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CITIC Securities Customer Service

Your expert
Adam N.
Fact checked by
Updated
Jan 2024
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CITIC Securities customer service

When you contact a broker, whether you are a beginner investor or an experienced trader, you’ll be looking for customer service that is fast and truly helpful. These qualities, in turn, will depend on the range of available channels and the relevance of their responses.

To be able to tell at a glance what you should expect from CITIC Securities’s customer service, we collected the following must-know information.

If you want to read our full review, including fees, deposit options and other platforms (like web and desktop) then skip to the CITIC Securities review.

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Check out our summary on CITIC Securities’s customer service compared with similar brokers, Interactive Brokers and TradeStation.

CITIC Securities customer service vs. similar brokers
Chinese securities firm International broker providing all asset classes US stockbroker
How fast was customer support when we tried?
Fast OK OK
Quality of Customer service answers
Good Good OKish
Live chat available
Yes Yes Yes
Phone available
Yes Yes Yes
Email available
Yes Yes Yes
24/7 availability
Yes No No

Let's continue with a more detailed description of CITIC Securities’s customer service features.

BrokerChooser score
4.5 4.5 /5
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Available customer service channels at CITIC Securities

One of the most essential components of a well-functioning customer service is the number of channels through which you can reach out for help. Usually, the more communication platforms there are, the more likely it is that somebody will answer your questions in time.

You can get in touch with CITIC Securities in the following ways.

  • Live chat
  • Phone
  • Email
  • The good news is that CITIC Securities’s customer service is available 24/7, therefore you’ll be able to get answers to your questions on short notice.

    CITIC Securities customer service quality

    We define the quality of a broker's customer service based on its response speed (e.g. if they answer the phone within a few minutes, it counts as quick, but if they make you wait a lot, that’s considered a poor response speed) and their response relevance (i.e. whether they provide a clear answer to your questions or an ambiguous one that needs further clarification).

    Response speed at CITIC Securities

    Live chat

    You’re in good hands. CITIC Securities’s live chat responds quite fast, someone's usually there to help you within a minute.

    Phone

    On the phone, CITIC Securities is real quick. They’re at your disposal within a minute, so prepare your questions in advance.

    Email

    No worries! CITIC Securities will answer your email in a short amount of time, usually within a day.

    Response relevance at CITIC Securities

    Live chat

    You’ll find what you need. CITIC Securities’s live chat provides clear and detailed information to any questions you may have.

    Phone

    On the phone CITIC Securities provides all the necessary information in an easily comprehensible way, paying attention to your concerns and giving the right answers.

    Email

    You’re in the right place for further information. Via email, CITIC Securities provides you with all the necessary answers to your questions, getting back to you with a detailed and clear summary.

    CITIC Securities customer service bottomline

    CITIC Securities's customer service is exceptionally good across multiple dimensions, therefore you'll be in good hands when it comes to any broker-related questions. If you want to have a look at how other brokers similar to CITIC Securities compare in this regard, check out our broker comparison tool here.

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    Author of this article

    Adam Nasli

    Financial Wizard | Trading • Safety • Market Analysis

    I bring extensive financial expertise as one of BrokerChooser's earliest team members. Personally, I tested nearly all 100+ brokers on our site, opening real-money accounts, executing trades, assessing customer services, and providing firsthand assessment. My professional background includes roles in the banking sector and a degree from Central European University, where I teach finance. My passions lies in in-depth research of the financial industry, building trading algorithms, and managing long-term investments.

    Everything you find on BrokerChooser is based on reliable data and unbiased information. We combine our 10+ years finance experience with readers feedback. Read more about our methodology.

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