Barclays customer service

When you contact a broker, whether you are a beginner investor or an experienced trader, you’ll be looking for customer service that is fast and truly helpful. These qualities, in turn, will depend on the range of available channels and the relevance of their responses.

To be able to tell at a glance what you should expect from Barclays’s customer service, we collected the following must-know information.

If you want to read our full review, including fees, deposit options and other platforms (like web and desktop) then skip to the Barclays review.

Visit broker

Customer service
0.0

Barclays's customer service is very poor and it lasts very long for solving a problem.
Pros Cons
None Very slow phone support
Live chat was not working
No response to email
No 24/7 support

You can contact Barclay's Smart Investor via:

  • live chat
  • phone
  • e-mail

Barclays Smart Investor has a very poor customer service and it lasts very long for solving a problem. A simple location change last half an hour for the support and it wasn’t updated by the time we finished the call as they still need to fill a form. It was available only in working hours.

During this time live chat and email were not working.

We missed 24/7 availability. You can contact the customer support between Monday and Friday, from 07:30 to 19:00 (18:00 on Friday).

Barclays review - Customer Service

Visit broker More

Check out our summary on Barclays’s customer service compared with similar brokers, Hargreaves Lansdown and Charles Stanley Direct.

Barclays customer service vs. similar brokers
Barclays Hargreaves Lansdown Charles Stanley Direct
UK-based stockbroker UK-based stockbroker UK-based stockbroker
How fast was customer support when we tried? Rather slow Fast Fast
Quality of Customer service answers Too vague or didn't answer Good Good
Live chat available Yes No Yes
Phone available Yes Yes Yes
Email available Yes Yes Yes
24/7 availability No No No

Let's continue with a more detailed description of Barclays’s customer service features.

Barclays customer service
Available customer service channels at Barclays

One of the most essential components of a well-functioning customer service is the number of channels through which you can reach out for help. Usually, the more communication platforms there are, the more likely it is that somebody will answer your questions in time.

You can get in touch with Barclays in the following ways.

  • Live chat
  • Phone
  • Email
  • Please note that Barclays is not available 24/7, so keep that in mind before reaching out for help with an issue that needs an immediate response.

    Barclays customer service
    Barclays customer service quality

    We define the quality of a broker's customer service based on its response speed (e.g. if they answer the phone within a few minutes, it counts as quick, but if they make you wait a lot, that’s considered a poor response speed) and their response relevance (i.e. whether they provide a clear answer to your questions or an ambiguous one that needs further clarification).

    Response speed at Barclays

    Live chat

    Barclays’s live chat speed could be improved. They usually take more than 5 minutes to respond, which may well be enough for you to start guessing the answer on your own!

    Phone

    Ain’t nobody got time for that. On the phone, Barclays is a bit sluggish, as the waiting time to be connected often exceeds 5 minutes.

    Email

    Barclays takes its time when it comes to answering your email, sometimes taking more than 2-3 days to get back to you. After all, good work takes time, right?

    Response relevance at Barclays

    Live chat

    Barclays’s live chat is hardly a useful source of information. Maybe we were just unlucky, but when we tried it didn’t provide sufficient (or sufficiently clear) info. We suggest you pick another channel as your go-to source for high-priority questions.

    Phone

    Although it's possible to call Barclays, they were never really able to provide relevant answers to our concerns; therefore we suggest avoiding this platform as your main source of information.

    Email

    Barclays's email communication left much to be desired. They didn't really provide us with adequate information, so we suggest you check out other customer service platforms instead.

    Barclays customer service
    Barclays customer service bottomline

    Overall, Barclays's customer service could be improved in multiple areas. To check out how similar brokers fare compared with Barclays, use our broker comparison tool here.

    Author of this article

    Ádám Nasli

    Author of this article

    Ádám is a motivated finance expert with over two years of experience in banking and investment, and a professional degree in this field. He's eager to help people find the best investment provider for them, and to make the investment sector as transparent as possible.

    Ádám Nasli

    Broker Expert

    Ádám is a motivated finance expert with over two years of experience in banking and investment, and a professional degree in this field. He's eager to help people find the best investment provider for them, and to make the investment sector as transparent as possible.

    Everything you find on BrokerChooser is based on reliable data and unbiased information. We combine our 10+ years finance experience with readers feedback. Read more about our methodology

    Share

    Comments

    ×