Charles Stanley Direct Customer Service

When you contact a broker, whether you are a beginner investor or an experienced trader, you’ll be looking for customer service that is fast and truly helpful. These qualities, in turn, will depend on the range of available channels and the relevance of their responses.

To be able to tell at a glance what you should expect from Charles Stanley Direct’s customer service, we collected the following must-know information.

If you want to read our full review, including fees, deposit options and other platforms (like web and desktop) then skip to the Charles Stanley Direct review.

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Customer service

4.5

Charles Stanley Direct's customer service is great. It can be contacted via phone, email and live chat. On the negative side, there is no 24/7 availability.

You can contact Charles Stanley Direct via:

• telephone
• email
• live chat

We were really satisfied with Charles Stanley Direct's phone support. They answered the phone instantly and gave us relevant answers.

The email support works as you would expect. We emailed them four times and always received replies within a day. These answers were relevant as well.

Live chat support was likewise quick and useful. We got an answer within a few minutes.

We missed 24/7 availability, though.

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Check out our summary on Charles Stanley Direct’s customer service compared with similar brokers, Interactive Investor and Hargreaves Lansdown.

Let's continue with a more detailed description of Charles Stanley Direct’s customer service features.

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One of the most essential components of a well-functioning customer service is the number of channels through which you can reach out for help. Usually, the more communication platforms there are, the more likely it is that somebody will answer your questions in time.

You can get in touch with Charles Stanley Direct in the following ways.

Please note that Charles Stanley Direct is not available 24/7, so keep that in mind before reaching out for help with an issue that needs an immediate response.

We define the quality of a broker's customer service based on its response speed (e.g. if they answer the phone within a few minutes, it counts as quick, but if they make you wait a lot, that’s considered a poor response speed) and their response relevance (i.e. whether they provide a clear answer to your questions or an ambiguous one that needs further clarification).

Response speed at Charles Stanley Direct

Live chat

You’re in good hands. Charles Stanley Direct’s live chat responds quite fast, someone's usually there to help you within a minute.

Phone

On the phone, Charles Stanley Direct is real quick. They’re at your disposal within a minute, so prepare your questions in advance.

Email

No worries! Charles Stanley Direct will answer your email in a short amount of time, usually within a day.

Response relevance at Charles Stanley Direct

Live chat

You’ll find what you need. Charles Stanley Direct’s live chat provides clear and detailed information to any questions you may have.

Phone

On the phone Charles Stanley Direct provides all the necessary information in an easily comprehensible way, paying attention to your concerns and giving the right answers.

Email

You’re in the right place for further information. Via email, Charles Stanley Direct provides you with all the necessary answers to your questions, getting back to you with a detailed and clear summary.

Charles Stanley Direct's customer service is exceptionally good across multiple dimensions, therefore you'll be in good hands when it comes to any broker-related questions. If you want to have a look at how other brokers similar to Charles Stanley Direct compare in this regard, check out our broker comparison tool here.