Chase You Invest customer service

When you want to contact a broker, be a beginner investor or an experienced trader, it’s important to have their customer service fast and truly helpful. These depend on the range of their available platforms and the relevance of their responses.

To be able to tell from a glance what you should expect from Chase You Invest’s customer service, we collected the following must-know information.

Customer service
3.5

The customer service at Chase You Invest is limited to a quick and relevant phone support or to visiting a branch. While you can send secure messages, email and chat are not available.
Pros Cons
Fast response time No live chat
Relevant answers No 24/7 support
Fast and relevant phone support Secure message instead of email support

The phone support is available in English and Spanish.

There are a lot of Chase branches throughout the US. If you visit a branch, you can contact a JP Morgan adviser or your Chase representative/private banker for general information,

Customer Support is available from Monday to Friday from 7 AM to 11 PM and Saturday from 10 AM to 7 PM ET. We missed 24/7 availability.

Chase You Invest review - Customer Service

More

Check out our summary on Chase You Invest’s customer service compared to similar brokers, Robinhood and Interactive Brokers.

Chase You Invest customer service vs. similar brokers
Chase You Invest Robinhood Interactive Brokers
US-based discount broker US zero-fee discount broker US discount broker
How fast was customer support when we tried? Fast Fast Fast
Quality of Customer service answers Good Good Good
Live chat available No No Yes
Phone available Yes No Yes
Email available No Yes Yes
24/7 availability No No No

Let us continue with a more detailed description of Chase You Invest’s customer service features.

Chase You Invest customer service
Available customer service channels at Chase You Invest

One of the most essential components of a well-functioning customer service is the number of platforms on which you can reach out for help. Usually, the more communication tool, the more certainty to have somebody answer your questions in time.

You can get in touch with [Broker] in the following ways.

  • Phone
  • Pay attention to the fact that Chase You Invest is not available 24/7, so you better think twice before reaching out for help waiting for an immediate response.

    Chase You Invest customer service
    Chase You Invest customer service quality

    We define quality of customer service based on their response-speed (e.g.: if they answer the phone in a few minutes, it counts as quick, but if they make you wait a lot, that’s a poor response-speed quality) and their response-relevance (e.g.: whether they provide a clear or an ambiguous answer to your questions that needs further clarification).

    Response speed at Chase You Invest

    Phone

    On the phone, Chase You Invest is real quick. They’re at your disposal in a minute, so prepare your questions in advance.

    Response relevance at Chase You Invest

    Phone

    On the phone Chase You Invest provides all the necessary information in an easily comprehensible way, they pay attention to your concerns and they give the right answers.

    Chase You Invest customer service
    Chase You Invest customer service bottomline

    Overall, Chase You Invest's customer service could be improved in multiple areas, check how similar brokers operate compared to Chase You Invest, use our compare brokers function here.

    Author of this article

    Gergely Korpos

    Author of this article

    Gergely is the co-founder and CPO of Brokerchooser. His aim is to make personal investing crystal clear for everybody. Gergely has 10 years of experience in the financial markets. He concluded thousands of trades as a commodity trader and equity portfolio manager.

    Gergely Korpos

    Co-founder, CPO

    Gergely is the co-founder and CPO of Brokerchooser. His aim is to make personal investing crystal clear for everybody. Gergely has 10 years of experience in the financial markets. He concluded thousands of trades as a commodity trader and equity portfolio manager.

    Everything you find on BrokerChooser is based on reliable data and unbiased information. We combine our 10+ years finance experience with readers feedback. Read more about our methodology

    Share

    Comments

    ×