting articles on multiple market-related topics.

There is also a glossary, called 'Börsenlexikon', to help you get comfortable with financial expressions and terms.

As with other services, all content is available only in German.

Comdirect review - Education

Open account

Comdirect review
Safety

To find out more about safety and regulation, visit Comdirect

or
Compare to its best reviewed alternative: Flatex
Comdirect is regulated by Germany's BaFin, has a banking background and is listed on the stock exchange. Clients also enjoy investor protection for cash and securities.
Pros Cons
High level of investor protection None
Banking background
Listed on stock exchange

Is Comdirect regulated?

Yes, it is regulated by the Federal Financial Supervisory Authority (BaFin), the German top-tier regulator.

Is Comdirect safe?

To be certain if a brokerage is safe, we highly advise that you check two facts: 

  • how you are protected if something goes wrong 
  • what the background of the broker is

How you are protected

Comdirect provides its services through the entity Comdirect bank AG, which means all clients are eligible for the same amount of investor protection.

Comdirect investor protection
Country of clients Protection amount Regulator Legal entity
All countries €20,000 for securities
€100,000 for cash deposits
Federal Financial Supervisory Authority (BaFin) Comdirect bank AG

Comdirect provides negative balance protection for forex spot and CFD trading, but only for retail clients from the European Union. Professional and non-EU clients are not covered with any negative balance protection.

Background

Comdirect is based in Germany and was founded in 1994. The longer track record a broker has, the more proof we have that it has successfully survived previous financial crises.

Its parent company is Commerzbank, which holds 80% of Comdirect shares. This is a good sign for Comdirect's safety, as a strong bank as a parent company can provide further financial stability for an online broker.

Having a banking license, being listed on a stock exchange and regulated by the top-tier BaFin are all great signs for Comdirect's safety.

Find your safe broker

Comdirect review
Bottom line

Visit Comdirect if you are looking for further details and information

or
Compare to its best reviewed alternative: Flatex

Comdirect is a German online broker established in 1994. Its parent company is Commerzbank, one of the biggest banks in Germany.

It is recommended for traders with a good knowledge of German.

Comdirect provides access to both European and overseas exchanges with a wide range of products. Its mobile platform is great and the broker is considered safe because it has a banking background, is listed on a stock exchange and is regulated by a top-tier authority.

On the other hand, fees are high, especially stock trading fees. Anyone can open an account, although for residents outside of Germany and Austria, the process is complicated and could take several weeks. There is no functioning live chat and phone support is a bit slow.

If you are looking for a customizable web and desktop platform for trading on German markets, feel free to try Comdirect.

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