Axi customer service
When you contact a broker, whether you are a beginner investor or an experienced trader, you’ll be looking for customer service that is fast and truly helpful. These qualities, in turn, will depend on the range of available channels and the relevance of their responses.
To be able to tell at a glance what you should expect from Axi’s customer service, we collected the following must-know information.
Disclaimer: 73.9% of retail investor accounts lose money when trading CFDs with this provider. You should consider whether you can afford to take the high risk of losing your money.
If you want to read our full review, including fees, deposit options and other platforms (like web and desktop) then skip to the Axi review.
Customer service
Axi can be contacted via phone, live chat and email. We received quick and mostly relevant answers to our questions. However, customer service is available only 24/5.
| Pros | Cons |
|---|---|
| • Phone support | • No 24/7 support |
| • Live chat | |
| • Fast response time |
You can contact Axi via:
- live chat
- phone
Axi has a fast live chat, with an agent connected almost immediately. However, we had mixed experiences with the relevancy of the answers: in one case our operator spoke about another issue not relating to our main question, while another time they gave wrong information on CFD index fees. On other occasions, though, we received relevant and accurate answers.
Axi's phone support was average-speed and we got relevant answers. In all our tests, the operator was really helpful and gave a broader context in response to our questions.
Via email, we received relevant answers relatively quickly.
On the negative side, we missed 24/7 availability. Axi's customer support is only a 24/5 service.
Check out our summary on Axi’s customer service compared with similar brokers, TMGM and Eightcap.
| Axi | TMGM | Eightcap | |
|---|---|---|---|
| Australian forex broker | Global forex broker | Global forex broker | |
| How fast was customer support when we tried? | Fast | Fast | Fast |
| Quality of Customer service answers | Good | Good | Good |
| Live chat available | Yes | Yes | Yes |
| Phone available | Yes | Yes | Yes |
| Email available | Yes | Yes | Yes |
| 24/7 availability | No | No | Yes |
Let's continue with a more detailed description of Axi’s customer service features.
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Axi customer service
Available customer service channels at Axi
One of the most essential components of a well-functioning customer service is the number of channels through which you can reach out for help. Usually, the more communication platforms there are, the more likely it is that somebody will answer your questions in time.
You can get in touch with Axi in the following ways.
Please note that Axi is not available 24/7, so keep that in mind before reaching out for help with an issue that needs an immediate response.
Axi customer service
Axi customer service quality
We define the quality of a broker's customer service based on its response speed (e.g. if they answer the phone within a few minutes, it counts as quick, but if they make you wait a lot, that’s considered a poor response speed) and their response relevance (i.e. whether they provide a clear answer to your questions or an ambiguous one that needs further clarification).
Response speed at Axi
Live chat
You’re in good hands. Axi’s live chat responds quite fast, someone's usually there to help you within a minute.
Phone
On the phone, Axi is real quick. They’re at your disposal within a minute, so prepare your questions in advance.
Axi is quite unpredictable. Sometimes answers come pretty fast, but getting feedback only after 2 days is also not unheard of.
Response relevance at Axi
Live chat
You’ll find what you need. Axi’s live chat provides clear and detailed information to any questions you may have.
Phone
On the phone Axi provides all the necessary information in an easily comprehensible way, paying attention to your concerns and giving the right answers.
You’re in the right place for further information. Via email, Axi provides you with all the necessary answers to your questions, getting back to you with a detailed and clear summary.
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Axi customer service
Axi customer service bottomline
Axi's customer service has several strong features but also a few that could be improved a bit. Therefore, we can say that Axi's performance is average when it comes to customer support. If you want to have a look at how other brokers similar to Axi measure up, check out our broker comparison tool here.
