BGL BNP Paribas customer service
When you contact a broker, whether you are a beginner investor or an experienced trader, you’ll be looking for customer service that is fast and truly helpful. These qualities, in turn, will depend on the range of available channels and the relevance of their responses.
To be able to tell at a glance what you should expect from BGL BNP Paribas’s customer service, we collected the following must-know information.
If you want to read our full review, including fees, deposit options and other platforms (like web and desktop) then skip to the BGL BNP Paribas review.
Customer service
BGL BNP Paribas customer service needs improvement. There is no live chat and they give irrelevant answers. Furthermore, we have not received answers for our emails.
| Pros | Cons |
|---|---|
| • English, French and German customer support | • No live chat |
| • Irrelevant answers | |
| • Not reliable email support |
Check out our summary on BGL BNP Paribas’s customer service compared with similar brokers, flatex and LYNX.
| BGL BNP Paribas | flatex | LYNX | |
|---|---|---|---|
| Luxembourg investment bank | Germany-based stockbroker | Netherlands-based stockbroker | |
| How fast was customer support when we tried? | Rather slow | Fast | Fast |
| Quality of Customer service answers | OKish | Good | OKish |
| Live chat available | No | No | Yes |
| Phone available | Yes | Yes | Yes |
| Email available | Yes | Yes | Yes |
| 24/7 availability | No | No | No |
Let's continue with a more detailed description of BGL BNP Paribas’s customer service features.
BGL BNP Paribas customer service
Available customer service channels at BGL BNP Paribas
One of the most essential components of a well-functioning customer service is the number of channels through which you can reach out for help. Usually, the more communication platforms there are, the more likely it is that somebody will answer your questions in time.
You can get in touch with BGL BNP Paribas in the following ways.
Please note that BGL BNP Paribas is not available 24/7, so keep that in mind before reaching out for help with an issue that needs an immediate response.
BGL BNP Paribas customer service
BGL BNP Paribas customer service quality
We define the quality of a broker's customer service based on its response speed (e.g. if they answer the phone within a few minutes, it counts as quick, but if they make you wait a lot, that’s considered a poor response speed) and their response relevance (i.e. whether they provide a clear answer to your questions or an ambiguous one that needs further clarification).
Response speed at BGL BNP Paribas
Phone
Ain’t nobody got time for that. On the phone, BGL BNP Paribas is a bit sluggish, as the waiting time to be connected often exceeds 5 minutes.
BGL BNP Paribas takes its time when it comes to answering your email, sometimes taking more than 2-3 days to get back to you. After all, good work takes time, right?
Response relevance at BGL BNP Paribas
Phone
On the phone BGL BNP Paribas provides all the necessary information in an easily comprehensible way, paying attention to your concerns and giving the right answers.
BGL BNP Paribas's email communication left much to be desired. They didn't really provide us with adequate information, so we suggest you check out other customer service platforms instead.
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BGL BNP Paribas customer service
BGL BNP Paribas customer service bottomline
Overall, BGL BNP Paribas's customer service could be improved in multiple areas. To check out how similar brokers fare compared with BGL BNP Paribas, use our broker comparison tool here.
