CMC Markets customer service
When you contact a broker, whether you are a beginner investor or an experienced trader, you’ll be looking for customer service that is fast and truly helpful. These qualities, in turn, will depend on the range of available channels and the relevance of their responses.
To be able to tell at a glance what you should expect from CMC Markets’s customer service, we collected the following must-know information.
Disclaimer: 76% of retail investor accounts lose money when trading CFDs with this provider. You should consider whether you can afford to take the high risk of losing your money.
If you want to read our full review, including fees, deposit options and other platforms (like web and desktop) then skip to the CMC Markets review.
Customer service
Customer support at CMC Markets is great: fast and reliable, with emails often answered on the same day. On the other hand, it is only available 24/5.
| Pros | Cons |
|---|---|
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• Phone support
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• No 24/7 support
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• Live chat
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• Fast response time
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You can contact CMC Markets via:
- Live chat
- Phone
CMC Markets's customer services are available in multiple languages:
| Available languages at CMC's customer support | ||
|---|---|---|
| Chinese | English | French |
| German | Italian | Norwegian |
| Polish | Spanish | Swedish |
All services are fast and reliable. Live chat was always responsive, and we got relevant and clear answers in under a minute.
Phone support is great, too; wait times were short, and all operators were helpful, speaking in a clear, understandable voice.
When it came to emails, most of our inquiries were answered on the same day. However, on one occasion we didn't receive a response for a full week on the status of our account verification. The misunderstanding was solved with the help of live chat.
We missed 24/7 availability. CMC Markets customer support is only available Monday to Friday, though it is available 24 hours a day, which is a great help for customers across the globe.
Check out our summary on CMC Markets’s customer service compared with similar brokers, IG and XTB.
| CMC Markets | IG | XTB | |
|---|---|---|---|
| Global CFD broker | Global CFD and forex broker | Global CFD broker | |
| How fast was customer support when we tried? | Fast | OK | Fast |
| Quality of Customer service answers | Good | Good | Good |
| Live chat available | Yes | Yes | Yes |
| Phone available | Yes | Yes | Yes |
| Email available | Yes | Yes | Yes |
| 24/7 availability | No | No | No |
Let's continue with a more detailed description of CMC Markets’s customer service features.
CMC Markets customer service
Available customer service channels at CMC Markets
One of the most essential components of a well-functioning customer service is the number of channels through which you can reach out for help. Usually, the more communication platforms there are, the more likely it is that somebody will answer your questions in time.
You can get in touch with CMC Markets in the following ways.
Please note that CMC Markets is not available 24/7, so keep that in mind before reaching out for help with an issue that needs an immediate response.
CMC Markets customer service
CMC Markets customer service quality
We define the quality of a broker's customer service based on its response speed (e.g. if they answer the phone within a few minutes, it counts as quick, but if they make you wait a lot, that’s considered a poor response speed) and their response relevance (i.e. whether they provide a clear answer to your questions or an ambiguous one that needs further clarification).
Response speed at CMC Markets
Live chat
You’re in good hands. CMC Markets’s live chat responds quite fast, someone's usually there to help you within a minute.
Phone
On the phone, CMC Markets is real quick. They’re at your disposal within a minute, so prepare your questions in advance.
No worries! CMC Markets will answer your email in a short amount of time, usually within a day.
Response relevance at CMC Markets
Live chat
You’ll find what you need. CMC Markets’s live chat provides clear and detailed information to any questions you may have.
Phone
On the phone CMC Markets provides all the necessary information in an easily comprehensible way, paying attention to your concerns and giving the right answers.
You’re in the right place for further information. Via email, CMC Markets provides you with all the necessary answers to your questions, getting back to you with a detailed and clear summary.
CMC Markets customer service
CMC Markets customer service bottomline
CMC Markets's customer service is exceptionally good across multiple dimensions, therefore you'll be in good hands when it comes to any broker-related questions. If you want to have a look at how other brokers similar to CMC Markets compare in this regard, check out our broker comparison tool here.
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