CapTrader Customer Service

When you contact a broker, whether you are a beginner investor or an experienced trader, you’ll be looking for customer service that is fast and truly helpful. These qualities, in turn, will depend on the range of available channels and the relevance of their responses.

To be able to tell at a glance what you should expect from CapTrader’s customer service, we collected the following must-know information.

If you want to read our full review, including fees, deposit options and other platforms (like web and desktop) then skip to the CapTrader review.

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Customer service

4.5

CapTrader has good customer service, giving fast and relevant responses via the usual channels as well as an automated 'IBot'. However, most options are not available 24/7.

You can contact CapTrader via:

• Live chat
• Phone
• Email

CapTrader phone support was fast, and we got relevant and detailed answers. 

CapTrader has a fast live chat. The relevancy of the answers was satisfactory.

When reaching out to customer support via email, we received quick and relevant answers.

The only thing we missed was 24/7 availability.

In addition to these traditional channels, a relatively unique and innovative way to engage with CapTrader is via the IBot chatbot in the mobile app, which is capable of understanding simple commands.

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Check out our summary on CapTrader’s customer service compared with similar brokers, Saxo Bank and Swissquote.

Let's continue with a more detailed description of CapTrader’s customer service features.

One of the most essential components of a well-functioning customer service is the number of channels through which you can reach out for help. Usually, the more communication platforms there are, the more likely it is that somebody will answer your questions in time.

You can get in touch with CapTrader in the following ways.

Please note that CapTrader is not available 24/7, so keep that in mind before reaching out for help with an issue that needs an immediate response.

We define the quality of a broker's customer service based on its response speed (e.g. if they answer the phone within a few minutes, it counts as quick, but if they make you wait a lot, that’s considered a poor response speed) and their response relevance (i.e. whether they provide a clear answer to your questions or an ambiguous one that needs further clarification).

Response speed at CapTrader

Live chat

You’re in good hands. CapTrader’s live chat responds quite fast, someone's usually there to help you within a minute.

Phone

On the phone, CapTrader is real quick. They’re at your disposal within a minute, so prepare your questions in advance.

Email

No worries! CapTrader will answer your email in a short amount of time, usually within a day.

Response relevance at CapTrader

Live chat

You’ll find what you need. CapTrader’s live chat provides clear and detailed information to any questions you may have.

Phone

On the phone CapTrader provides all the necessary information in an easily comprehensible way, paying attention to your concerns and giving the right answers.

Email

You’re in the right place for further information. Via email, CapTrader provides you with all the necessary answers to your questions, getting back to you with a detailed and clear summary.

CapTrader's customer service is exceptionally good across multiple dimensions, therefore you'll be in good hands when it comes to any broker-related questions. If you want to have a look at how other brokers similar to CapTrader compare in this regard, check out our broker comparison tool here.