CITIC Securities customer service
When you contact a broker, whether you are a beginner investor or an experienced trader, you’ll be looking for customer service that is fast and truly helpful. These qualities, in turn, will depend on the range of available channels and the relevance of their responses.
To be able to tell at a glance what you should expect from CITIC Securities’s customer service, we collected the following must-know information.
If you want to read our full review, including fees, deposit options and other platforms (like web and desktop) then skip to the CITIC Securities review.
Customer service
Customer service at CITIC Securities is exceptionally good across all channels, so you'll be in good hands when it comes to your broker-related questions.
| Pros | Cons |
|---|---|
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• Phone support
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None |
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• Live chat
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• Fast response time
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You can contact CITIC Securities via:
- live chat
- phone
- AI chatbot
See CITIC Securities contacts and hours of operation in the table below.
| Number | Hours of operation | |
|---|---|---|
| Hong Kong | (852) 2237 9338 | Monday-Friday: 9 a.m. to 6 p.m. |
| Night trading support (HK) | (852) 2237 9466 | |
| China Toll-Free Line | 400 8180 338 / 95548 | Monday-Friday: 9 a.m. to 6 p.m. |
| [email protected] |
CITIC Securities has a fast live chat. The relevancy of the answers was satisfactory.
Phone support was fast and we received relevant answers from their staff.
CITIC Securities also provides an AI chatbot service, where you can get basic information quickly. You can even ask the bot about a specific stock, and receive the latest stock price and its recent movements.
Lastly, we liked the 24/7 availability of customer service.
Check out our summary on CITIC Securities’s customer service compared with similar brokers, Interactive Brokers and TradeStation.
| CITIC Securities | Interactive Brokers | TradeStation | |
|---|---|---|---|
| Chinese securities firm | International broker providing all asset classes | US stockbroker | |
| How fast was customer support when we tried? | Fast | OK | OK |
| Quality of Customer service answers | Good | Good | OKish |
| Live chat available | Yes | Yes | Yes |
| Phone available | Yes | Yes | Yes |
| Email available | Yes | Yes | Yes |
| 24/7 availability | Yes | No | No |
Let's continue with a more detailed description of CITIC Securities’s customer service features.
CITIC Securities customer service
Available customer service channels at CITIC Securities
One of the most essential components of a well-functioning customer service is the number of channels through which you can reach out for help. Usually, the more communication platforms there are, the more likely it is that somebody will answer your questions in time.
You can get in touch with CITIC Securities in the following ways.
The good news is that CITIC Securities’s customer service is available 24/7, therefore you’ll be able to get answers to your questions on short notice.
CITIC Securities customer service
CITIC Securities customer service quality
We define the quality of a broker's customer service based on its response speed (e.g. if they answer the phone within a few minutes, it counts as quick, but if they make you wait a lot, that’s considered a poor response speed) and their response relevance (i.e. whether they provide a clear answer to your questions or an ambiguous one that needs further clarification).
Response speed at CITIC Securities
Live chat
You’re in good hands. CITIC Securities’s live chat responds quite fast, someone's usually there to help you within a minute.
Phone
On the phone, CITIC Securities is real quick. They’re at your disposal within a minute, so prepare your questions in advance.
No worries! CITIC Securities will answer your email in a short amount of time, usually within a day.
Response relevance at CITIC Securities
Live chat
You’ll find what you need. CITIC Securities’s live chat provides clear and detailed information to any questions you may have.
Phone
On the phone CITIC Securities provides all the necessary information in an easily comprehensible way, paying attention to your concerns and giving the right answers.
You’re in the right place for further information. Via email, CITIC Securities provides you with all the necessary answers to your questions, getting back to you with a detailed and clear summary.
CITIC Securities customer service
CITIC Securities customer service bottomline
CITIC Securities's customer service is exceptionally good across multiple dimensions, therefore you'll be in good hands when it comes to any broker-related questions. If you want to have a look at how other brokers similar to CITIC Securities compare in this regard, check out our broker comparison tool here.
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