BGL BNP Paribas customer service

When you want to contact a broker, be a beginner investor or an experienced trader, it’s important to have their customer service fast and truly helpful. These depend on the range of their available platforms and the relevance of their responses.

To be able to tell from a glance what you should expect from BGL BNP Paribas’s customer service, we collected the following must-know information.

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Customer service
1.8

BGL BNP Paribas customer service needs improvement. There is no live chat and they give irrelevant answers. Furthermore, we have not received answers for our emails.
Pros Cons
English, French and German customer support No live chat
Irrelevant answers
Not reliable email support

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Check out our summary on BGL BNP Paribas’s customer service compared to similar brokers, Saxo Bank and Internaxx.

BGL BNP Paribas customer service vs. similar brokers
BGL BNP Paribas Saxo Bank Internaxx
Luxembourg investment bank Danish investment bank Luxembourg online broker
How fast was customer support when we tried? Rather slow OK Fast
Quality of Customer service answers OKish Good Good
Live chat available No No No
Phone available Yes Yes Yes
Email available Yes Yes Yes
24/7 availability No No No

Let us continue with a more detailed description of BGL BNP Paribas’s customer service features.

BGL BNP Paribas customer service
Available customer service channels at BGL BNP Paribas

One of the most essential components of a well-functioning customer service is the number of platforms on which you can reach out for help. Usually, the more communication tool, the more certainty to have somebody answer your questions in time.

You can get in touch with [Broker] in the following ways.

  • Phone
  • Email
  • Pay attention to the fact that BGL BNP Paribas is not available 24/7, so you better think twice before reaching out for help waiting for an immediate response.

    BGL BNP Paribas customer service
    BGL BNP Paribas customer service quality

    We define quality of customer service based on their response-speed (e.g.: if they answer the phone in a few minutes, it counts as quick, but if they make you wait a lot, that’s a poor response-speed quality) and their response-relevance (e.g.: whether they provide a clear or an ambiguous answer to your questions that needs further clarification).

    Response speed at BGL BNP Paribas

    Phone

    Ain’t nobody got time for that. On the phone, BGL BNP Paribas is hardly a quick one, the waiting time often exceeds 5 minutes till they answer.

    Email

    BGL BNP Paribas takes its time when it comes to answering your email, sometimes they need more than 2-3 days to make it work. After all, good work takes time, right?

    Response relevance at BGL BNP Paribas

    Phone

    On the phone BGL BNP Paribas provides all the necessary information in an easily comprehensible way, they pay attention to your concerns and they give the right answers.

    Email

    BGL BNP Paribas's email communication left us with a sense of lack, they didn't provide us with adequate information, hence we suggest the use of other customer service platforms.

    BGL BNP Paribas customer service
    BGL BNP Paribas customer service bottomline

    Overall, BGL BNP Paribas's customer service could be improved in multiple areas, check how similar brokers operate compared to BGL BNP Paribas, use our compare brokers function here.

    Author of this article

    Gergely Korpos

    Author of this article

    Gergely is the co-founder and CPO of Brokerchooser. His aim is to make personal investing crystal clear for everybody. Gergely has 10 years of experience in the financial markets. He concluded thousands of trades as a commodity trader and equity portfolio manager.

    Gergely Korpos

    Co-founder, CPO

    Gergely is the co-founder and CPO of Brokerchooser. His aim is to make personal investing crystal clear for everybody. Gergely has 10 years of experience in the financial markets. He concluded thousands of trades as a commodity trader and equity portfolio manager.

    Everything you find on BrokerChooser is based on reliable data and unbiased information. We combine our 10+ years finance experience with readers feedback. Read more about our methodology

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