City Index customer service

When you contact a broker, whether you are a beginner investor or an experienced trader, you’ll be looking for customer service that is fast and truly helpful. These qualities, in turn, will depend on the range of available channels and the relevance of their responses.

To be able to tell at a glance what you should expect from City Index’s customer service, we collected the following must-know information.

If you want to read our full review, including fees, deposit options and other platforms (like web and desktop) then skip to the City Index review.

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70% of retail CFD accounts lose money

Customer service
4.0

City Index customer service is great. You can reach them in many ways and get fast and relevant answers via phone and chat. On the negative side, email support is really slow.
Pros Cons
Live chat No 24/7 support
Great phone support Slow email support

You can contact City Index via:

  • phone
  • live chat
  • email

Phone support is great. We connected with an agent instantly and received relevant answers.

If you prefer using live chat, click 'Chat'. It opens a chatbot, which can answer only some basic questions, like "How can I deposit?". It's a bit more tricky if you want to talk to a real person. You have to type 'agent', after which the chatbot offers to connect you with a sales or support agent.

We received relevant but slow answers via email. On some occasions, it took as much as 6 days to get an answer, or even more during the summer holiday season. 

City Index's customer service is not fully 24/7, but is available 24/5 from 5 p.m. Sunday to 5 p.m. Friday EST.

City Index review - Customer Service

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70% of retail CFD accounts lose money

Check out our summary on City Index’s customer service compared with similar brokers, CMC Markets and ETX Capital.

City Index customer service vs. similar brokers
City Index CMC Markets ETX Capital
Global CFD and forex broker Global CFD and forex broker Global CFD and forex broker
How fast was customer support when we tried? Fast Fast Fast
Quality of Customer service answers Good Good Good
Live chat available Yes Yes Yes
Phone available Yes Yes Yes
Email available Yes Yes Yes
24/7 availability No No No

Let's continue with a more detailed description of City Index’s customer service features.

City Index customer service
Available customer service channels at City Index

One of the most essential components of a well-functioning customer service is the number of channels through which you can reach out for help. Usually, the more communication platforms there are, the more likely it is that somebody will answer your questions in time.

You can get in touch with City Index in the following ways.

  • Live chat
  • Phone
  • Email
  • Please note that City Index is not available 24/7, so keep that in mind before reaching out for help with an issue that needs an immediate response.

    City Index customer service
    City Index customer service quality

    We define the quality of a broker's customer service based on its response speed (e.g. if they answer the phone within a few minutes, it counts as quick, but if they make you wait a lot, that’s considered a poor response speed) and their response relevance (i.e. whether they provide a clear answer to your questions or an ambiguous one that needs further clarification).

    Response speed at City Index

    Live chat

    You’re in good hands. City Index’s live chat responds quite fast, someone's usually there to help you within a minute.

    Phone

    On the phone, City Index is real quick. They’re at your disposal within a minute, so prepare your questions in advance.

    Email

    City Index takes its time when it comes to answering your email, sometimes taking more than 2-3 days to get back to you. After all, good work takes time, right?

    Response relevance at City Index

    Live chat

    You’ll find what you need. City Index’s live chat provides clear and detailed information to any questions you may have.

    Phone

    On the phone City Index provides all the necessary information in an easily comprehensible way, paying attention to your concerns and giving the right answers.

    Email

    You’re in the right place for further information. Via email, City Index provides you with all the necessary answers to your questions, getting back to you with a detailed and clear summary.

    City Index customer service
    City Index customer service bottomline

    City Index's customer service has several strong features but also a few that could be improved a bit. Therefore, we can say that City Index's performance is average when it comes to customer support. If you want to have a look at how other brokers similar to City Index measure up, check out our broker comparison tool here.

    Author of this article

    Ádám Nasli

    Author of this article

    Ádám is a motivated finance expert with over two years of experience in banking and investment, and a professional degree in this field. He's eager to help people find the best investment provider for them, and to make the investment sector as transparent as possible.

    Ádám Nasli

    Broker Expert

    Ádám is a motivated finance expert with over two years of experience in banking and investment, and a professional degree in this field. He's eager to help people find the best investment provider for them, and to make the investment sector as transparent as possible.

    Everything you find on BrokerChooser is based on reliable data and unbiased information. We combine our 10+ years finance experience with readers feedback. Read more about our methodology

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