Charles Schwab customer service
When you contact a broker, whether you are a beginner investor or an experienced trader, you’ll be looking for customer service that is fast and truly helpful. These qualities, in turn, will depend on the range of available channels and the relevance of their responses.
To be able to tell at a glance what you should expect from Charles Schwab’s customer service, we collected the following must-know information.
If you want to read our full review, including fees, deposit options and other platforms (like web and desktop) then skip to the Charles Schwab review.
Customer service
Charles Schwab has great customer service, which is available 24/7 and provides fast and relevant answers.
| Pros | Cons |
|---|---|
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• Phone support
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None |
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• Live chat
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• Fast response time
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You can contact Charles Schwab in English via:
- live chat
- phone
Charles Schwab has a fast live chat, which provides mostly relevant answers.
Phone support was very helpful and gave relevant answers. The response time was OK as we connected with an agent within a few minutes.
The Charles Schwab support team is available 24/7, which is a big plus.
Check out our summary on Charles Schwab’s customer service compared with similar brokers, E*TRADE and Fidelity.
| Charles Schwab | E*TRADE | Fidelity | |
|---|---|---|---|
| US discount broker | US stockbroker | US stockbroker | |
| How fast was customer support when we tried? | Fast | OK | Fast |
| Quality of Customer service answers | Good | Good | Good |
| Live chat available | Yes | No | Yes |
| Phone available | Yes | Yes | Yes |
| Email available | Yes | No | Yes |
| 24/7 availability | Yes | No | No |
Let's continue with a more detailed description of Charles Schwab’s customer service features.
Charles Schwab customer service
Available customer service channels at Charles Schwab
One of the most essential components of a well-functioning customer service is the number of channels through which you can reach out for help. Usually, the more communication platforms there are, the more likely it is that somebody will answer your questions in time.
You can get in touch with Charles Schwab in the following ways.
The good news is that Charles Schwab’s customer service is available 24/7, therefore you’ll be able to get answers to your questions on short notice.
Charles Schwab customer service
Charles Schwab customer service quality
We define the quality of a broker's customer service based on its response speed (e.g. if they answer the phone within a few minutes, it counts as quick, but if they make you wait a lot, that’s considered a poor response speed) and their response relevance (i.e. whether they provide a clear answer to your questions or an ambiguous one that needs further clarification).
Response speed at Charles Schwab
Live chat
You’re in good hands. Charles Schwab’s live chat responds quite fast, someone's usually there to help you within a minute.
Phone
On the phone, Charles Schwab’s speed is somewhat mediocre. Sometimes they are fast, but sometimes you'll have to wait for 3-4 minutes, which is not bad but not very good either.
No worries! Charles Schwab will answer your email in a short amount of time, usually within a day.
Response relevance at Charles Schwab
Live chat
You’ll find what you need. Charles Schwab’s live chat provides clear and detailed information to any questions you may have.
Phone
On the phone Charles Schwab provides all the necessary information in an easily comprehensible way, paying attention to your concerns and giving the right answers.
You’re in the right place for further information. Via email, Charles Schwab provides you with all the necessary answers to your questions, getting back to you with a detailed and clear summary.
Charles Schwab customer service
Charles Schwab customer service bottomline
Charles Schwab's customer service is exceptionally good across multiple dimensions, therefore you'll be in good hands when it comes to any broker-related questions. If you want to have a look at how other brokers similar to Charles Schwab compare in this regard, check out our broker comparison tool here.
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