ChoiceTrade customer service
When you contact a broker, whether you are a beginner investor or an experienced trader, you’ll be looking for customer service that is fast and truly helpful. These qualities, in turn, will depend on the range of available channels and the relevance of their responses.
To be able to tell at a glance what you should expect from ChoiceTrade’s customer service, we collected the following must-know information.
If you want to read our full review, including fees, deposit options and other platforms (like web and desktop) then skip to the ChoiceTrade review.
Customer service
ChoiceTrade's customer service is easy to reach and answers were relevant. On the other hand, there is no live chat and support is not available outside business hours.
| Pros | Cons |
|---|---|
|
• Phone support
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• No live chat
|
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• Fast response time
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• No 24/7 support
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• Professional tone
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|
You can contact ChoiceTrade in English via:
- telephone
The phone support was fast and we received relevant answers. Our emails were answered within the day and the information provided was to the point.
The ChoiceTrade customer service is available from 9 am to 5 pm Monday to Friday, but we didn't find information about the time zone. We can only assume it is GMT-4 because their main office is in this time zone.
We missed the live chat option and 24/7 availability.
Check out our summary on ChoiceTrade’s customer service compared with similar brokers, tastytrade and SogoTrade.
| ChoiceTrade | tastytrade | SogoTrade | |
|---|---|---|---|
| US-based stockbroker | US options and stockbroker | US-based stockbroker | |
| How fast was customer support when we tried? | Fast | Fast | Fast |
| Quality of Customer service answers | Good | Good | Good |
| Live chat available | No | Yes | Yes |
| Phone available | Yes | Yes | Yes |
| Email available | Yes | Yes | Yes |
| 24/7 availability | No | Yes | No |
Let's continue with a more detailed description of ChoiceTrade’s customer service features.
ChoiceTrade customer service
Available customer service channels at ChoiceTrade
One of the most essential components of a well-functioning customer service is the number of channels through which you can reach out for help. Usually, the more communication platforms there are, the more likely it is that somebody will answer your questions in time.
You can get in touch with ChoiceTrade in the following ways.
Please note that ChoiceTrade is not available 24/7, so keep that in mind before reaching out for help with an issue that needs an immediate response.
ChoiceTrade customer service
ChoiceTrade customer service quality
We define the quality of a broker's customer service based on its response speed (e.g. if they answer the phone within a few minutes, it counts as quick, but if they make you wait a lot, that’s considered a poor response speed) and their response relevance (i.e. whether they provide a clear answer to your questions or an ambiguous one that needs further clarification).
Response speed at ChoiceTrade
Phone
On the phone, ChoiceTrade is real quick. They’re at your disposal within a minute, so prepare your questions in advance.
No worries! ChoiceTrade will answer your email in a short amount of time, usually within a day.
Response relevance at ChoiceTrade
Phone
On the phone ChoiceTrade provides all the necessary information in an easily comprehensible way, paying attention to your concerns and giving the right answers.
Not bad, but could be better. Via email, ChoiceTrade gives largely relevant information, but often you wish it was a bit more detailed or more comprehensible.
ChoiceTrade customer service
ChoiceTrade customer service bottomline
Overall, ChoiceTrade's customer service could be improved in multiple areas. To check out how similar brokers fare compared with ChoiceTrade, use our broker comparison tool here.
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