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BlackBull Markets customer service

Your expert
Krisztián G.
Fact checked by
Tamás D.
Updated
3d ago
Personally tested
Data-driven
Independent

How is customer service at BlackBull Markets?

When using an online broker, you may sometimes need assistance to locate a feature or sort out a problem. In such situations, it's good to have prompt and helpful customer service on hand.

Thankfully, BlackBull Markets has excellent customer support, giving swift and to-the-point responses to your queries across several channels. Read on for details and peer comparisons.

BlackBull Markets offers superb customer service
Krisztián
Krisztián Gátonyi
Forex • Market Analysis • Algo Trading

I've tested dozens of brokers over the years, which often included contacting their help desks over various issues. I was very happy with how BlackBull Markets handled my queries:

  • You can reach BlackBull Markets customer service via several channels.
  • BlackBull Markets's help desk responds quickly to nearly all queries.
  • BlackBull Markets customer support gives you useful and relevant information.
  • Looking for better treatment? See how BlackBull Markets compares to its rivals.

Disclaimer: 74-89% of retail investor accounts lose money when trading CFDs. You should consider whether you can afford to take the high risk of losing your money.

Before we begin, let's see if BlackBull Markets is available in your country

No, you can't open an account at BlackBull Markets if you live in the United States!
the United States

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74-89% of retail CFD accounts lose money

Broker
Customer service score
BlackBull Markets
4.7
/5
TMGM
5.0
/5
Fusion Markets
5.0
/5
Customer service highlights at BlackBull Markets vs selected competitors
BrokerChooser score
4.0 4.0 /5
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74-89% of retail CFD accounts lose money

Reach customer service via several channels

Like most companies, online brokers typically offer customer service via several channels. Phone support is usually best if you need to quickly sort out a complicated problem or emergency, while more and more users prefer live chat for simple queries. Meanwhile, email support remains your best friend for more complex questions that aren't so time sensitive.

You will likely face many types of issues during trading, so choose a broker where you can reach all three modes of support. Here's how you can get in touch with BlackBull Markets:

  • Live chat
  • Phone
  • Email

The good news is that BlackBull Markets offers round-the-clock customer support, so you can reach out to them even if you're a night owl or if you live half a world away.

Our first-hand customer service experience at BlackBull Markets

BlackBull Markets has great live chat support. It is fast and we always received relevant responses. Phone support is also fast and helpful.
Email support speed varied but the answers were clear and contained all the necessary information.
We missed 24/7 availability, as support is only 24/5.

BlackBull Markets customer service

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74-89% of retail CFD accounts lose money

BlackBull Markets customer service speed

When testing the overall quality of customer support at BlackBull Markets and its competitors, we paid special attention to response speed. Because let's face it, we're all very busy; so when faced with a ten-minute wait to get connected to an operator, most of us would rather jump on a Reddit forum for answers or figure out a solution to our problems on our own. So this is how we rated brokers:

  • In the case of phone and live chat support, we considered waiting times of less than one minute as great, and waiting times exceeding five minutes as poor. We scored anything in between as mid-range; including brokers where responses were sometimes swift but sometimes too slow.
  • When it comes to email support, a response within 24 hours is considered great in our book; while we believe it is poor service to keep you waiting for more than two or three days for a reply.
Broker
Live chat speed
Phone speed
BlackBull Markets
Great
Great
TMGM
Great
Great
Fusion Markets
Great
Great
Customer service response speed at BlackBull Markets vs selected competitors
So why all the hurry? A little hold music won't hurt anyone, right? Perhaps not, but there may be situations where customer service speed can make a huge difference. Imagine you noticed that someone has breached your account and started to withdraw your money from it. Or maybe you want to sell a free-falling stock but the order panel won't display properly. In such cases, swift customer support can potentially save you hundreds or thousands of dollars.

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74-89% of retail CFD accounts lose money

BlackBull Markets customer service quality

Promptly picking up the phone is one thing, but it's just as important to give answers that are clear, comprehensible, sufficiently detailed and relevant to your problem. In addition to response speed, we also rated brokers based on the quality of replies and assistance we received.

  • Brokers we rated as 'great' here gave us all the necessary information and assistance.
  • Those we rated 'poor' left us scratching our heads and looking for alternative sources of information.
  • We gave a 'mid-range' score to brokers where the quality of support was inconsistent or where assistance was often less than useful.

Here's how BlackBull Markets compares to its main competitors when it comes to the helpfulness of live chat, phone and email support.

Broker
Live chat
Phone
BlackBull Markets
Great
Great
TMGM
Great
Great
Fusion Markets
Great
Great
Customer service response quality at BlackBull Markets vs selected competitors

Compare BlackBull Markets with its rivals

Do you fancy using BlackBull Markets's services but not sure you'd get the level of customer service you deserve? Try our broker comparison tool, where you can size up 100+ brokers side by side and filter for many criteria including high-quality customer support.

Want to see how BlackBull Markets fares in other respects such as trading fees, funding options or platform quality? Read our full review of BlackBull Markets for 2024.

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74-89% of retail CFD accounts lose money

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Everything you find on BrokerChooser is based on reliable data and unbiased information. We combine our 10+ years finance experience with readers feedback. Read more about our methodology.

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Krisztián Gátonyi
Author of this article
I have 15 years of experience in proprietary trading, mainly in the interbank currency market as a foreign exchange risk manager. I'm actively involved in reviewing the 100+ brokers listed on our site. I personally open accounts with real money, execute trades, test customer services. I hold an MSc in International Business from the University of Middlesex. My purpose is to help people find the best investment provider.
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