BGL BNP Paribas customer service
When you want to contact a broker, be a beginner investor or an experienced trader, it’s important to have their customer service fast and truly helpful. These depend on the range of their available platforms and the relevance of their responses.
To be able to tell from a glance what you should expect from BGL BNP Paribas’s customer service, we collected the following must-know information.
Customer service
BGL BNP Paribas customer service needs improvement. There is no live chat and they give irrelevant answers. Furthermore, we have not received answers for our emails.
| Pros | Cons |
|---|---|
| • English, French and German customer support | • No live chat |
| • Irrelevant answers | |
| • Not reliable email support |
Check out our summary on BGL BNP Paribas’s customer service compared to similar brokers, Saxo Bank and Internaxx.
| BGL BNP Paribas | Saxo Bank | Internaxx | |
|---|---|---|---|
| Luxembourg investment bank | Danish investment bank | Luxembourg online broker | |
| How fast was customer support when we tried? | Rather slow | OK | Fast |
| Quality of Customer service answers | OKish | Good | Good |
| Live chat available | No | No | No |
| Phone available | Yes | Yes | Yes |
| Email available | Yes | Yes | Yes |
| 24/7 availability | No | No | No |
Let us continue with a more detailed description of BGL BNP Paribas’s customer service features.
BGL BNP Paribas customer service
Available customer service channels at BGL BNP Paribas
One of the most essential components of a well-functioning customer service is the number of platforms on which you can reach out for help. Usually, the more communication tool, the more certainty to have somebody answer your questions in time.
You can get in touch with [Broker] in the following ways.
Pay attention to the fact that BGL BNP Paribas is not available 24/7, so you better think twice before reaching out for help waiting for an immediate response.
BGL BNP Paribas customer service
BGL BNP Paribas customer service quality
We define quality of customer service based on their response-speed (e.g.: if they answer the phone in a few minutes, it counts as quick, but if they make you wait a lot, that’s a poor response-speed quality) and their response-relevance (e.g.: whether they provide a clear or an ambiguous answer to your questions that needs further clarification).
Response speed at BGL BNP Paribas
Phone
Ain’t nobody got time for that. On the phone, BGL BNP Paribas is hardly a quick one, the waiting time often exceeds 5 minutes till they answer.
BGL BNP Paribas takes its time when it comes to answering your email, sometimes they need more than 2-3 days to make it work. After all, good work takes time, right?
Response relevance at BGL BNP Paribas
Phone
On the phone BGL BNP Paribas provides all the necessary information in an easily comprehensible way, they pay attention to your concerns and they give the right answers.
BGL BNP Paribas's email communication left us with a sense of lack, they didn't provide us with adequate information, hence we suggest the use of other customer service platforms.
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BGL BNP Paribas customer service
BGL BNP Paribas customer service bottomline
Overall, BGL BNP Paribas's customer service could be improved in multiple areas, check how similar brokers operate compared to BGL BNP Paribas, use our compare brokers function here.
