Charles Stanley Direct customer service

When you want to contact a broker, be a beginner investor or an experienced trader, it’s important to have their customer service fast and truly helpful. These depend on the range of their available platforms and the relevance of their responses.

To be able to tell from a glance what you should expect from Charles Stanley Direct’s customer service, we collected the following must-know information.

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Customer service
4.5

Charles Stanley Direct's customer service is great. It can be contacted via phone, email and live chat. On the flip side, there is no 24/7 availability.
Pros Cons
Phone support No 24/7 support
Live chat
Fast response time

You can contact Charles Stanley Direct via:

  • telephone
  • email
  • live chat

We were really satisfied with Charles Stanley Direct's phone support. They answered the phone instantly and gave us relevant answers.

The email support works as you would expect. We emailed them four times and always received replies within a day. These answers were relevant as well.

Live chat support was likewise quick and useful. We got an answer in less than a minute.

We missed 24/7 availability, though.

Charles Stanley Direct review - Customer Service

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Check out our summary on Charles Stanley Direct’s customer service compared to similar brokers, Hargreaves Lansdown and DEGIRO.

Charles Stanley Direct customer service vs. similar brokers
Charles Stanley Direct Hargreaves Lansdown DEGIRO
UK-based stockbroker UK-based stockbroker Dutch discount broker
How fast was customer support when we tried? Fast Fast OK
Quality of Customer service answers Good Good Good
Live chat available Yes No No
Phone available Yes Yes Yes
Email available Yes Yes Yes
24/7 availability No No No

Let us continue with a more detailed description of Charles Stanley Direct’s customer service features.

Charles Stanley Direct customer service
Available customer service channels at Charles Stanley Direct

One of the most essential components of a well-functioning customer service is the number of platforms on which you can reach out for help. Usually, the more communication tool, the more certainty to have somebody answer your questions in time.

You can get in touch with [Broker] in the following ways.

  • Live chat
  • Phone
  • Email
  • Pay attention to the fact that Charles Stanley Direct is not available 24/7, so you better think twice before reaching out for help waiting for an immediate response.

    Charles Stanley Direct customer service
    Charles Stanley Direct customer service quality

    We define quality of customer service based on their response-speed (e.g.: if they answer the phone in a few minutes, it counts as quick, but if they make you wait a lot, that’s a poor response-speed quality) and their response-relevance (e.g.: whether they provide a clear or an ambiguous answer to your questions that needs further clarification).

    Response speed at Charles Stanley Direct

    Live chat

    You’re in good hands. Charles Stanley Direct’s live chat responds quite fast, they’re up to help you within a minute.

    Phone

    On the phone, Charles Stanley Direct is real quick. They’re at your disposal in a minute, so prepare your questions in advance.

    Email

    You don’t have to worry about it! Charles Stanley Direct answers your email in a short amount of time, usually you get support within a day.

    Response relevance at Charles Stanley Direct

    Live chat

    You’ll find what you need. Charles Stanley Direct’s live chat provides clear and detailed information about your possible questions.

    Phone

    On the phone Charles Stanley Direct provides all the necessary information in an easily comprehensible way, they pay attention to your concerns and they give the right answers.

    Email

    You’re in the right place for further information. Via email, Charles Stanley Direct provides you with all the necessary answers to your questions since they tend to write a detailed and clear summary to your questions.

    Charles Stanley Direct customer service
    Charles Stanley Direct customer service bottomline

    Charles Stanley Direct's customer service is exceptionally good across multiple dimensions, hence you'll be in good hands when it comes to your broker-related questions. If you want to have a look at how other brokers similar to Charles Stanley Direct operate, check out our compare brokers function here.

    Author of this article

    Gergely Korpos

    Author of this article

    Gergely is the co-founder and CPO of Brokerchooser. His aim is to make personal investing crystal clear for everybody. Gergely has 10 years of experience in the financial markets. He concluded thousands of trades as a commodity trader and equity portfolio manager.

    Gergely Korpos

    Co-founder, CPO

    Gergely is the co-founder and CPO of Brokerchooser. His aim is to make personal investing crystal clear for everybody. Gergely has 10 years of experience in the financial markets. He concluded thousands of trades as a commodity trader and equity portfolio manager.

    Everything you find on BrokerChooser is based on reliable data and unbiased information. We combine our 10+ years finance experience with readers feedback. Read more about our methodology

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