Capital.com customer service
When you contact a broker, whether you are a beginner investor or an experienced trader, you’ll be looking for customer service that is fast and truly helpful. These qualities, in turn, will depend on the range of available channels and the relevance of their responses.
To be able to tell at a glance what you should expect from Capital.com’s customer service, we collected the following must-know information.
Disclaimer: 83.45% of retail investor accounts lose money when trading CFDs with this provider. You should consider whether you can afford to take the high risk of losing your money.
If you want to read our full review, including fees, deposit options and other platforms (like web and desktop) then skip to the Capital.com review.
Customer service
Capital.com's email and live chat support are exemplary, one of the best in the sector. We received fast and comprehensive answers, and support is available 24/7. On the other hand, we couldn't reach agents via phone.
| Pros | Cons |
|---|---|
| • Live chat | • No response on phone |
| • Fast response time | |
| • Relevant answers |
You can contact Capital.com via:
- live chat
- phone
Additionally, you can also reach the broker on various other channels such as WhatsApp, Telegram, Facebook Messenger and Viber, which is a big plus.
Capital.com has a great live chat service – any time we asked a question, day or night, we always got a response and were connected with someone within minutes. The relevancy of the answers was satisfactory.
Email support works well too, we received replies within a day, even to more complicated queries. We also liked that we received relevant FAQ pages automatically after we sent our email. Those pages were relevant in most cases.
One area that could be improved is phone support. We tried contacting agents via phone, but we were redirected to email and live chat support as no agents were available.
Client support is available 24/7, which is great.
Check out our summary on Capital.com’s customer service compared with similar brokers, XTB and XM.
| Capital.com | XTB | XM | |
|---|---|---|---|
| Global CFD broker | Global CFD broker | Global CFD and forex broker | |
| How fast was customer support when we tried? | Fast | Fast | Fast |
| Quality of Customer service answers | Good | Good | Good |
| Live chat available | Yes | Yes | Yes |
| Phone available | Yes | Yes | Yes |
| Email available | Yes | Yes | Yes |
| 24/7 availability | Yes | No | No |
Let's continue with a more detailed description of Capital.com’s customer service features.
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Capital.com customer service
Available customer service channels at Capital.com
One of the most essential components of a well-functioning customer service is the number of channels through which you can reach out for help. Usually, the more communication platforms there are, the more likely it is that somebody will answer your questions in time.
You can get in touch with Capital.com in the following ways.
The good news is that Capital.com’s customer service is available 24/7, therefore you’ll be able to get answers to your questions on short notice.
Capital.com customer service
Capital.com customer service quality
We define the quality of a broker's customer service based on its response speed (e.g. if they answer the phone within a few minutes, it counts as quick, but if they make you wait a lot, that’s considered a poor response speed) and their response relevance (i.e. whether they provide a clear answer to your questions or an ambiguous one that needs further clarification).
Response speed at Capital.com
Live chat
You’re in good hands. Capital.com’s live chat responds quite fast, someone's usually there to help you within a minute.
Phone
Ain’t nobody got time for that. On the phone, Capital.com is a bit sluggish, as the waiting time to be connected often exceeds 5 minutes.
No worries! Capital.com will answer your email in a short amount of time, usually within a day.
Response relevance at Capital.com
Live chat
You’ll find what you need. Capital.com’s live chat provides clear and detailed information to any questions you may have.
Phone
Although it's possible to call Capital.com, they were never really able to provide relevant answers to our concerns; therefore we suggest avoiding this platform as your main source of information.
You’re in the right place for further information. Via email, Capital.com provides you with all the necessary answers to your questions, getting back to you with a detailed and clear summary.
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Capital.com customer service
Capital.com customer service bottomline
Capital.com's customer service is exceptionally good across multiple dimensions, therefore you'll be in good hands when it comes to any broker-related questions. If you want to have a look at how other brokers similar to Capital.com compare in this regard, check out our broker comparison tool here.
