Charles Schwab customer service

When you want to contact a broker, be a beginner investor or an experienced trader, it’s important to have their customer service fast and truly helpful. These depend on the range of their available platforms and the relevance of their responses.

To be able to tell from a glance what you should expect from Charles Schwab’s customer service, we collected the following must-know information.

Customer service
4.5

Charles Schwab has great customer service, which is available 24/7 and provides fast and relevant answers. On the negative side, there is no email support .
Pros Cons
Phone support No email support
Live chat
Fast response time

You can contact Charles Schwab in English via:

  • live chat
  • phone

Charles Schwab has a fast live chat, which provides mostly relevant answers.

Phone support was very helpful and gave relevant answers. The response time was OK as we connected with an agent within a few minutes.

The Charles Schwab support team is available 24/7, which is a big plus.

Charles Schwab review - Customer Service

More

Check out our summary on Charles Schwab’s customer service compared to similar brokers, Interactive Brokers and Chase You Invest.

Charles Schwab customer service vs. similar brokers
Charles Schwab Interactive Brokers Chase You Invest
US discount broker US discount broker US-based discount broker
How fast was customer support when we tried? Fast OK Fast
Quality of Customer service answers Good Good Good
Live chat available Yes Yes No
Phone available Yes Yes Yes
Email available No Yes No
24/7 availability Yes No No

Let us continue with a more detailed description of Charles Schwab’s customer service features.

Charles Schwab customer service
Available customer service channels at Charles Schwab

One of the most essential components of a well-functioning customer service is the number of platforms on which you can reach out for help. Usually, the more communication tool, the more certainty to have somebody answer your questions in time.

You can get in touch with [Broker] in the following ways.

  • Live chat
  • Phone
  • The good news is, Charles Schwab’s customer service is available 24/7, hence you’ll be able to find answers to your questions on a short notice.

    Charles Schwab customer service
    Charles Schwab customer service quality

    We define quality of customer service based on their response-speed (e.g.: if they answer the phone in a few minutes, it counts as quick, but if they make you wait a lot, that’s a poor response-speed quality) and their response-relevance (e.g.: whether they provide a clear or an ambiguous answer to your questions that needs further clarification).

    Response speed at Charles Schwab

    Live chat

    You’re in good hands. Charles Schwab’s live chat responds quite fast, they’re up to help you within a minute.

    Phone

    On the phone, Charles Schwab’s speed is somewhat mediocre. Once they are fast, then you have to wait for 3-4 minutes, which is not bad, but not good either.

    Response relevance at Charles Schwab

    Live chat

    You’ll find what you need. Charles Schwab’s live chat provides clear and detailed information about your possible questions.

    Phone

    On the phone Charles Schwab provides all the necessary information in an easily comprehensible way, they pay attention to your concerns and they give the right answers.

    Charles Schwab customer service
    Charles Schwab customer service bottomline

    Charles Schwab's customer service is exceptionally good across multiple dimensions, hence you'll be in good hands when it comes to your broker-related questions. If you want to have a look at how other brokers similar to Charles Schwab operate, check out our compare brokers function here.

    Author of this article

    Ádám Nasli

    Author of this article

    Ádám is a motivated finance expert with over two years of experience in banking and investment, and a professional degree in this field. He's eager to help people find the best investment provider for them, and to make the investment sector as transparent as possible.

    Ádám Nasli

    Broker Expert

    Ádám is a motivated finance expert with over two years of experience in banking and investment, and a professional degree in this field. He's eager to help people find the best investment provider for them, and to make the investment sector as transparent as possible.

    Everything you find on BrokerChooser is based on reliable data and unbiased information. We combine our 10+ years finance experience with readers feedback. Read more about our methodology

    Share

    Comments

    ×