BlackBull Markets customer service

When you contact a broker, whether you are a beginner investor or an experienced trader, you’ll be looking for customer service that is fast and truly helpful. These qualities, in turn, will depend on the range of available channels and the relevance of their responses.

To be able to tell at a glance what you should expect from BlackBull Markets’s customer service, we collected the following must-know information.

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74-89% of retail CFD accounts lose money

Customer service
4.4

BlackBull Markets has great phone, email, and live chat support. On the negative side, customer support is not available 24/7.
Pros Cons
Phone support No 24/7 support
Live chat
Relevant answers

You can contact BlackBull Markets via:

  • live chat
  • phone
  • email

BlackBull Markets has great live chat support. It is fast and we always received relevant responses. Phone support is also fast and helpful.

Email support speed varied but the answers were clear and contained all the necessary information.

We missed 24/7 availability, as support is only 24/5.

BlackBull Markets review - Customer Service

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74-89% of retail CFD accounts lose money

Check out our summary on BlackBull Markets’s customer service compared with similar brokers, TMGM and Fusion Markets.

BlackBull Markets customer service vs. similar brokers
BlackBull Markets TMGM Fusion Markets
Global forex broker Global forex broker Australian forex broker
How fast was customer support when we tried? Fast Fast Fast
Quality of Customer service answers Good Good Good
Live chat available Yes Yes Yes
Phone available Yes Yes Yes
Email available Yes Yes Yes
24/7 availability No No No

Let's continue with a more detailed description of BlackBull Markets’s customer service features.

BlackBull Markets customer service
Available customer service channels at BlackBull Markets

One of the most essential components of a well-functioning customer service is the number of channels through which you can reach out for help. Usually, the more communication platforms there are, the more likely it is that somebody will answer your questions in time.

You can get in touch with BlackBull Markets in the following ways.

  • Live chat
  • Phone
  • Email
  • Please note that BlackBull Markets is not available 24/7, so keep that in mind before reaching out for help with an issue that needs an immediate response.

    BlackBull Markets customer service
    BlackBull Markets customer service quality

    We define the quality of a broker's customer service based on its response speed (e.g. if they answer the phone within a few minutes, it counts as quick, but if they make you wait a lot, that’s considered a poor response speed) and their response relevance (i.e. whether they provide a clear answer to your questions or an ambiguous one that needs further clarification).

    Response speed at BlackBull Markets

    Live chat

    You’re in good hands. BlackBull Markets’s live chat responds quite fast, someone's usually there to help you within a minute.

    Phone

    On the phone, BlackBull Markets is real quick. They’re at your disposal within a minute, so prepare your questions in advance.

    Email

    BlackBull Markets is quite unpredictable. Sometimes answers come pretty fast, but getting feedback only after 2 days is also not unheard of.

    Response relevance at BlackBull Markets

    Live chat

    You’ll find what you need. BlackBull Markets’s live chat provides clear and detailed information to any questions you may have.

    Phone

    On the phone BlackBull Markets provides all the necessary information in an easily comprehensible way, paying attention to your concerns and giving the right answers.

    Email

    You’re in the right place for further information. Via email, BlackBull Markets provides you with all the necessary answers to your questions, getting back to you with a detailed and clear summary.

    BlackBull Markets customer service
    BlackBull Markets customer service bottomline

    BlackBull Markets's customer service has several strong features but also a few that could be improved a bit. Therefore, we can say that BlackBull Markets's performance is average when it comes to customer support. If you want to have a look at how other brokers similar to BlackBull Markets measure up, check out our broker comparison tool here.

    Author of this article

    Gergely Korpos

    Author of this article

    Gergely is the co-founder and CPO of Brokerchooser. His aim is to make personal investing crystal clear for everybody. Gergely has 10 years of experience in the financial markets. He concluded thousands of trades as a commodity trader and equity portfolio manager.

    Gergely Korpos

    Co-founder, CPO

    Gergely is the co-founder and CPO of Brokerchooser. His aim is to make personal investing crystal clear for everybody. Gergely has 10 years of experience in the financial markets. He concluded thousands of trades as a commodity trader and equity portfolio manager.

    Everything you find on BrokerChooser is based on reliable data and unbiased information. We combine our 10+ years finance experience with readers feedback. Read more about our methodology

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