Brokerpoint customer service
When you contact a broker, whether you are a beginner investor or an experienced trader, you’ll be looking for customer service that is fast and truly helpful. These qualities, in turn, will depend on the range of available channels and the relevance of their responses.
To be able to tell at a glance what you should expect from Brokerpoint’s customer service, we collected the following must-know information.
If you want to read our full review, including fees, deposit options and other platforms (like web and desktop) then skip to the Brokerpoint review.
Customer service
Brokerpoint's customer service needs improvement. There is no live chat and they do not give useful answers on the phone. Furthermore, we did not receive answers to our emails.
| Pros | Cons |
|---|---|
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• Phone support
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• No live chat
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• Slow support
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• Irrelevant answers
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You can contact Brokerpoint via:
- phone
Brokerpoint's customer service picks up the phone within a few minutes, and they even call you back if they didn’t answer on the first attempt. However, we didn’t get relevant answers to our questions. In addition, their email support seems non-existent, as we sent several emails (both in English and German) with basic questions and nobody answered for weeks.
There is no live chat at Brokerpoint, and we also missed the 24/7 availability of its customer service.
Check out our summary on Brokerpoint’s customer service compared with similar brokers, CapTrader and TradeStation.
| Brokerpoint | CapTrader | TradeStation | |
|---|---|---|---|
| Global stockbroker | Global broker providing all asset classes | US stockbroker | |
| How fast was customer support when we tried? | Rather slow | Fast | OK |
| Quality of Customer service answers | Too vague or didn't answer | Good | OKish |
| Live chat available | No | Yes | Yes |
| Phone available | Yes | Yes | Yes |
| Email available | Yes | Yes | Yes |
| 24/7 availability | No | No | No |
Let's continue with a more detailed description of Brokerpoint’s customer service features.
Brokerpoint customer service
Available customer service channels at Brokerpoint
One of the most essential components of a well-functioning customer service is the number of channels through which you can reach out for help. Usually, the more communication platforms there are, the more likely it is that somebody will answer your questions in time.
You can get in touch with Brokerpoint in the following ways.
Please note that Brokerpoint is not available 24/7, so keep that in mind before reaching out for help with an issue that needs an immediate response.
Brokerpoint customer service
Brokerpoint customer service quality
We define the quality of a broker's customer service based on its response speed (e.g. if they answer the phone within a few minutes, it counts as quick, but if they make you wait a lot, that’s considered a poor response speed) and their response relevance (i.e. whether they provide a clear answer to your questions or an ambiguous one that needs further clarification).
Response speed at Brokerpoint
Phone
On the phone, Brokerpoint’s speed is somewhat mediocre. Sometimes they are fast, but sometimes you'll have to wait for 3-4 minutes, which is not bad but not very good either.
Brokerpoint takes its time when it comes to answering your email, sometimes taking more than 2-3 days to get back to you. After all, good work takes time, right?
Response relevance at Brokerpoint
Phone
Although it's possible to call Brokerpoint, they were never really able to provide relevant answers to our concerns; therefore we suggest avoiding this platform as your main source of information.
Brokerpoint's email communication left much to be desired. They didn't really provide us with adequate information, so we suggest you check out other customer service platforms instead.
Brokerpoint customer service
Brokerpoint customer service bottomline
Overall, Brokerpoint's customer service could be improved in multiple areas. To check out how similar brokers fare compared with Brokerpoint, use our broker comparison tool here.
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