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Charles Schwab Customer Service

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Adam N.
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Charles Schwab customer service

When you contact a broker, whether you are a beginner investor or an experienced trader, you’ll be looking for customer service that is fast and truly helpful. These qualities, in turn, will depend on the range of available channels and the relevance of their responses.

To be able to tell at a glance what you should expect from Charles Schwab’s customer service, we collected the following must-know information.

If you want to read our full review, including fees, deposit options and other platforms (like web and desktop) then skip to the Charles Schwab review.

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Check out our summary on Charles Schwab’s customer service compared with similar brokers, E*TRADE and Fidelity.

Charles Schwab customer service vs. similar brokers
US discount broker US stockbroker US stockbroker
How fast was customer support when we tried?
Fast OK Fast
Quality of Customer service answers
Good Good Good
Live chat available
Yes Yes Yes
Phone available
Yes Yes Yes
Email available
Yes No Yes
24/7 availability
Yes Yes No

Let's continue with a more detailed description of Charles Schwab’s customer service features.

BrokerChooser score
4.6 4.6 /5
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Available customer service channels at Charles Schwab

One of the most essential components of a well-functioning customer service is the number of channels through which you can reach out for help. Usually, the more communication platforms there are, the more likely it is that somebody will answer your questions in time.

You can get in touch with Charles Schwab in the following ways.

  • Live chat
  • Phone
  • Email
  • The good news is that Charles Schwab’s customer service is available 24/7, therefore you’ll be able to get answers to your questions on short notice.

    Charles Schwab customer service quality

    We define the quality of a broker's customer service based on its response speed (e.g. if they answer the phone within a few minutes, it counts as quick, but if they make you wait a lot, that’s considered a poor response speed) and their response relevance (i.e. whether they provide a clear answer to your questions or an ambiguous one that needs further clarification).

    Response speed at Charles Schwab

    Live chat

    You’re in good hands. Charles Schwab’s live chat responds quite fast, someone's usually there to help you within a minute.

    Phone

    On the phone, Charles Schwab’s speed is somewhat mediocre. Sometimes they are fast, but sometimes you'll have to wait for 3-4 minutes, which is not bad but not very good either.

    Email

    No worries! Charles Schwab will answer your email in a short amount of time, usually within a day.

    Response relevance at Charles Schwab

    Live chat

    You’ll find what you need. Charles Schwab’s live chat provides clear and detailed information to any questions you may have.

    Phone

    On the phone Charles Schwab provides all the necessary information in an easily comprehensible way, paying attention to your concerns and giving the right answers.

    Email

    You’re in the right place for further information. Via email, Charles Schwab provides you with all the necessary answers to your questions, getting back to you with a detailed and clear summary.

    Charles Schwab customer service bottomline

    Charles Schwab's customer service is exceptionally good across multiple dimensions, therefore you'll be in good hands when it comes to any broker-related questions. If you want to have a look at how other brokers similar to Charles Schwab compare in this regard, check out our broker comparison tool here.

    Check out this short video for a behind-the-scenes peek into how our experts personally test and evaluate brokers.

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    Author of this article

    Adam Nasli

    Financial Wizard | Trading • Safety • Market Analysis

    I bring extensive financial expertise as one of BrokerChooser's earliest team members. Personally, I tested nearly all 100+ brokers on our site, opening real-money accounts, executing trades, assessing customer services, and providing firsthand assessment. My professional background includes roles in the banking sector and a degree from Central European University, where I teach finance. My passions lies in in-depth research of the financial industry, building trading algorithms, and managing long-term investments.

    Everything you find on BrokerChooser is based on reliable data and unbiased information. We combine our 10+ years finance experience with readers feedback. Read more about our methodology.

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