Charles Schwab customer service

When you contact a broker, whether you are a beginner investor or an experienced trader, you’ll be looking for customer service that is fast and truly helpful. These qualities, in turn, will depend on the range of available channels and the relevance of their responses.

To be able to tell at a glance what you should expect from Charles Schwab’s customer service, we collected the following must-know information.

If you want to read our full review, including fees, deposit options and other platforms (like web and desktop) then skip to the Charles Schwab review.

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Customer service
4.5

Charles Schwab has great customer service, which is available 24/7 and provides fast and relevant answers. On the negative side, there is no email support .
Pros Cons
Phone support No email support
Live chat
Fast response time

You can contact Charles Schwab in English via:

  • live chat
  • phone

Charles Schwab has a fast live chat, which provides mostly relevant answers.

Phone support was very helpful and gave relevant answers. The response time was OK as we connected with an agent within a few minutes.

The Charles Schwab support team is available 24/7, which is a big plus.

Charles Schwab review - Customer Service

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Check out our summary on Charles Schwab’s customer service compared with similar brokers, E*TRADE and Firstrade.

Charles Schwab customer service vs. similar brokers
Charles Schwab E*TRADE Firstrade
US discount broker US stockbroker US discount broker
How fast was customer support when we tried? Fast OK Rather slow
Quality of Customer service answers Good Good Too vague or didn't answer
Live chat available Yes Yes No
Phone available Yes Yes Yes
Email available No Yes Yes
24/7 availability Yes Yes No

Let's continue with a more detailed description of Charles Schwab’s customer service features.

Charles Schwab customer service
Available customer service channels at Charles Schwab

One of the most essential components of a well-functioning customer service is the number of channels through which you can reach out for help. Usually, the more communication platforms there are, the more likely it is that somebody will answer your questions in time.

You can get in touch with Charles Schwab in the following ways.

  • Live chat
  • Phone
  • The good news is that Charles Schwab’s customer service is available 24/7, therefore you’ll be able to get answers to your questions on short notice.

    Charles Schwab customer service
    Charles Schwab customer service quality

    We define the quality of a broker's customer service based on its response speed (e.g. if they answer the phone within a few minutes, it counts as quick, but if they make you wait a lot, that’s considered a poor response speed) and their response relevance (i.e. whether they provide a clear answer to your questions or an ambiguous one that needs further clarification).

    Response speed at Charles Schwab

    Live chat

    You’re in good hands. Charles Schwab’s live chat responds quite fast, someone's usually there to help you within a minute.

    Phone

    On the phone, Charles Schwab’s speed is somewhat mediocre. Sometimes they are fast, but sometimes you'll have to wait for 3-4 minutes, which is not bad but not very good either.

    Response relevance at Charles Schwab

    Live chat

    You’ll find what you need. Charles Schwab’s live chat provides clear and detailed information to any questions you may have.

    Phone

    On the phone Charles Schwab provides all the necessary information in an easily comprehensible way, paying attention to your concerns and giving the right answers.

    Charles Schwab customer service
    Charles Schwab customer service bottomline

    Charles Schwab's customer service is exceptionally good across multiple dimensions, therefore you'll be in good hands when it comes to any broker-related questions. If you want to have a look at how other brokers similar to Charles Schwab compare in this regard, check out our broker comparison tool here.

    Author of this article

    Ádám Nasli

    Author of this article

    Ádám is a motivated finance expert with over two years of experience in banking and investment, and a professional degree in this field. He's eager to help people find the best investment provider for them, and to make the investment sector as transparent as possible.

    Ádám Nasli

    Broker Expert

    Ádám is a motivated finance expert with over two years of experience in banking and investment, and a professional degree in this field. He's eager to help people find the best investment provider for them, and to make the investment sector as transparent as possible.

    Everything you find on BrokerChooser is based on reliable data and unbiased information. We combine our 10+ years finance experience with readers feedback. Read more about our methodology

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