CITIC Securities customer service

When you contact a broker, whether you are a beginner investor or an experienced trader, you’ll be looking for customer service that is fast and truly helpful. These qualities, in turn, will depend on the range of available channels and the relevance of their responses.

To be able to tell at a glance what you should expect from CITIC Securities’s customer service, we collected the following must-know information.

If you want to read our full review, including fees, deposit options and other platforms (like web and desktop) then skip to the CITIC Securities review.

Visit broker

Customer service
5.0

Customer service at CITIC Securities is exceptionally good across all channels, so you'll be in good hands when it comes to your broker-related questions.
Pros Cons
Phone support None
Live chat
Fast response time

You can contact CITIC Securities via:

  • live chat
  • phone
  • email
  • AI chatbot

 

See CITIC Securities contacts and hours of operation in the table below.

CITIC Securities customer service
  Number   Hours of operation
Hong Kong  (852) 2237 9338 Monday-Friday: 9 a.m. to 6 p.m.
Night trading support (HK) (852) 2237 9466  
China Toll-Free Line 400 8180 338 / 95548  Monday-Friday: 9 a.m. to 6 p.m.
Email [email protected]  

CITIC Securities has a fast live chat. The relevancy of the answers was satisfactory.

Phone support was fast and we received relevant answers from their staff.

CITIC Securities also provides an AI chatbot service, where you can get basic information quickly. You can even ask the bot about a specific stock, and receive the latest stock price and its recent movements.

Lastly, we liked the 24/7 availability of customer service.

Citic Securities review - Customer Service

Visit broker More

Check out our summary on CITIC Securities’s customer service compared with similar brokers, Industrial Securities and Interactive Brokers.

CITIC Securities customer service vs. similar brokers
CITIC Securities Industrial Securities Interactive Brokers
Chinese securities firm Chinsee securities firm US discount broker
How fast was customer support when we tried? Fast Fast OK
Quality of Customer service answers Good Good Good
Live chat available Yes Yes Yes
Phone available Yes Yes Yes
Email available Yes Yes Yes
24/7 availability Yes Yes No

Let's continue with a more detailed description of CITIC Securities’s customer service features.

Citic Securities customer service
Available customer service channels at CITIC Securities

One of the most essential components of a well-functioning customer service is the number of channels through which you can reach out for help. Usually, the more communication platforms there are, the more likely it is that somebody will answer your questions in time.

You can get in touch with CITIC Securities in the following ways.

  • Live chat
  • Phone
  • Email
  • The good news is that CITIC Securities’s customer service is available 24/7, therefore you’ll be able to get answers to your questions on short notice.

    Citic Securities customer service
    CITIC Securities customer service quality

    We define the quality of a broker's customer service based on its response speed (e.g. if they answer the phone within a few minutes, it counts as quick, but if they make you wait a lot, that’s considered a poor response speed) and their response relevance (i.e. whether they provide a clear answer to your questions or an ambiguous one that needs further clarification).

    Response speed at CITIC Securities

    Live chat

    You’re in good hands. CITIC Securities’s live chat responds quite fast, someone's usually there to help you within a minute.

    Phone

    On the phone, CITIC Securities is real quick. They’re at your disposal within a minute, so prepare your questions in advance.

    Email

    No worries! CITIC Securities will answer your email in a short amount of time, usually within a day.

    Response relevance at CITIC Securities

    Live chat

    You’ll find what you need. CITIC Securities’s live chat provides clear and detailed information to any questions you may have.

    Phone

    On the phone CITIC Securities provides all the necessary information in an easily comprehensible way, paying attention to your concerns and giving the right answers.

    Email

    You’re in the right place for further information. Via email, CITIC Securities provides you with all the necessary answers to your questions, getting back to you with a detailed and clear summary.

    Citic Securities customer service
    CITIC Securities customer service bottomline

    CITIC Securities's customer service is exceptionally good across multiple dimensions, therefore you'll be in good hands when it comes to any broker-related questions. If you want to have a look at how other brokers similar to CITIC Securities compare in this regard, check out our broker comparison tool here.

    Author of this article

    Gergely Korpos

    Author of this article

    Gergely is the co-founder and CPO of Brokerchooser. His aim is to make personal investing crystal clear for everybody. Gergely has 10 years of experience in the financial markets. He concluded thousands of trades as a commodity trader and equity portfolio manager.

    Gergely Korpos

    Co-founder, CPO

    Gergely is the co-founder and CPO of Brokerchooser. His aim is to make personal investing crystal clear for everybody. Gergely has 10 years of experience in the financial markets. He concluded thousands of trades as a commodity trader and equity portfolio manager.

    Everything you find on BrokerChooser is based on reliable data and unbiased information. We combine our 10+ years finance experience with readers feedback. Read more about our methodology

    Share

    Comments

    ×